Clearly this review mischaracterizes our conduct toward greeting guests; our breakfasts, and all other aspects of our beautiful home and business. It is unfortunate the Snoqualmie guests viewed their stay as a disappointment. Of course I acted surprised when two couples arrived, here is why: Two rooms were booked during April 2012 for mid-May 2012. At the time of booking, it was mentioned that friends may be joining the guest who made reservations and possibly have dinner. No further mention of dinner from this point on. Subsequently, guest called at least three times to either add/cancel a couple – next to the most recent call he said that his friends could not make it and decided to bring them back in the Fall and only needed one room. A call was also received ahead of the first night of stay again saying that the other couple couldn’t make it. Resultantly, I changed their stay to one room. Unfortunately confusion about their stay wasn’t made clear about a third couple until two couples arrived on the day of stay. Fussing was misconstrued as needing to clear up in my mind what went wrong, also surprised and concerned, that there could’ve been a problem if we had booked someone else for the second room. Fortunately the second room was still available and these two couples travelling together were helped with their luggage, escorted to their rooms, orientated and provided a fresh fruit basket, chocolates and bottled water, as usual.
About the minor thing: It is extremely unusual that any guest would remove to use pillows from another bedroom without first asking us for anything extra. Four pillows, plus two pillow shams are custom furnishing in each room has always been enough for everyone else who’ve ever stayed here. I don’t regard it rude when guest was asked to return a pillow brought down to the dining room to an unoccupied room from which it was taken. Both couples were courteously shown such bedroom during the orientation and informed that it was set up for show only-not for use. Removing items from another bedroom certainly is not a pattern our B&B guests would ever initiate without first asking.
Breakfast is designed to provide choices and be bountiful enough to satisfy varying appetites. For example: Choose, or not choose from the platter that could contain local, sliced sausages, local-seasonal fruits, imported cheeses, Norwegian lox (salmon) or other selections the second breakfast morning. Also, included could be a basket of homemade popovers; French brie-fresh chives egg omelet; Turmeric oatmeal topped with homemade ginger cream-Bing cherry sauce; Russian blinis (buckwheat pancakes), orange juice, coffee/tea and water, to mention a few examples spread over a two nights stay. Breakfast is different when staying more than one night. It is a personal choice to eat all, part of it, or take out leftovers for a picnic lunch at one of the many wineries like some guests choose to do.
Our “un-tired” home is in pristine condition inside and out. Without elaborating, the wall covering in rooms are imported from UK and Italy, Bradbury-Bradbury (museum quality) wall covering in library, tiled and wood floors, furnishings throughout are showroom condition, imported lace curtains, mattresses are orthopedic for example, and no one else has ever complained about any level of discomfort. Guests love the rooms, the décor and praise efforts we’ve applied to the whole house décor, including the house/property appraiser - we’re comfortable with that and the way it is. We automatically upgrade as we see fit.
“Seemed” dirty? This remark is disgusting, offensive, unjustified and out of line, to even assume dirtiness. Rooms and bathrooms are thoroughly cleaned after check-out. Typically, even fresh towels replace used ones when guests stay beyond one night, just one case in point. Guests typically are amazed at how clean and well maintained our home and property is. We're also dissappointed.