We booked online and had never been anywhere near Berkeley Springs, what a great place to relax and be refreshed! The staff were friendly and very helpful whenever we had questions. The room was clean, clean, clean, and the beds were comfortable with plenty - more than enough - pillows! We upgraded to two nights in the spa room since it was available and my husband especially loved that feature. Our night in the traditional room was great as well, again, very clean and nicely appointed, much more than we expected! The breakfast was the greatest surprise of all...most "hot breakfast" offers simply involve a toaster, but at Berkeley Springs Best Western, they went all out, with a waffle maker, gravy and biscuits, sausage, and mini omlets plus juice, muffins, bagels, yogurt, cereal, and more. Amazing. We loved the extra savings of enjoying a huge breakfast, then waiting until mid-late afternoon for our other meal of the day. If we ever return to Berkeley Springs, we know where we'll be staying!