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“Not a bad place just staff does not realy care” 3 of 5 stars
Review of Microtel Inn & Suites by Wyndham Beckley East

Microtel Inn & Suites by Wyndham Beckley East
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Microtel Inn & Suites by Wyndham Beckley East
2.0 of 5 Hotel   |   1001 South Eisenhower Drive, Beckley, WV 25801   |  
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Ranked #6 of 15 Hotels in Beckley
Sugarcreek, Ohio
1 review
“Not a bad place just staff does not realy care”
3 of 5 stars Reviewed July 21, 2014

I think the staff could have been better trained. I came to the desk and asked for my reserved suite when i went to the room it was only big enough for one queen bed. I returned to the front deck and complained she said it was the only thing they had. She didn't offer to come up with a solution. When i said i would have to call corporate another lady came around the corner and asked the young lady at the front desk what kind of room i had reserved and she said a suite but all the suits the refrigerator was broken at that point i said no problem i will take it. I noticed that every time i need something the staff was out back smoking not a very good example since it is a smoke free hotel. I just think the staff didn't care much... With a little care and costumer service training... They will give their guest a better experience. They also did not know how to use a different credit card that the room was reserved under

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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351 reviews from our community

Traveler rating
    91
    108
    69
    45
    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 17, 2014

I have to say the hotel was a pleasant stop along our journey to the beach. The rooms are small but it is a "micro"tel. Room was very clean and I loved that it's a smoke free facility. The shower is ok, but they only offer you a bar of soap. Old school tv's in the room but really who cares. Seriously a tv is a tv. Breakfast was good, bagel cereal juice and yogurt was my selections. I will stay again next year.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville South Carolina
1 review
2 of 5 stars Reviewed July 10, 2014

I think the staff could have been better trained. I came to the desk and asked for a room with flat screen TV... The front desk clerk i believe her name was Sam told me the flat screens are only in the suites... She didn't offer to come up with a solution because apparently I was looking to get a room with a flat screen after checking in and going right back to the desk to inquire about another TV... The HBO channel had no sound... I just think the staff didn't care much... Only person i would say cared a bit was the night audit lady they got her out the bed to help split my bill... With a little care and costumer service training... They will give their guest a better experience

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2014

First impression of this hotel was very positive. Paint and carpet were spotless. Everything looked clean and new and a pleasant odor filled the air. Staff seemed happy to be there. Room was small but that's to be expected from the chain. First problem was TV remote that didn't work. I was transferred to another room. Late at night I started hearing loud stomping noises from the room above me and that continued till morning. Interrupted my sleep several times. Good thing I was awake since I didn't hear my alarm go off. I set it to "wake to alarm" but the volume of the alarm was apparently set to the volume of the radio. Ironically, the alarm I had set in the other room was blaring so loud I could hear it from the hallway. Breakfast was simple but nice, with name brand cereal and yogurt. Note that Huddle House across the street was closed as of 7/8/14.

Room Tip: Get a room on the third floor since noise carries from upper to lower floors.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Microtel Inn & Suites by Wyndham Beckley East

Address: 1001 South Eisenhower Drive, Beckley, WV 25801
Phone Number:
Location: United States > West Virginia > Beckley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Beckley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Beckley East 2*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the NEWEST hotel in Beckley and the ONLY Microtel Inn and Suites by Wyndham. We are a 64 room, 100% SMOKE FREE hotel with a heated indoor pool, fitness room, free cont. breakfast and more.We are located only minutes from Winterplace Ski resort, numerous restaurants and shopping. ... more   less 
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Also Known As:
Microtel Inn And Suites Beckley East
Microtel Inn & Suites Beckley East Hotel Beckley
Microtel Beckley
Beckley Microtel
Microtel Hotel Beckley East

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