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“Less than top notch” 2 of 5 stars
Review of Bear Creek Lodge

Bear Creek Lodge
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Bear Creek Lodge
Route 66, Cass, WV 24927   |  
Hotel amenities
Ranked #2 of 2 Specialty lodging in Cass
Cass, WV
1 review
3 helpful votes 3 helpful votes
“Less than top notch”
2 of 5 stars Reviewed May 14, 2012

We are Ohio motorcycle riders looking for an inexpensive home-base to make several days-worth of riding in the mountians. The Bear Creek Lodge (BCL) web site and person I talked to on phone confirmed that the cell phone reciption was non-existant but they had WiFi. Additionally, web site said that each room had satalite TV.
We were planning an early May trip so all the Winter travelers would be out of the way. As it turned out, our two rooms were the only two (out of 8) that were booked for Thrusday and Friday.
We arrived early enough to experienct some good home-cooked pizza from the down-stairs hang-out / front-desk / bar / souvaneir shop / dinning room / cooking area.
When we went to our rooms to get a good nights rest for our first loop of our trip, that's when some things were less than top notch.
The store closes at 8 pm. When the store closes - the folk(s) that run it go home. That's when we went to our rooms and found out our TV recived all the chanels you wanted as long as you wanted to buy something or were on a diet or wanted to join a fitness program. No HBO, local or national chanels could be found and no one to call / contact to get it fixed.
That's OK because we were also promised WiFi. We thought maybe we could watch a movie or get local weather through the PC using the computer I dragged along to check emails from work. It found the WiFi, but every time I tried logging into something the WiFi was dropped. So , disconnected and no one to call to ask a question or to get fixed.
We also found out that the room did not have a phone. There were two land-line phones on the hall way for your local phone calling pleasure. We were ultimately able to use these phones to make a call back to our families using 1-800-COLLECT.
Since the cook / hotel clerk / room service person had gone home for the night, we were stuck with a room that was less than advertised.
The next morning we informed the nice clerk / cook / cleaning lady that we were less than satisfied and that we would be checking out to find other accomodations. She hopped on the phone (a portable one that seemed to be craddled up to her ear most of the time we were there) and called the boss. The boss reminded her and then me, when I wanted to discuss this with her, that the web site clearly indicated that there was a 48 hour cancelation clause and that no refuncds would be forthcomming. With a promise to fix the TV issue, we resind ourselves to staying in the rooms we paid for for the next two nights but cancelled the Sunday night we had reserved (we could because it was 48 hours ahead).

Room Tip: Don't plan on Hilton-like accomodations. And plan on living without (cell phone / computer hook...
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  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2012 via mobile

Cleannes of the room is great. Location, however is far from the Snowshoe Resort especially when the road is covered with snow. However it has good view. This place has ski n snowboard rental, market n lodge in one. One thing that i really dont like about is that u have VERY limited channel.... mostly shopping channel n you have to pay to watch any other channels. I would only cone back here if any other inn or hotel nearby the Snowahoe is full.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickory Flats WV
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2011

We stayed here and rode steam train to top of Bald knob, rooms were clean, cozy , and spacious. Restaurant below was a plus for dinner and breakfast. If your into outdoor adventures this place is a excellent loacation for skiing, hiking, steam train rides, fishing, canoeing, and escaping cell phones / internet... its a great place to enjoy Wild Wonderful West Virginia with comfort in a back woods setting.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grove City, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2011

We are a group of 4 older women and rented 2 rooms for a night at this lodge. The staff was exceptional and friendly, even divided the bill 4 ways so we could each pay our share. The rooms were clean and comfortable. The restaurant was also clean and had very good food for dinner and breakfast. It is across the river from the Cass Scenic Railroad which was the reason for our trip. The railroad is so close you can just walk across the bridge over the Greenbriar River and enjoy the shops there. The balcony on the motel was nice to sit on in the evening and enjoy the view of the river and mountains. We would stay here again. We felt perfectly safe and noticed several couples also enjoying this motel.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copley, Ohio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 27, 2011

Great location for the Cass RR trip, that is why we stayed here. This time the room was dirty, pillows stained, blankets had hair on them, and plumbing was questionable. We had reservations and no one knew where the key for the room was. I finally found it in the room because the door was unlocked. The restaurant is good, but the morning staff had attitude. I wanted decaf coffee and she threw a packet at me, but she finally made it. When I went back for refills a customer told me she mixed regular in with the decaf. Another couple I talked to said they would never stay there again. No wifi or cell phone service because it is in a radio free area.

  • Stayed June 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BearCreekWV, Guest Relations Manager at Bear Creek Lodge, responded to this review, July 27, 2011
We at 66 would like to apologize for your unhappy visit at our Cass, wv location. We have since updated, renovated, and hired responsible friendly staff to ensure a happy friendly environment. We do have wifi installed at this location now, and still since the area is so close to the Observatory, no cell service is available. We do offer a phone to make long distance calls at no charge for your convenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cass hotels

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 11, 2011 via mobile

This place is not what you expect if you found it on the Internet! Rooms are in poor shape and no telephone in the room...your in the mountains so cell phone coverage is poor. This place is cheaper than stayin on top of mountain, but you will feel more safe spending the extra money. Four guys in our mid 20s( we usually don't care wherever stay), but even we were sketched out about staying in this place. I would not recommend any families( especially if you have young children) to pick this destination. The vibe is just not good.

  • Stayed December 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stow, OH
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2010

We thought this place was great. Not fancy but clean and comfortable. Spacious rooms with nice bath. Microwave and mini-fridge a plus. Breakfast at the store below was fresh cooked and delicious even if eaten off paper plates. The homemade bisquits were wonderful. If you are adventurous and not fussy you will love this place.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BearCreekWV, Guest Relations Manager at Bear Creek Lodge, responded to this review, July 27, 2011
Thank you for your review and patronage. We hope to see you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Bear Creek Lodge

Address: Route 66, Cass, WV 24927
Location: United States > West Virginia > Cass
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #2 of 2 Specialty lodging in Cass
Also Known As:
Bear Creek Hotel Cass

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