My friends, husband and I have been spending a weekend in Yakima every fall for years now. We all live in Seattle and like to get away for wine tasting and sun. This is the first time we tried staying in the Red Lion. We booked using hotels.com and got two equal rooms/rates. When we got there, our friends got a great looking room overlooking the courtyard, while we got stuck in a tiny room in the back that reeked of cigarrettes. Since we were paying the same rate, we returned to the lobby and asked if they could find us a different room since we wanted a non-smoking and well, we had seen the nicer rooms they had to offer. The hotel receptionist said there was nothing she could do since we booked using expedia/hotels.com. A;lso there was nothing she could do regarding the smoke since somebody else was in charge of cleaning the rooms. Excuse me? That's terrible service and attitude. We tried to politely reason with her but she was of no help. Then she claimed the hotel was fully booked and she had no other rooms to offer. So my husband called Hotels.com. While he was on the phone, I saw two people arrive and get a room without a reservation. Fully booked? The lady lied to us! Hotels.com tried to get us a new room, but guess who answered them? Lying lady, who claimed all she had to offer was the room next door. We didn't take it immediately since the location and the size was going to be the same. So we asked Hotels.com to hold our room while we looked for a different hotel. We found a room at the Oxfort Suites for the same price, with hot breakfast buffet. We came to the reception to cancel our room, and the lady told us Hotels.com had already told her that we didn't want to stay with them so she had gone ahead and cancelled already. Another lie! We didn't want to argue with this incompetent lady anymore, so we just left, and called Hotels.com one last time. They had NOT cancelled our room, but went ahead and did it then. She practically threw us out from the Red Lion, just for having booked online. Our friends did stay the night there, to find out the next morning that the breakfast they had been told was included with their stay, was actually charged separately. Then as they checked out they asked for a copy of their receipt, and they were told they couldn't give them one because they had booked using expedia/hotels.com. AGAIN! If this hotel is so averse to customers using reputable online services to book rooms, they should just remove themselves from the listings. I'm sure they get quite a bit of business from expedia/hotels.com, but they treat the customers that book through them like crap. Avoid this hotel and their lousy attitude.
- Official Description (provided by the hotel):
- The Red Lion Hotel Yakima Center is located in downtown Yakima Washington, next door to the Yakima Convention Center. Located just minutes from Yakima Greenway, Yakima SunDome, Yakima Valley Community College, the Central Washington Fairgrounds, and only 6 miles from the Yakima Air Terminal and offer a free airport shuttle. Red Lion Hotel Yakima guest rooms provide quiet, comfortable accommodations to help you rest and unwind. Hotel amenities include free wi-fi, telephone, in-room coffee and plenty of Yakima sun at our two outdoor pools. Additionally, the Red Lion Hotel Yakima Center boasts easy access to several nearby business locations like the Pacific Northwest University of Health Sciences, Yakima Regional HMA, Yakima Memorial Hospital, GE Aviation, Pacific Power, and Cascade Natural Gas. The Red Lion Hotel Yakima Center, located near I-82 provides easy access to Yakima Valley's award winning Wineries, nestled in the foothills of the lower valley. Located near the Yakima River provides many opportunities to fish the only blue ribbon river in the state of Washington. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Cheap Tickets, Priceline, TripOnline SA, Hotels.com, Booking.com and Tingo so you can book your Red Lion Hotel Yakima Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Red Lion Hotel Yakima Yakima
- Red Lion Yakima
- Yakima Red Lion