We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“a pleasant surprise” 5 of 5 stars
Review of BEST WESTERN Berkeley Springs Inn

Save Saved
You added BEST WESTERN Berkeley Springs Inn to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
BEST WESTERN Berkeley Springs Inn
1776 Valley Road, Berkeley Springs, WV 25411   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Berkley Springs, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“a pleasant surprise”
5 of 5 stars Reviewed November 11, 2013

When I pick a place to stay I'm never sure what I'll find. Here I found everything to be as it should be. The things that should work did. The room was quiet and did not smell of anything bad or cleaning products or pesticides. The bed was comfortable. The only drawback is no elevator, so if you have a stair challenge request the first floor.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, December 21, 2013
Dear Linda,

Thank you for your comments regarding your recent stay with us. We appreciate you taking the time to provide feedback. Your feedback assists us in providing a superior experience for all guests. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

152 people have reviewed this hotel

Traveler rating
    57
    47
    30
    14
    4
See reviews for
42
58
9
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Downingtown, United States
1 review
5 of 5 stars Reviewed November 7, 2013

We were pleasantly surprised with the hotel since I booked on line and had never been to Berkeley Springs before. The hotel was off the main road and we almost missed it but the quality of the room made up for the location. The staff was very helpful with any questions we asked them and gave us some information about the town. Having the breakfast in the morning was a great feature and it was very good with a lot of options to choose from. We will be sure to stay there if we return to Berkeley Springs.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, December 21, 2013
Hello Eileen,

Thank you for your comments regarding your recent stay with us. Your comments are very much appreciated. We are glad you enjoyed your visit to Berkeley Springs, and hope you are able to visit with us again. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2013

great stay. in a very nice setting. breakfast is very good, with a good selection. would definitely stay again. me and my daughter had a mother/daughter spa day in town and stayed two nights at this Best Western.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, October 28, 2013
Dear Guest,

Thank you for your wonderful comments regarding your recent mother/daughter stay in Berkeley Springs. We are very happy to hear you had a wonderful time and hope you left feeling relaxed and rejuvenated. We hope you will come back to see us again soon. Thank you again for your feedback!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina, Usa
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

Our room had a shower curtain with mould on the bottom. We noticed it when it was mentioned by others in our group. The door lock didn't function and took 24 hourd to get repeaired. The management was not interested in providing good service. Run from this place. We were a group of 40 people.

Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, October 28, 2013
Dear Ronald,

It is saddening to hear your comments regarding your recent stay with us. I do apologize that the batteries for your door lock went dead on the night of 8/22. I was notified of the issue as soon as it occurred, and our Front Desk let you into your room with a manual key. When the batteries go dead, the door is then required to be re-programmed. This was completed the next morning as soon as Tech Supported was available. Therefore, you had to be let into your room on 1 occurrence throughout your 4 night stay. The shower curtain was never mentioned to our front desk, however was checked upon receipt of this review. The Shower Curtain shows no evidence of Mold or Mildew and the Health Department was contacted to confirm that no mold was present in the guest room. You received a discounted rate for your stay, but upon checkout you demanded a deeper discount or threatened poor reviews. We understand that issues do occur and we do all we can to accommodate our guests to make sure they have a superior experience. However, we will not succumb to blackmail at the threat of poor reviews.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 21, 2013

We use this hotel as a stopover when going south. Nice rooms and friendly staff. The hotel could update with an elevator to make getting the luggage to the rooms a bit eaiser. Overall good hotal at a good price.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, October 28, 2013
Dear Guest,

Thank you for your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, United States
1 review
4 of 5 stars Reviewed October 21, 2013

The Berkeley Springs Best Western is a comfortable place to stay on a visit to Berkely Springs. It is located close to town, to Cacapon State Park, and to some fine "destination restaurants" in the area. It is clean, the breakfast a good motel breakfast, and the beds are comfortable. I would stay there again when visiting Berkeley Springs.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, October 28, 2013
Dear Claire,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 304-258-9400.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
5 of 5 stars Reviewed October 8, 2013

Very scenic, clean, comfortable beds, great breakfast, quiet yet central to the main street. Best motel in Berkeley Springs, WV. Highly enjoyed the entire experience. if you are in the area, there is nothing better to be had outside of a dedicated day-spa or resort -type hotel - and none of those come even remotely close too the price point of this place!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, October 10, 2013
Dear Blainette,

Thank you for your the wonderful feedback regarding your recent stay with us. Your comments are very much appreciated. We hope you will come back to see us again soon, and again thank you for staying with us!


Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to BEST WESTERN Berkeley Springs Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Berkeley Springs Inn

Address: 1776 Valley Road, Berkeley Springs, WV 25411
Phone Number:
Location: United States > West Virginia > Berkeley Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Berkeley Springs
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
This charming Berkeley Springs, West Virginia hotel offers beautiful mountain views and a complimentary hot breakfast every morning. Experience true West Virginia hospitality and comfortable accommodations while staying at the BEST WESTERN Berkeley Springs Inn. Nestled in the pristine valley of the West Virginia panhandle, this Berkeley Spring hotel is situated just minutes from the country's oldest warm spring spas as well as local attractions such as the Berkeley Springs Museum and the Ice House. Berkeley Springs is also home to a variety of events year round including the famous Apple Butter Festival held every October. Enjoy beautiful mountains views, cable satellite television and high-speed Internet access in each of the well-appointed guest rooms. The BEST WESTERN Berkeley Springs Inn offers a complimentary hot breakfast every morning. Other hotel amenities include an outdoor heated swimming pool, business center, business services and meeting space to accommodate up to 100 people. Restaurant and lounge located next to hotel. Hotel guests will be close to a variety of outdoor recreational activities such as hiking, fishing and golf at the Cacapon State Park or various water activities at the Potomac River. Just a short drive from Berkeley Springs, guests can visit historic Civil War sites including Harper's Ferry and Gettysburg, PA. Other local attractions include Charles Town Racing, Sleepy Creek State Park and the Potomac Eagle Scenic Train Ride. Don’t forget to relax a little while you’re here though! With several Day Spas and Bath Houses located in Berkeley Springs, your ticket to relaxation is close by. Spa and Get Away Packages are available and can be reserved by calling our hotel direct. The friendly staff at the BEST WESTERN Berkeley Springs Inn is ready to ensure an enjoyable and memorable stay in Berkeley Springs, West Virginia. We hope to see you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Travelocity, Despegar.com, Expedia, Hotels.com and Agoda so you can book your BEST WESTERN Berkeley Springs Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Berkeley Springs
Berkeley Springs Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Berkeley Springs Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.