My wife and I arrived there at the Inn at Charlestown to stay for our wedding anniversary, expecting to have a great time and add to our memories. Upon arrival, things were not as we anticipated. We visited the casino and were further
disappointed. All that resulted in our checking out the next morning earlier than we had planned. Once back home I called and made my issues known. To my surprise !!!!!!!!!!!!! I was called back by the VP to address my concerns ( HOW AWESOME) we spoke in detail and he assured me all issues would be dealt with in an expedient manner. I think that says so much about this company. I had what I would consider "general" issues and my point was only to advise them they have always given 7star service across the board and when it fell a notch or two, it needed to be spoken on, by long standing patrons. I indeed did not think that my little issues would make the BIG DOGS ears perk up and take notice. That said, I am very impressed, that ANY ISSUES the customer has are handled in a professional, timely & business manner. Thank you for hearing me out In full, I did not have a complaint or grievance, just some good feedback from the customer's perspective. My wife and I are know making plans to go back as soon as time permits. We encourage other readers to spend their money at the Inn at Charlestown with confidence !!!!
- Official Description (provided by the hotel):
- The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Charles Town Hotel Charles Town
- Hotel Charles Town