Stayed here for a business trip and had a decent stay. Yakima - middle of the state and always sunny.

Arrival: our arrival was as expected - easy access off the highway - close to the conference center, grounds kept up nicely. Front desk staff were friendly and efficient. Check in was easy and quick.

Room: I have noticed that when I first enter a hotel room - it's like waiting for the dice to roll. Luckily we were in the company of the good spirits today. Our room was clean, ready, comfortable temperature and overall nice. Beds were comfortable, nice fridge and microwave. The bathroom made us wonder if there was a fan - but it must be ultra quiet and on with the light as we never heard but the bathroom never steamed up on us as if there was not a fan. I overall have NO complaints with the room.

Extras: nice pool/hot tub area -pool water was great temperature but we never made it down there after the first day when only my feet made it in.We used the patio to get some work done. Saw that the exercise room was popular but never checked it out. There is a business room in the lobby but we didn't need it so I can not respond on that. We never had an issue with the wifi - we were able to utilize every time we tried.

Breakfast: I love hotels that include breakfast. This was not a disappointment - decent selection - not huge but enough. Maintained throughout the morning and never ran out of supplies.

Staff: friendly - all through my stay all my encounters were great - gave directions to Starbucks on the way to the Arboretum where we would be spending our work time.

I smelled cookies in the afternoon and saw a basket on the counter - but I have no clue if there were actual cookies regularly in the afternoon or not - Check in staff never mentioned but the smell and the basket made me wonder.

Check out was quick and painless. Overall I was very comfortable and would return with my family and I had a choice of my hotels.

I canceled my reservation and never made it to the HIE due to the horrible over the phone customer service. Miles, the receptionist, should attend training on how to conduct business over the phone. He failed to email my confirmation TWICE and nothing about his attitude sold me on staying at the HIE. I'm taking my business and my money to Ledgestone!

Not a five star luxury, but a great stay. The bed was comfy, the breakfast dependably decent. This particular hotel has a machine that makes you a pancake while you wait- better than the messy waffle makers. ;-)

By far the worst experience I have ever had at a HI Express. I have been loyal to them for a long time both for business and pleasure, but after my experience this week I will definately think twice. I will NEVER stay at this one.