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“Good if NOT in a smoking room” 3 of 5 stars
Review of BEST WESTERN PLUS Ahtanum Inn

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BEST WESTERN PLUS Ahtanum Inn
3.5 of 5 Hotel   |   2408 Rudkin Road, Yakima, WA 98903   |  
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Ranked #8 of 25 hotels in Yakima
Redmond, WA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
“Good if NOT in a smoking room”
3 of 5 stars Reviewed June 5, 2013

Setting as average because it really depends on the room you get. I think I'd rate Very Good if I had stayed in a non-smoking room, but since I travelled on Memorial Weekend and booked kinda late, only smoking rooms were available. They smell really bad. I've heard even for smokers that would be bad, so me being a non-smoker, it was like "ouch!!". We bought one of these air freshners so we could stand being inside the room. It helped a lot. Other than that, rest was pretty good. Nice location in Yakima, comfortable beds, clean room (except smell, jeez, hard to stop talking about it). Decent breakfast. Easy check-in and out. Smooth stay. But far from wineries, next time I'll choose an Inn in Zillah.

Room Tip: Stay away from smoking rooms, even if you're a smoker.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review, June 7, 2013
Dear BiaRedmond-WA

Thank you so much for staying with us recently! And thanks very much for taking the time to give us some feedback here on the Trip Advisor site. We greatly appreciate it.

We certainly apologize that you had a less than perfect experience in your guest room during your stay. The Memorial Day weekend was a super busy time frame & had some unexpected weather (rain) delays from sporting tournaments, etc., and this certainly had an impact on the amount of guest rooms, and the types of guest rooms that we had available at our property. (Basically, several tournaments were delayed, and this led to people needing to stay longer & more room demands, etc.)

Please also know that we have taken several steps to try to fog, deep clean, sanitize & keep the very few smoking rooms that we have (5), as clean as absolutely possible. Once again, we apologize that that this was the only room available when you inquired into staying with us.

It sounds like you enjoyed many other things about our hotel including our other guest room amenities, our location, our breakfast, etc., and we would be very honored if you will choose to stay with us again & give us another opportunity to host you in the near future!

Once again, thank you! Kindly, DH-Director of Marketing & Sales
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96 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Surrey, Canada
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 28, 2013

Hotel has good location just off I-82, right next to mall & Outback steakhouse. Got huge room (upgraded by being BW Rewards member) equipped with kitchenette with 2-ring stove, fridge, d'washer, plates & utensils, pots & pans. Clean, a bit dated but excellent value. Good free hot breakfast. Only disappointment was in-room wi-fi and hard-wire internet connections didn't work, had to go down to business centre for access. Friendly staff.

Room Tip: Join BW Rewards, it's free & you get upgrades & sometimes goodies.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review, May 29, 2013
Dear dbaron,

Thank you for taking the time to review our hotel property! We certainly appreciate it.

We are delighted that you enjoyed one of our 700 sq ft suites during your stay! Our suites are very special rooms, and we are pleased that you enjoyed the spacious room & its many amenities.

Thank you for your feedback also regarding the internet service. This is rare & typically does not happen here. Please know, however, that we have alerted our company IT specialist about this matter, and he is looking into it.

Once again, thank you! DH-Director of Marketing & Sales
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Seattle, Washington
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

Just stayed here last weekend. Went to check in, all not a friendly check in or out. That was with two different customer service ladies!
Now onto the hotel. Great location! Easy access to/from the freeway. The room is clean and surprisingly quiet (there was a baseball team there, couldn't hear them at all). The hallways smell a little (it used to be a smoking hotel). Beds were ok, bathrooms are tiny yet the shower was huge. I liked that it is only 2 floors, with a fridge and microwave. I didn't use the pool but I liked that it was outdoors.
Not sure it is worth the $119 a night price tag.
I should note that I love the Best Western chains!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review, May 29, 2013
Dear Stephanie A,

Thank you so much for taking the time to give us your comments here on the Trip Advisor site! We are most grateful.

We're glad that you liked our hotel proximity to Interstate 82 & the other attractions in our area. We certainly apologize for any smell you may have noticed in the hallway of our property. We have recently taken great steps to consolidate the existing five smoking rooms that we have remaining in our hotel to the north end of the property and given separate, exterior entrances to these five rooms.

We also certainly apologize for any inconvenience you may have received during your check in/out process, and have passed this information on to our Front Desk Manager.

Finally, we are delighted that you enjoyed our room amenities, including the in-room microwaves & refrigerators! And we hope that you will have time to enjoy our outdoor pool & courtyard area in the future.

