Wife and I just had dinner at Powerhouse Grill. Used to enjoy it for simple all-American type food. This time it was terrible. Both ordered salmon that came with some kind of cheesey thousand island type stuff on it, yuck. I think the waiter wrote down the wrong order. I scraped mine off and ate it, wife couldn't handle it. We should have sent it back but didn't want to raise a scene and the waiter was obviously new and young, felt sorry for him, needs better training. No offer to reduce the bill or anything, girl at the checkstand had been there 9 months, again no offer to make things right. Oh well, won't be going back again. If you do go, show the waiter/waitress what you want to order, don't rely on them to know. Oh yeah, they apparently don't have fried chicken either, but the waiter "wasn't sure". If you're eating in the area, go just around the corner to El Porton instead. We would have but it was Sunday and El Porton was closed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 20, 2012
We are very sorry that you did not have the experience you had expected at our restaurant. Upon speaking with Erik the young man who was your server, he indicated he felt badly you were not comfortable letting him replace your meal as he felt he had offered to do so. It is never a problem for a guest to request something new or different when they discover the meal they ordered is not to their liking. We are happy to accommodate any request to make your experience enjoyable. We appreciate your input and concerns and sincerely hope that you will visit again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.