We arrived on June 25. We noticed that the sign on in the inner door of one elevator had come loose, It was not replaced, but was tacked on with several pieces of Scotch tape. Our room had a broken A/C. I called to complain. It took a long time for someone to show up.
While waiting, I used the $5 replacement remote which had no CC button(I have severe hearing loss) nor sleep timer button. It also had no way to change the picture aspect. There were no HD channels,. Many of the channels had squeezed pictures where eveyone looks fat and short. I asked or a remote that came with the TV. That was brought but it could not control the aspect. The remote matched the make but it was from a different model, so the aspect ratio stayed the same.
The clerk left the room to get keys to another room. He made attempt to help us move our gear, nor did he bring a cart to the room. I am 80 and my wife is 73. We were given a "superior" room which lacked a table and chairs, and a counter on which to the place the luggage. The tv was only 32" and looked very small in this large room.
This Hampton cost $161(the most expensive of the 7 night stays we had planned with Hampton) but I was not charged for the room after all of the difficulties. The management tried to exchange the room for 40,000 of our Hilton Honors points. The going rate is 20,000. After making notes for my complaint, I tried to print them at the "business center," a table placed on a wall near the front desk, but it was out of ink!
- Also Known As:
- Hampton Inn Beckley Hotel
- Hampton Inn Beckley Hotel Beckley
- Beckley Hampton Inn
- Official Description (provided by the hotel):
- If you’re looking for an outdoor adventure, but with the comforts of home, the Hampton Inn Beckley is the perfect place to rest your head at night. Just minutes from whitewater rafting, skiing, zip lining and more, this conveniently located hotel near I-77 and I-64 is the perfect base camp for your West Virginia, outdoor excursions. Enjoy a clean and fresh Hampton bed® each night of your stay along with a free, hot breakfast each morning, high-speed internet, fitness center and more. ... more less
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