The room was set up as an average motel room (The word "Lodge" is a bit of a misnomer) with the bed and furniture area as one room and to the side is a self-contained bathroom. It was clean, but no extras...no refrigerator, microwave, hair dryer, cleenex, shampoo sample...no telephone. . There was a container for ice, but no ice machine. There was ABSOLUTLEY no room service. We were there four nights and although there was a sign to hang on the door requesting room service, not once were we given fresh towels or washcloths...no "housekeeping" of any kiind.
The problem, as I see it, is that the employees who take care of the store (cooking and clerking) are the same ones responsible for getting items for those renting the upstairs rooms.(only upon specific request) It seems a matter of mismanagement. There is no one hired to tend to the "lodge" guests. Consequently, there is no service outside of the erratic store hours...which could be anywhere from about 8:30 a.m. (sometimes 9:00...sometimes, 9:20, etc.) until closing at about 6:00...or maybe a bit later...apparently as whim dictates.
The rooms are all upstairs, so if you have problems climbing steps, this is not the place to be. The stairs were in need of repair and management should be warned of this to prevent possilbe future litigation...Be VERY careful when traverising these steps.
I had made reservations a year in advance and called twice to verify. I was assured it was on the books. Not knowing what time we would arrive, I was told there would be someone there in the evening. We arrived around 6:20 P.M...it was locked. Fortunately two workers where still there and let us in. They had no record of our reservation. VERY fortunately, they had a room for us. So a word of warning...MAKE SURE THAT YOU GET A SIGNED CONFIRMATION and make sure you arrive before closing...keep in mind that there is no cell phone coverage in this area..
Now for the plus...if you are going to enjoy the delightful Cass Scenic Railroad and County Store, this is an excellent location. There are large windows and a balcony overlooking the scenic river and store. But, there is a bit of a problem getting TO the balcony since the balcony door opens inward and the drapes extend over the door and attach to the wall in such a way that they must be removed in order to open the door wide enough to get TO the balcony. Again...mismanagement.
Knowing what I know now, I would stay there again because of location of having easy access to tourist attractions in that area...Cass RR, Greenbank Observatory, Snowshoe, gorgeous scenery to be enjoyed...But, I would do so prepared for the 'warts' I would likely once again encounter.
- Also Known As:
- Bear Creek Hotel Cass