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“Very nice property” 4 of 5 stars
Review of BEST WESTERN Huntington Mall Inn

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BEST WESTERN Huntington Mall Inn
2.5 of 5 Hotel   |   3441 US Route 60 East, Barboursville, WV 25504   |  
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Ranked #4 of 4 Hotels in Barboursville
Certificate of Excellence 2014
St. Louis, MO, USA
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Very nice property”
4 of 5 stars Reviewed November 20, 2012

Better than most Best Westerns. Very nice property. Lobby and rooms exceeded our expectations. Very clean and well maintained. Breakfast was pretty good although limited options. Very friendly staff. A bit away from Huntington. Great rate. I recommend this hotel for sure!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason T, Manager at BEST WESTERN Huntington Mall Inn, responded to this review, November 29, 2012
Thanks for the great review! Come back and see us again.

-Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    63
    69
    33
    12
    6
See reviews for
71
35
20
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Roanoke, Virginia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 16, 2012

Stayed here the past weekend for the funeral for my step-brother. As the Director of Sales for another hotel, I look for certain qualities when I am staying in a hotel. I have to say from the front desk staff to the front desk manager and housekeeping, this is a gem in the heart of Barboursville. I appreciate everything from the unprecedented early check-in to the abrupt extension of my stay due to arrangements not being finalized in the family. Thank you for everything.

Room Tip: loved room 114. Quiet and close to the lobby.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason T, Manager at BEST WESTERN Huntington Mall Inn, responded to this review, November 27, 2012
Please accept my sympathies for your loss. It was our sincere pleasure to serve you. Thank you for choosing to stay with us and I hope you will come and see us again.

Thank you,
Jason
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Port Clinton, Ohio
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed November 7, 2012

Stayed here the past weekend as we werein town for a funeral. Hotel aand room were clean and surprisingly quiet as it seemed like it was a full house both Friday and Saturday. Very conveniently located to restaurants, shopping etc. Front desk staff friendly and helpful.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps25701, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review, November 8, 2012
Please accept my sympathies for your loss, I am honored that you selected the Best Western to provide your lodging during this sad time.

Thank you for the great review I hope you visit again soon for pleasure and enjoy some of the many attractions nearby.

Michael
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Barboursville, West Virginia
1 review
1 of 5 stars Reviewed November 3, 2012

I'm writing this right now as I'm staying in the room. My family and myself are spending one night in this Best Western and will never spend another night ever again over this experience! We got to our room found potatoe chips in the floor no biggie small mess we cleaned it up, but then found a pill in the floor called Mylan 810, then my 5 yr. old found a piece of glass by the door after it cut her finger slightly. I went to front desk to report the problem was asked if I would like another room but as late as it was told them it was bedtime and forget about it but a simple sorry for want happen would have stopped me from writing a bad review.

Stayed November 2012, traveled with family

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps25701, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review, November 6, 2012
First, I would like to apologize for the poor service you received from our desk agent and for our housekeeping staff dropping the ball. As the many of the other reviews attest, poor cleanness is not normally a problem at our hotel.

I will post your review for all the staff to read and review our service standards and procedures with both the front and housekeeping departments.

Is there something I can do to help make up for your experience?

Michael
Michael@HWhotels.com
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Williamsburg, Virginia
Top Contributor
237 reviews 237 reviews
21 hotel reviews
Reviews in 65 cities Reviews in 65 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed November 3, 2012

Nice comfortable place centrally located, near shopping and restaurants. Great value, clean well kept facility. Huntington Mall is just up the street and it is easily accessable to I64 W. I'd stay here again on a long or short time basis.

Room Tip: Rooms in the back are more easily accessable and quieter.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps25701, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review, November 6, 2012
Thank your for the Great review!

Come back again soon.

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 3, 2012

Something in the water pipes or the shower massager was misbehaving the night we were there. In our room and in at least one other, taking a shower set up a racket that was sufficient to wake the whole hotel. The desk clerk staff was very friendly, our room was clean, well-maintained and comfortable. It was easy to find and within walking distance of an Outback restaurant, where we had a good meal. Getting online was easy, and our breakfast was good, with a variety of offerings.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps25701, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review, November 6, 2012
Thank you for selecting our hotel and the good review!

Hope to have you as a guest again soon.

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Top Contributor
94 reviews 94 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 15, 2012

This hotel is typical Best Western. It's not exciting, it's not spectacular, but it's comfortable and predictable. It was good value for the money and a convenient location on the freeway. The free breakfast had a waffle maker, which really hit the spot. The room was clean and the bed comfortable. It was fine for our one night stay, but not somewhere I'd want to spend a lot of time. The staff were friendly and helpful.

Room Tip: Get a room towards the inside or the 60 side for a quieter night.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps25701, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review, October 16, 2012
Thank you for the GREAT review!
Our goal is to provide quality accomodations that are an excellent value.

Hope to have you as a guest again soon.

Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Huntington Mall Inn

Address: 3441 US Route 60 East, Barboursville, WV 25504
Phone Number:
Location: United States > West Virginia > Barboursville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Barboursville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Huntington Mall Inn 2.5*
Number of rooms: 127
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Also Known As:
Best Western Huntington Mall Hotel Barboursville
Best Western Barboursville
Barboursville Best Western

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