I mistakenly made reservations via the internet for a Sunday when I actually wanted Saturday.
We arrived at 9:30 pm Saturday tired and looking forward to getting to our room. I gave my name for the reservation, and discovered they didn't have a reservation for me. Clerk asked me for reservation number so I checked e-mail for the HI number. That's when I discovered the mistake. The clerk was able to change the reservation and get us the room we wanted even though it caused her extra work. I was very happy with her efforts.
And the hotel is very clean and a great place to stay.