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Clarion Hotel & Conference Center: Traveler Reviews

2.5 of 5
1507 North First Street, Yakima, WA 98901
Hotel amenities
Clarion Hotel & Conference Center
Ranked #15 of 25 hotels in Yakima
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61 reviews from our community

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Charlevoix, Mi.
Top Contributor
134 reviews 134 reviews
100 hotel reviews
Reviews in 98 cities Reviews in 98 cities
60 helpful votes 60 helpful votes
“Peeling wallpaper, blown out box springs ect”
2 of 5 stars Reviewed October 9, 2012 via mobile

I stay about 300 nights a year at hotels and I have seen worse but I won't stay here again and this is why. My room had peeling wallpaper, dirty carpets, worn and stained furniture and the best part was the torn up blown out box springs. I'm surprised at the condition of this property as normally Clarion hotels are better than this. This was the first and last time im going to stay here. Im going to stay at Quality Inn on the South side of the city where I normally stay. Much better rooms and free breakfast. Pictures uploaded

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Michael H about Clarion Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, General Manager at Clarion Hotel & Conference Center, responded to this review
October 17, 2012
I want to offer my humble apology about your resent stay at the Clarion Hotel. I was disappointed to learn that you received a room that we should...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Never stay here if you want to sleep”
1 of 5 stars Reviewed September 9, 2012 via mobile

Stayed here and the lounge was so loud it woke us from a deep sleep. That's after we asked to have a quiet room! The owner wants to sell drinks rather than beds. I doubt many in the bar ran a tab equal to what we paid for the room. Add in dirty carpets and a generally trashed hotel and you get a dump. Go somewhere else.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Monttom about Clarion Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, General Manager at Clarion Hotel & Conference Center, responded to this review
October 17, 2012
Your patronage is very important to us and I am very sorry that your stay was less than expected. We do have a lounge on property and on the weekends we do provide music in that location. I am very sorry that the music was too loud and that it kept you awake. It is our hope that you would consider staying with us again during your future visits to the Yakima area. We will be sure to place you away from and noise that might come from the lounge area. I know that we can be confident that we can provide you with a better guest experience and one that will be more enjoyable as well.
Sincerely

Chris Vaughn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Lacey, Washington
Senior Reviewer
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Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“"Deathtrap" might be a bit harsh...”
2 of 5 stars Reviewed August 31, 2012

I stayed at the Clarion Hotel in Yakima from August 26-29 because that's where the two-day seminar I was attending took was held. If I had to do it over again, I would have stayed at the Best Western across the street and just walked to the Clarion for the conference.

I'll begin with the positives. For starters, the food is pretty good. I was expecting terrible food to go with the terrible hotel, but the cooks do a pretty decent job. It's not going to win any awards, mind you, but for hotel food I'd put it at above average.

Second, the bar (Misty's Lounge) is almost always empty and the service there was great. Very friendly bartender/hostess, multiple tv screens, wide array of drink choices, and fair prices.

Third, the housekeeping service does a good job straightening up early in the day so things were back to clean by the time I returned to my room for lunch. That's about where the positives end.

Upon checking into my non-smoking room (as all rooms are in Washington State) I found at least a dozen cigarette burns on the carpet in my room. Since smoking was banned in the early 2000's here in WA, that means they haven't replaced the carpet in at least 10 years.

Water stains were evident in several places on the popcorn ceiling, and the beds were very heavily used. As in, there wasn't a lot of spring left. I was told by a local that this particular building had been swapped by hotel chains at least three times since it opened and that it was one of the older hotels in Yakima. That was quite evident by the exterior of the building.

The first night I decided to order room service, I found no guest services directory in my room. I called the front desk to ask them where it was usually kept and they said some rooms don't have them. I asked if they could have one sent to mine since I wanted to order food. The front desk said they weren't sure if they had any extras but there wasn't a room service menu in it anyway. I asked how they expect people to order room service if there's no menu in the guest directory. She said I could tell her what I wanted and she could find out if they make it. No kidding. That's actually what she told me. I told her never mind, that I'd come down to order in person.

Once I got down to the front desk and was able to read a menu, I was told I had to place my order in the lounge. Once I did that, I was told there would be a two-dollar service charge for the food delivery. I asked if that was cancelled out since I had to come down to order the food to begin with. After a few moments, the lounge hostess agreed that it wasn't fair to charge the fee since I had to come down myself and she took the charge off. That was very nice.

Two minutes after the food arrived (which, as I said above, wasn't half bad), a hotel employee arrived with a guest services directory they had scrounged up. Better late than never, I suppose. Oh, and when looking for an ice machine, I found one that was broken, two that were missing entirely and finally found a working one down on the main floor closest to the lobby. It was quite a hike from my room, and there was never any explanation as to why the others were broken and/or missing.

