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“Great Customer Service - Thanks, Trish!” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Beckley

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Holiday Inn Hotel & Suites Beckley
3.0 of 5 Hotel   |   114 Dry Hill Road, Beckley, WV 25801   |  
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Ranked #1 of 15 hotels in Beckley
Ann Arbor
1 review
1 helpful vote 1 helpful vote
“Great Customer Service - Thanks, Trish!”
5 of 5 stars Reviewed January 12, 2012

We arrived late in the evening with a packed minivan and tired kids. Manager Trish had spoken with us on the phone and was available when we checked in. She was accommodating, helpful and super responsive to our special needs. We were so grateful. Room accommodated family (2 queens and pull out sofa) and the price extended was within our budget. If not for Trish, we would have had to secure 2 rooms at another venue along our way (NOT within our tight budget!).
Many thanks to Trish (patricia) for going out of her way to provide great customer service!
Thank you.

Room Tip: 2 queen beds and pull out sofa allowed family to "fit" and get a good night's sleep
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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227 people have reviewed this hotel

Traveler rating
    100
    75
    32
    11
    9
See reviews for
114
51
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Niagara-on-the-Lake, Ontario
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 5, 2012

Pros - Well away from the traffic noise of the highway; comfortable room. Adequate fitness area. Staff pleasant and efficient.
Cons - noisy, annoying fan heater common to these hotels; could hear the guest next door breathing at night and the one above stomping about his room; complimentary morning decaf coffee in the lobby was stone cold.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 2, 2012

This hotel is a very good overnight stop. Hotel is clean and fairly new. There is not a complimentary breakfast, but the hotel has a restaurant and bar. Front desk staff was friendly and helpful. We booked a one bedroom suite for three adults (our son on the sleep sofa in the living room) but had to get a second room because the only bathroom was located out in the living room.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 13, 2011

The hotel staff was efficient and friendly during check in. Average room...typical not-so-comfortable bed and thread bare sheets often found in H.I.Es.

I had a nice sized room but at 12:30 am the man in the floor above me decided to pace or exercise or do God knows what. It sounded like an elephant in clown shoes walking above me. With each step, not only did the whole ceiling make noise but the glass ceiling fixture rattled loudly with every step.

I called the front desk and I heard his phone ring. I assume it was the front desk calling him. Keep in mind this was going on above me and that is how thin the floor/ceiling is. He didn't stop and it went on until 2:45 am.

Horrible sleepless night. Considering this room was expensive (maybe $139), I'd wish the building was more soundproof.

Room Tip: Get a room on the TOP floor for best chance at a quiet experience
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  • Stayed December 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Grande, Florida
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 8, 2011

Close to the highway, this chain member was clean and had a nice little breakfast. The rooms are not huge, but neither are the rates. If you are just looking for a place to spend the night, it does the job well.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldsboro, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 26, 2011

Very nice hotel--- polite, friendly staff---nice comfortable room---would definitely stay here again. Was very easy to get on and off highway. The on-site restaurant was great, we had dinner from there and it was wonderfully awesome! I had the club sandwich and it was the best one I have ever eaten--husband had a hamburger and also thought it was great--very generous portions for the price.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2011

Great hotel. We used this hotel while passing through the area. Would highly recommend. We had a 2 bedroom queen bed suite. The extra living space and kitchenette were very nice. We also requested a crib set up in the living area. This was done before we arrived and worked very well. Would highly recommend if you need a hotel in this area.

Room Tip: Suite was very nice and had separate living area that separated from beds via a thick door.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Hotel & Suites Beckley

Address: 114 Dry Hill Road, Beckley, WV 25801
Phone Number:
Location: United States > West Virginia > Beckley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 hotels in Beckley
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Beckley 3*
Official Description (provided by the hotel):
Our Beckley WV Hotel Welcomes you to a WV Vacation Paradise Discover the wild beauty and storied history of southern West Virginia when you stay at the smoke free Holiday Inn Hotel & Suites in Beckley WV. Ideally located off I-77 our Beckley hotel is close to the area's major attractions and businesses. Families enjoy our location because it provides easy access for their WV vacation. The Exhibition Coal Mine and Coal Heritage Trail are both nearby and offer a glimpse of West Virginia's coal mining past. The Tamarack is just a mile from our hotel. West Virginia also boasts the best world-class white-water rafting in the eastern US. After a day on New River's Class III-V rapids you'll be thankful for a Beckley hotel with a hot tub. Our indoor pool features an ADA-accessible lift; just another one of our Beckley hotel's thoughtful amenities. Business guests know that lodging in our Beckley hotel means convenient access to the adjacent Mountaineer Conference Center as well as the I.R.S. and Federal Court. Free high-speed Internet access and a business center make it easy to do business while on the road. We also offer 1150 sq. ft. of meeting space with conference and catering services. When you're looking for lodging in Beckley, think of Holiday Inn. As a family friendly hotel we feature a game room and a full-service restaurant where kids under 12 eat for free. Book your reservations for a WV vacation. Relax it's Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Beckley
Holiday Inn Beckley
Beckley Holiday Inn
Holiday Inn Hotel Beckley

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