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“Very clean and modern” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Beckley

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Holiday Inn Hotel & Suites Beckley
3.0 of 5 Hotel   |   114 Dry Hill Road, Beckley, WV 25801   |  
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Ranked #2 of 15 Hotels in Beckley
Toronto, Canada
Top Contributor
103 reviews 103 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
59 helpful votes 59 helpful votes
“Very clean and modern”
5 of 5 stars Reviewed August 11, 2013

We stopped in here for the night about one week ago. Our room was spotlessly clean and was very well appointed. The bed was very comfortable as were the pillows. The hotel lobby was nicely decorated and very modern. Close to lots of restaurants and just off the highway. Just south of Tamarack which is a very special place to visit.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
    116
    90
    35
    11
    9
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122
61
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Any
English first
Beaumont, California
1 review
5 of 5 stars Reviewed August 10, 2013

I stayed at this hotel because it was close by to pick up my husband and son after they were done with Jamboree 2013. I flew in from California and was met by the most pleasant staff I have come across in a long time! They went out of their way to make me feel welcome and comfortable traveling alone. I was really tired and they got me all the information I needed to get to the place I needed to be the next morning to get my "boys" back. When I got to the room about 9:00 pm I ordered room service, when it was not there by 10 or so I called down and this sweet girl said that the other room service girl went home sick and she was so sorry! She actually stayed late and brought me food! The place was beautiful, clean and very well run. I look forward to staying there again next summer.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 6, 2013

I needed a one bedroom suite for my family after a long drive. Looked for a few hours online to find something in Beckley. This hotel suited us perfectly-- two double beds in a separate bedroom (not a partition wall like you find in other hotels) with a kitchenette and a living room with a sofa bed. The bathroom was spotless, lots of towels, nice toiletries, good coffee-maker. We even had a view of the mountains.
The hotel is a nice property with a good restaurant for breakfast. Perfect for family travel. Would stay there again.

Room Tip: Upper floor away from elevator
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
142 reviews 142 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed July 31, 2013

Not a luxury stay but was clean and quiet. Pillows were uncomfortable. Staff was nice. No major issues. Would stay here again if traveling through town but would bring my own pillows. Didn't use the pool but it looked clean.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Beckley, responded to this review, August 15, 2013
Dear PMFANDME,

Thank you for taking the time to write your review. We are sorry the pillows were not to your liking.

We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We are pleased that our staff and clean, quite rooms was able to off set this displeasure with great service.

We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer.

Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 24, 2013

We chose the Holiday Inn again in Beckley on our way to South Carolina. Arrived late at night. The hotel is very nice looking, for a hotel on the road. We stayed in a suite with our family. The rate was quite high, because we booked late. However, we were willing to pay for a clean, nice hotel. We had an issue with the sofa bed linens being soiled. Rest of the room clean. The AC rattled all night. When I discussed with the manager in the morning she promptly comped the room and was immediately going to housekeeping. I was very very impressed with her (Debra) concern. She was genuinely upset at the experience that we had and took action to immediately please me as a customer and to take care of the issue. She swiftly went to go to talk to her housekeeping department. The breakfast room is very nice and very nice and friendly wait staff. Would I stay here again? Absolutely. The customer service was excellent.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 18, 2013 via mobile

This hotel was great from start to finish--clean and friendly, efficient and clean, with comfortable beds. We were able to fit in a king suite with an additional cot. We are 2 adults and 4 kids--15,13,8, and 6. It is a great location, close to rafting, gorgeous parks, the Beckley coal mine, etc. The only negatives were that it was a bit expensive and breakfast was not included. However, it was only $7 per person for an excellent buffet and our 6 and 8 year olds were free. Super friendly waitstaff.

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 11, 2013

We booked a king suite for a 4th of July visit with friends. Although the price was higher than I've ever paid for a Holiday Inn stay and I am a Priority member and frequent their properties often. The suite was very large and spacious. The bathroom was not so spacious, rather smallish actually, but clean and shiny. Our bed was comfortable and we were on the top floor, so no noises from neighbors. Unfortunately, we were right outside the elevators and heard everyone's conversation as they waited. We also heard the traffic and I was glad I'd brought earplugs after reading other reviews about the noise.
The pool was great for laps, because it was not deep, 41/2 ft. I think, at the deepest level. It is also handicap accessible and clean. The spa was also clean and spacious, although quite hot. Great for short visits and sore muscles.
Their are two exercise rooms, one cardio and one weight room. Both were clean with new equipment and in good working order, although both were smallish, adequate for one or two people at a time.
The restaurant was standard Holiday Inn fare with a bar on the side. Breakfast is not included, but popcorn and coffee is offered in the lobby. The staff was nice enough, although they were training a new person who seemed to lack a bit of people skills.
All in all, a good stay, but for the price I'll try a competitor next time I'm in the area.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Beckley

Address: 114 Dry Hill Road, Beckley, WV 25801
Phone Number:
Location: United States > West Virginia > Beckley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Beckley
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Beckley 3*
Number of rooms: 110
Official Description (provided by the hotel):
Our Beckley WV Hotel Welcomes you to a WV Vacation Paradise Discover the wild beauty and storied history of southern West Virginia when you stay at the smoke free Holiday Inn Hotel & Suites in Beckley WV. Ideally located off I-77 our Beckley hotel is close to the area's major attractions and businesses. Families enjoy our location because it provides easy access for their WV vacation. The Exhibition Coal Mine and Coal Heritage Trail are both nearby and offer a glimpse of West Virginia's coal mining past. The Tamarack is just a mile from our hotel. West Virginia also boasts the best world-class white-water rafting in the eastern US. After a day on New River's Class III-V rapids you'll be thankful for a Beckley hotel with a hot tub. Our indoor pool features an ADA-accessible lift; just another one of our Beckley hotel's thoughtful amenities. Business guests know that lodging in our Beckley hotel means convenient access to the adjacent Mountaineer Conference Center as well as the I.R.S. and Federal Court. Free high-speed Internet access and a business center make it easy to do business while on the road. We also offer 1150 sq. ft. of meeting space with conference and catering services. When you're looking for lodging in Beckley, think of Holiday Inn. As a family friendly hotel we feature a game room and a full-service restaurant where kids under 12 eat for free. Book your reservations for a WV vacation. Relax it's Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Beckley
Holiday Inn Beckley
Beckley Holiday Inn
Holiday Inn Hotel Beckley

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