The next morning, having read in the guest services directory that there was complimentary coffee in the lobby, I came down to get some. Seeing none, I asked the front desk girl where I could find it and she directed me to the restaurant area. Once there, I asked for coffee and was given some...for $1.90. I told the waitress that I thought it was complimentary and she told me that was only for guests. I told her I was a guest and she told me that there were two different staff meetings that week, one instructing employees to provide free coffee to guests and another denying the free coffee since there is already coffee in the rooms. She had to call the front desk girl, who was literally thirty feet away, to find out which policy was currently being enacted. Fortunately for me, the "free coffee for guests only" policy was in play that day. I really wonder if the employee apathy has more to do with the management or the run-down facility.

Finally, to address my "death trap" comment in the title, When entering and exiting the building from the "G" entrance, you walk past a small chain link fence with privacy slats inserted between the links. On closer inspection, you'll find that they are hiding the industrial-sized dryer vents from one of the hotel's laundry rooms. Spilling out onto the ground surrounding the vents are inches upon inches of dryer lint caked onto the wall and ground. It looked as if the vents had never been cleaned. It also looked like one carelessly-tossed cigarette would ignite the entire thing, likely leading to an incredible loss of property and probably lives too. It's scary to think how neglectful this hotel is about its maintenance and its hospitality and would be better served by a bulldozer than by customers.

Without hesitation, I would never stay at this hotel again. There are half a dozen other hotels within a mile (most of which are equally bad or worse), but it would be worth the extra drive down the highway to stay in a much more reputable place. Avoid the Yakima Clarion at all costs.

Room Tip: Get a room away from the maintenance/housekeeping areas to minimize disruption (and potential death...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask SeaFan20 about Clarion Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, General Manager at Clarion Hotel & Conference Center, responded to this review
October 17, 2012
I’m very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel staff. We are always looking for ways to improve our customer service experience. Your satisfaction is very important to us and we want to try and make sure that all our guests have a rewarding stay. We have had multi staff meeting since reading your review of the guest service issues and the main laundry problem. I want to let you know that all these issues have been repaired and we are now were able to provide our guest with better service.
Thank you for bring these matters to our attention, so we can better serve our guests.
Sincerely

Chris Vaughn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Unlikely favorite”
4 of 5 stars Reviewed August 27, 2012

This Clarion is a favorite for my wife and I. I guess one big reason is that it is a former Red Lion. Maybe its heyday was 30 years ago but the rooms are still big. The rooms are clean, the king bed is good with nice quilt and selection of pillows and the central air is quiet. The room refrigerator & microwave work well as does the free WiFi. The 23" tube TV is a bit dated and in truth, the building and grounds are showing their age. But in the summer when the Seattle weather isn't cooperating, the Clarion and its two pools are a nice economical getaway.

Room Tip: We stayed twice this trip: room 153 is in a dark hallway, room 329 was nice and bright.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Rocks_road about Clarion Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, General Manager at Clarion Hotel & Conference Center, responded to this review
October 17, 2012
I'm so pleased that you had a great stay with us. Thank you for taking time to respond about your experience here. We look forward to your next stay with us. Thanks for the business and recognition. We appreciate it very much.
Sincerely

Chris Vaughn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putnam, Connecticut
Top Contributor
188 reviews 188 reviews
90 hotel reviews
Reviews in 133 cities Reviews in 133 cities
121 helpful votes 121 helpful votes
“Nice one-nighter at a good rate; breakfast not included”
4 of 5 stars Reviewed August 21, 2012

We paid $71 (including tax, AAA rate) for a nice, clean room with king size bed. Wifi worked perfectly. It is a big, sprawling place with a confusing layout, so make sure you get clear directions on which entrance to use. There's a pool, but we didn't use it. They do not include breakfast with the room because there is a full-service restaurant in the building (we went elseqhwew). Everything was fine by me.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask RoadTripRoger about Clarion Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, General Manager at Clarion Hotel & Conference Center, responded to this review
October 17, 2012
I want to thank you for your recent stay, I'm so glad that you were happy with the accommodations and room size! Thank you for your loyalty, we...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Clarion Hotel & Conference Center

Also Known As:
Clarion Hotel Yakima
Yakima Clarion
Clarion Yakima
Address: 1507 North First Street, Yakima, WA 98901
Region: United States > Washington > Yakima
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 25 hotels in Yakima
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
With 208 spacious guestrooms and almost 10,000 square feet of flexible meeting space, we are Yakima's largest full-service hotel and conference center. Additional amenities include 2 outdoor seasonal pools, year-round outdoor hot tub, fitness room, room service, restaurant, lounge and guest laundry. Excellent location near the Yakima Convention Center with ample free parking available. ... more   less 
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