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“Fantastic hotel!” 5 of 5 stars
Review of Quality Hotel and Conference Center

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Quality Hotel and Conference Center
3.0 of 5 Hotel   |   3350 Big Laurel Hwy, US Route 52 and 460 Bypass, Bluefield, WV 24701   |  
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Ranked #1 of 5 Hotels in Bluefield
Fort Wayne, Indiana
1 review
1 helpful vote 1 helpful vote
“Fantastic hotel!”
5 of 5 stars Reviewed November 28, 2013

Clean rooms, comfortable bed with fluffy, warm comforter, efficient heating/cooling in the room, SUPER FRIENDLY staff, great FREE breakfast with sausage links, eggs, waffles, etc. Good value overall. Would highly recommend this hotel.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbowman, General Manager at Quality Hotel and Conference Center, responded to this review, December 12, 2013
I am thrilled to hear about your stay with us. We look forward to seeing you again soon. We get quite a bit of feedback about our breakfast. THanks for taking the time to share your experience with others.
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41 reviews from our community

Traveler rating
    5
    13
    9
    5
    9
See reviews for
14
9
3
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Chesterfield, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 28, 2013

We were visiting with family members and were booked to stay (2) nights. We checked for bed bugs as usual- nothing. Then when my son pulled back his bed linen he found a urine spot on them. My husband immediately called the front desk to complain and they offered us to move to another room. He went to check the 2nd room out. When he went to check for bed bugs under the mattress there was a deflated blow up doll. He was totally outraged. He called the front desk and said we were leaving. If this is what you call "Housekeeping" my family will not stay here or recommend this hotel. We had already drove 5 hours to get here and by this time it was 11:30pm. We had to repack our things and find another hotel- we went to Holiday Inn-Princeton, WV. It was about 1:30AM before we went to bed. Although the Assistant Manager offered us a discount for a suite at the Quality Inn- we declined as we were disgusted by the uncleanliness of this hotel.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbowman, General Manager at Quality Hotel and Conference Center, responded to this review, December 12, 2013
I apologize for the experience you encountered at our hotel. This is not typical from our Housekeeping Dept. I have addressed the matter with the person who cleaned these rooms and as the Asst Manager had communicated with you, he is no longer in our Houseekeping Dept. It is important to us that all rooms are clean for our guest. I hope to see you again soon. Also, feel free to have your family stop by at anytime to take tour of our hotel and they will no see anything like you experienced. Thanks for taking the time to fill out this about your stay and I do once again apologize and hope to see you soon.
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Canada
Top Contributor
575 reviews 575 reviews
186 hotel reviews
Reviews in 270 cities Reviews in 270 cities
446 helpful votes 446 helpful votes
4 of 5 stars Reviewed November 21, 2013

Large clean rooms, small clean bathrooms, very friendly staff, good breakfast with eggs, sausage,etc, good tv choices, easy access to rooms. Lots of parking. Enjoyed my stay, location up on a hill for good views.
And I am being impressed by this chain the mor I stay.

Stayed November 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbowman, General Manager at Quality Hotel and Conference Center, responded to this review, December 12, 2013
I am glad to hear about your recent stay at our Hotel.

I am glad you found our staff very friendly. WE always make sure we treat every guest like they are family.

We always make sure to do our best to ensure all rooms are clean.

We look forward to seeing you again soon.
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Fayetteville, Arkansas
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 18, 2013

View out the window (looking across the valley) first thing in the morning was beautiful.

Staff was awesome from the reception, to the breakfast, to checkout. Wonderful, friendly people.

Room as good with comfy beds, but they do need some updating (especially in the bathrooms)

Room Tip: No elevators for a two story hotel so plan accordingly.
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbowman, General Manager at Quality Hotel and Conference Center, responded to this review, December 12, 2013
I am so glad you were able to enjoy the scenry at our hotel. I think we are so fortunate to sit up on the mountain. It's like we are a mini resort away from everything.

