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“Late night stop great staff and pet friendly” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Beckley

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Country Inn & Suites By Carlson, Beckley
2.5 of 5 Hotel   |   2120 Harper Road, Beckley, WV 25801   |  
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Ranked #1 of 15 Hotels in Beckley
Rolla, Missouri
Top Contributor
187 reviews 187 reviews
25 hotel reviews
Reviews in 63 cities Reviews in 63 cities
56 helpful votes 56 helpful votes
“Late night stop great staff and pet friendly”
5 of 5 stars Reviewed September 23, 2013

We were traveling through and found this place. Staff was very friendly. They had take away bags of water and snacks in the morning. A very good breakfast bar that wasn't just grain oriented. Our room had an old smoky smell but was a non smoking room. That was the only complaint

  • Stayed September 2013
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, responded to this review, September 25, 2013
Thank you for taking the time to review the Country Inn and Suites, Beckley WV. The staff and I are pleased with your kind words and just wanted to say thank you. However, I am sorry that your room had an unpleasant smell, if you can email what room you stayed in I will have our maintenance team take care of the issue. Again, thank you for staying, we look forward to your return visit if traveling through the area. My email address is jsmith@hlihotels.com or 304-252-5100

Safe travels!

Jerry Smith
General Manager
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403 reviews from our community

Traveler rating
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    152
    56
    17
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Toledo, OH
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

This hotel was clean, with a very helpful staff which provided an overall pleasant hotel experience. The one problem we had was a due to a shortage of staff for the breakfast buffet on Sunday. We were told by one of the people working in the dining room was that two regular staff called out and they had to reassign housekeeping to the kitchen duty. They did a good job considering. We will seek out this chain in the future.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, responded to this review, September 10, 2013
Thank you for the nice review. I have to give my staff credit in pitching in to make sure the breakfast area was well covered. The staff here is great, I owe to them all the success we have, they make me so proud! Thank you for recognizing them, I will pass on your comments at our next employee luncheon!

Safe travels,


Jerry D. Smith
General Manager
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Toronto, Canada
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 31, 2013

We stopped at this hotel twice within a ten day period. Both stays were great. The front desk staff were efficient, friendly and helpful both times. Our room was very clean and well maintained. The verandah and the pool area were neat and we spent a pleasant couple hours by the outdoor pool.
The location is ideal for us because we like to visit Tamarack whenever we drive by and the highway entrance and exit are very close. Breakfast choices are varied and plentiful, although the scrambled eggs are not made of real eggs. The waffles on the other hand are very good. In the future we will definitely make this hotel our stopping place on our way down south.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, responded to this review, September 10, 2013
Thank you so much for the kind review. It is our pleasure to serve you and we are so pleased that you enjoyed your stay. The staff and I work hard to provide a quality product to our customers, and we are so pleased that we succeeded. Safe travels, and we look forward to your next visit.

Sincerely,


Jerry D. Smith
General Manager
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Top Contributor
88 reviews 88 reviews
74 hotel reviews
Reviews in 45 cities Reviews in 45 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 30, 2013

First time staying at this property and would stay here again based on this experience. Room was a good size. Not crazy about the beds...metal headboard with spindles and open under the mattresses. I prefer a solid headboard and the base under the bed so items can fall/slide underneath. Room was clean and comfortable though and great for my one night stay. It did show some signs of wear and tear but not in bad shape...just some areas that could be touched up. Staff at check in and check out were friendly and helpful. Great location, especially close to Tamarack where I was attending a meeting. I didn't have time for breakfast but it looked like a good assortment of items, including hot items such as potatoes, eggs, and make your own waffles. Great government rate.

Room Tip: Just be aware that the floor plan of this hotel includes long hallways (longer than other properties...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, responded to this review, September 10, 2013
Thank you for taking the time to review the hotel, we appreciate your comments and I will forward your concerns about the bedrails and headboard to ownership for review and possible replacement on our next series of updates to the property. Again, thank you for the review and we look forward to seeing you soon,

Safe travels!