Once again, thank you for staying with us recently! Kindly, DH-Director of Marketing & Sales
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Aberdeen, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2013

We stayed May 23rd and 25th for a state softball tournament our granddaughters were in. We were very pleased with the hotel and staff. Our first day of games were rained out and we needed to stay over an extra night and although they were not able to accommodate our needs they tried their best and we totally understood, they already had 3 teams staying there and they had to take first priority. The breakfast was very good and the location of the hotel couldn't have been any better, The Yakima Mall is adjacent to it with several eating establishments from fast food to sit down dining.....something to please everyone! When we go back next year for the tournament we will definitely stay there again!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review, May 28, 2013
Dear Val H,

Thank you so much for staying with us during the recent WIAA State Softball Championships! We were delighted to have you as our guest.

Thank you also for your kind words about our hotel, our breakfast, and for your tremendous understanding regarding room availability due to the rain delay/weather. This was a difficult situation, but your kindness is truly appreciated, and certainly is a warm blessing to us.

Once again, thank you for everything & we look forward to the privilege of hosting you the next time you are in our area!

Kindly, DH-Director of Marketing & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gig Harbor, Washington
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 21, 2013

Another excellent time at the Ahtanum Inn. The staff is awesome and many have remained the same. The rooms this year seemed exceptionally cleaned by the staff. We stay in the suites poolside and they are a great place for families to stay and watch their kids in the courtyard (Grass) as well as at the pool.
The free breakfast was great includes sausage hash browns scrambled eggs waffles (strawberry) and biscuits and gravy (my favorite) along with all the cold stuff.
Kudos to all who made this a great experience for all of our team families.
Sara (Carmel Machiato)
Linda Sue (anything with coconut)
Ryan (layered not stirred)
LOL you are the best

OOPs missed no show Julie she is the best group reservationist.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review, May 23, 2013
Thank you so much for your incredible kindness!

We are so pleased that you noticed & acknowledged our outdoor grass courtyard & pool area, and our delicious new breakfast. We are so proud of these amenities, and are delighted that you enjoyed them!
Thank you also for naming & noticing our staff members! They are truly the reason for the warmth & positive environment at our hotel property, and you really blessed each of them with your very kind words both in this review, and while you were staying with us.

The privilege of hosting you, your family, and your team here at our hotel was an absolute honor! We look forward to seeing you again next year!
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A TripAdvisor Member
3 of 5 stars Reviewed April 16, 2013

I'd like to make two suggestions. The first is related to assignment of rooms. We checked in around 10 p.m. on a Tuesday night. We were put in a room directly under another room that had people in it. They were walking around making noise (normal walking made noise). It wasn't a huge issue but on a night when there are few people in the motel it seems to me you could zig zag people so they aren't directly on top of each other. The room was nicely organized although the bathroom size was rather small.
My second suggestion is to provide alternative breakfast items for people with food sensitivities. We are severely allergic to gluten and dairy products. We were able to eat a banana and an apple. Yakima has a wonderful gluten free bakery on 16th St. (we found it after we left the motel). She bakes wonderful english muffins and breads as well as cinnamon rolls and breakfast muffins. All these products can be frozen and kept nicely. I would be willing to pay extra for any of those items if only they were provided while traveling. As it is I have to carry my own food on business trips. If you made provisions for people with food allergies, your establishment would have another feather in its cap to entice travelers to stay with you.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review, April 19, 2013
Thank you for staying with us recently, and for the kind comments & great ideas that you have posted here on the Trip Advisor site.

Staggering the guest room assignments is certainly something that we do whenever possible to evenly distribute our guests, and to provide consistent & even use on all of our guestrooms.
We certainly apologize that this did not occur during your stay. Please forgive us. In the future, should you have any problems with your room assignment or guest room whatsoever, please let the front desk staff know right away so that we can have the opportunity to correct it.

Also, your suggestions regarding providing various breakfast options for individuals with certain food sensitivities, is a great one. Although there are currently a few items on our breakfast menu that are indeed gluten free, etc., we will certainly discuss this matter with our property management & look into some of these great options & additional breakfast recommendations that you have suggested. Thank you for sharing your ideas with us!

Once again, thank you for staying with us. We were honored to have you as our guest.
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Additional Information about BEST WESTERN PLUS Ahtanum Inn

Also Known As:
Best Western Yakima
Yakima Best Western
Address: 2408 Rudkin Road, Yakima, WA 98903
Phone Number:
Location: United States > Washington > Yakima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Yakima
#8 Family Hotel in Yakima
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Ahtanum Inn 3.5*
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