We were happy when we walked in, very clean. The only thing was a busted toilet paper holder. No big deal. Then we were getting ready to go ride The Cass Railroad Train, we didn't have any water. Well they must be working on it, and they were. When we came back the water was on. In the morning is when we found out the real problem. We could not get any hot water in the shower. The knob was put on wrong so we could not turn it to make the water hot. NO SHOWER! Other little things: There was a coffee maker and coffee but no sugar or creamer. Suppose to have WiFi but I kept having to go downstairs to tell them the server was down. There is no phone service so
we can't call the store/restuarant/front desk. (there is a phone in the hall but still have to get dressed to use the phone) Also, there was only a couple of employees that were friendly and went out of there way to help us. The amosphere was just not very friendly even in the check-in(there was confusion) or check-out.(there was no empathy) When we told them about the cold shower it was "On My" but no "Sorry" for along time. We thought they might give us breakfast or something but no. This place is not worth the 89.99 we paid even though it is across the street from The Cass Scenic Railroad. Think twice before staying here!
- Also Known As:
- Bear Creek Hotel Cass