Jerry Smith
General Manager
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Toronto, Ontario
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 29, 2013

The Country Inn and Suites in Beckley has become the hotel that we stop at every summer on our road trip down south. Last year we noticed it had gone a little down hill and sadly, this year it has slipped even further. I was greeted by a friendly employee who gave me the AAA rate even though I was not a member. The room had a very odd smell, something I remember from my last stay as well- perhaps heavy chemicals to cover up the smell of smoke? The hot water took about 5 minutes to warm up and even then was only lukewarm. Absolutely no water pressure in the shower. My bed and pillow were comfy. The pullout couch was missing the majority of the springs which made for an uncomfortable night for the person who slept on it. We didn't discover the problem until 10 at night and that point we were too tired to switch rooms. The pool and hot tub seemed a bit dirty. Breakfast was bellow average for your typical 'hotel hot breakfast' in my opinion. I was turned off by two of the employees in the breakfast area get into a loud, verbal fight over a spilled tray. Very unprofessional and made myself, and I assume others uncomfortable. This property is average for the price, a few problems; but still an ok stay. I will probably look elsewhere next year when we are in Beckley, but often after a full day on the road it is easier to stick with something familiar (even when it is just ok)

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, responded to this review, September 10, 2013
I am so sorry that your stay was not enjoyable, please call me at 304-252-5100 or email at jsmith@hlihotels.com so I can personally address your concerns.

Sincerely,

Jerry D. Smith
General Manager
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Lima, Ohio
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 29, 2013

clean room, restful décor, good breakfast, easy access from I-77.
breakfast crew a bit slow - the Belgian waffle batter ready 1 hour late (2 of 3 mornings), but excellent variety: stayed 3 nights and choices slightly different each morning. One day hot oatmeal, another day biscuits and gravy. had flatwear (not plastic!) and plates. Large, well-kept eating area. Enjoyed the coffee/tea available 24/7 just outside the breakfast room. would prefer if the indoor hot tub, not just the outdoor hot tub, also had the whirlpool jets. Reservation made on-line, but a little hard to get the appropriate room -- reservation defaulted to "handicapped" room, discovered (and changed) at front desk upon arrival. appreciated the separate countertop with refrigerator/microwave/coffee pot. bathroom had both a heat lamp AND exhaust fan; shower head easiest to adjust of all hotel rooms I have stayed in for the last several years.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, responded to this review, September 10, 2013
Thank you for taking the time to review the hotel. The staff and I are pleased that you enjoyed your stay and hope you will consider the Country Inn and Suites again if your ever going through Beckley in the future. Again, thank you for the nice comments, I will pass on to my staff at our monthly employee luncheon.

Safe travels,


Jerry D. Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Top Contributor
213 reviews 213 reviews
191 hotel reviews
Reviews in 184 cities Reviews in 184 cities
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed August 19, 2013

We tend to end up in Beckley quite often on trips from Michigan and Ohio back to North Carolina. We've stayed in this Country Inn many times, and I have reviewed it several times, always with good reviews. It's still a nice place to stay---rooms are in good condition, free breakfast is well done, indoor/outdoor pool complex is above average, etc., etc. The staff have always been friendly here. My only issue this time is that for some reason the price of the rooms has jumped up (room with two beds before AAA discount was almost $150, and suite was quoted at $164). This is Beckley, West Virginia, not a major downtown hotel in a large city!

Perhaps other good hotels in Beckley have gone up too, and they're just meeting the market, but the price now seems out of line. I noted that the hotel seemed to have less occupancy this time, so maybe the pricing is hurting demand.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, responded to this review, August 23, 2013
Thank you for being a loyal guest to the Country Inn and Suites. We are pleased that you enjoyed your stay and just wanted to say thank you. If you wish to discuss our pricing structure please feel free to call me at 304-252-5100 or email jsmith@hlihotels.com Again, thank you for the business and safe travels!

Jerry Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Beckley

Address: 2120 Harper Road, Beckley, WV 25801
Phone Number:
Location: United States > West Virginia > Beckley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Beckley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Beckley 2.5*
Number of rooms: 157
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Beckley Hotel Beckley
Country Inn And Suites By Carlson, Beckley
Country Inn Beckley
Beckley Country Inn

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