We stayed one night at this hotel after a day of snow skiing & tubing. We checked in late, but this was not a problem. We found parking fairly close to the temporary entrance since they are remodeling the front entrance. This change was very well marked so this did not cause any confusion. The front desk attendent was very nice & cheerful even though she had a slight problem with the computer for our check-in. Our room was clean, nicely warm (it was cold outside) & comfortable. The heat/air controls were easy to adjust & allowed the heat/air to come on as needed to maintain one's chosen temperature, not run constantly as in most hotels. The beds slept good. (I was a little disappointed with the small pillows, just a personal preference, not a real problem.) My husband had a little trouble with the tv remote, so he called the front desk, & she came immediately to check on it. One factor in choosing this hotel over another at this highway exit was the bigger breakfast choices. The breakfast was good, in addition to the standard hotel breakfast items they had fresh fruit, yogurt, hot scrambled eggs & sausages. They also had 2 waffle machines which speeds things along when several people are wanting waffles. The breakfast staff ladies were very friendly & cheery, in addition to keeping the food replenished, they were wiping the tables as guests left (something you don't always see happening). One improvement they could make to their breakfast is to have a microwave to heat the pastries. As we left our room to check out we were cheerfully spoken to by a member of the housekeeping staff. Don't know if we'll ever need a hotel in this area again, but we would definitely stay here again if we did.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Donna Y I read your comments to Trip Advisor and would like to thank you first for taking the time to comment to Trip Advisor, when guests comment and other potential guest see that they stay with us. I feel I have a great staff and we have a saying here and that is, smile at everyone expecting nothing in return. The ladies in breakfast are a strong part of my staff they are always willing to help and I will pass along your compliments to everyone. I am trying to find counter space for a microwave in the breakfast room and thank you for giving me your feedback. I do hope that if you are in Beckley again you will stop and stay with us. Thank you so much Beckley GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.