Thank you for the commenting about our staff. They always try to make everyone that stays feel comfortable and enjoy their stay.

We look forward to seeing you again.
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Richmondville, NY
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 6, 2013 via mobile

We were traveling on vacation south on motorcycle. Unfortunately, we were involved in a minor accident and had to have our motorcycle towed to Coles Harley Davidson. This hotel was close for the tow truck driver to drop us off.

The staff has been very friendly and helpful while we are here for three days with no vehicle. The room is spacious and clean. The front entrance should have something done about all of the cigarette butts laying every where. We were having breakfast the first morning when an employee had just been fired and was yelling in the lobby with all of the staff gathering for the show. That event should have been handled in a different private manor.

Continental breakfast is included and I must say the biscuits are some of the best I have ever had in a hotel. The lounge is only open from 5-9. The bar tender/cook/Dj is awesome. There were some workers there that had stayed there before who just stopped in to say hi.

As we had no transportation, we were given the name of The Crazy Tomato that delivered. What a great pizza! The owner also had the delivery person run us downtown to get a few items to munch on knowing we were without a vehicle. How nice it is to know there are compassionate people out there.

There is no refrig or laundry service here which would have been nice.

We would stay here again and thank everyone for assisting us with our extended stay. Hopefully, we are back on the road tomorrow.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbowman, General Manager at Quality Hotel and Conference Center, responded to this review, December 12, 2013
I am glad we were able to help you during your troubled travel experience.

I do appreciate you taking the time to share your experience with us.

THanks for bragging upon our staff. They always try to go the extra mile for all of our guests.

I do apologize about the show by the former employee. It had been handled in a private area but unfortunately the former employee decided to make it public to everyone. Once again, sorry you had to wistness that behavior.

As you can tell our staff is a happy group and they want to make sure all guest are happy too.

We look forward to seeing you again soon.
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Germantown
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 16, 2013

After being told that we could not stay with our cats at another hotel (that I had reserved), we found the Quality Inn. They indeed are pet friendly. The staff was so nice and helpful. They gave us an end room, near the steps which made it easier to transport the cats and our stuff. The room was clean and the bed was so comfortable. The hotel has a nice outdoor pool and fully equipped exercise room complete with sauna and free Wi-Fi that worked geat. The breakfast was great (my husband loved the homemade biscuits and gravy). The only drawback is that the rooms do not have a microwave or a fridge, so we had to keep getting ice to keep the stuff in our cooler cold. The location of the hotel is on top of a hill, so you could see nice views of the mountains. Would definitely stay there again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbowman, General Manager at Quality Hotel and Conference Center, responded to this review, December 12, 2013
We are glad you were able to visit with us and able to bring your pet along too. We know that peoples pets are like their children and that is why we always welcome pets.

I am glad to hear you enjoyed the breakfast.

We look forward to seeing you again soon and when you call to make your reservation make sure you ask for a room that has a microwave and refrigerator. Some of our rooms have them.

Once again, thanks
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Cincinnati, Ohio
Top Contributor
93 reviews 93 reviews
22 hotel reviews
Reviews in 58 cities Reviews in 58 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 16, 2013

This is a great place to stay even thought it is off the WV toll road about 3-4 miles. The people behind the desk were friendly and kind. The room was clean and ever thing work as expected. Would stay there again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kbowman, General Manager at Quality Hotel and Conference Center, responded to this review, December 12, 2013
Thank you for taking time to fill out comments about your stay.

Friendly staff and Clean rooms is a must at our hotel. We are glad you pointed out these 2 features.

We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel and Conference Center

Address: 3350 Big Laurel Hwy, US Route 52 and 460 Bypass, Bluefield, WV 24701
Phone Number:
Location: United States > West Virginia > Bluefield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Bluefield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel and Conference Center 3*
Reservation Options:
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Also Known As:
Quality Hotel Bluefield
Bluefield Holiday Hotel
Holiday Inn Bluefield
Bluefield Holiday Inn

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