We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Canceled Due to Horrible Customer Service” 1 of 5 stars
Review of Holiday Inn Express Yakima

Save Saved
You added Holiday Inn Express Yakima to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Express Yakima
2.5 of 5 Motel   |   1001 East A Street, Yakima, WA 98901   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #10 of 24 hotels in Yakima
Ft Lewis, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Canceled Due to Horrible Customer Service”
1 of 5 stars Reviewed May 10, 2012

I canceled my reservation and never made it to the HIE due to the horrible over the phone customer service. Miles, the receptionist, should attend training on how to conduct business over the phone. He failed to email my confirmation TWICE and nothing about his attitude sold me on staying at the HIE. I'm taking my business and my money to Ledgestone!

Stayed May 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Yakima, responded to this review, June 24, 2012
Dear ArmyStrong98433,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you again for your feedback, and we hope to have an opportunity to serve you soon.


Sincerely,

Zelyn N.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

89 people have reviewed this hotel

Traveler rating
    28
    34
    14
    8
    5
See reviews for
20
16
7
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Edmonds, Washington
Top Contributor
73 reviews 73 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed May 10, 2012 via mobile

Not a five star luxury, but a great stay. The bed was comfy, the breakfast dependably decent. This particular hotel has a machine that makes you a pancake while you wait- better than the messy waffle makers. ;-)

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2012

By far the worst experience I have ever had at a HI Express. I have been loyal to them for a long time both for business and pleasure, but after my experience this week I will definately think twice. I will NEVER stay at this one.

  • Stayed April 2012, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Yakima, responded to this review, June 11, 2012
Dear coastlgrl,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would greatly appreciate further information regarding your stay in order that I can investigate further.

I have sent you a private message to obtain additional details about your experience.

Thanks,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, WA
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 24, 2012

I am pleased to write a review on behalf of the Holiday Inn Express in Yakima, Washington. I called the hotel direct to see if I could reserve a block of rooms for our soccer team at a discounted price. The gal that worked with me; her name is Brittany. She exceeded my expectations. There was no hesitation in providing a block room discount. The rooms were on the same floor which makes it easy to keep the players corralled at the hotel. She was very helpful to insure I understood my responsibility of cancelling a room if all rooms were not booked.

Upon arrival/check-in, Brittany was working the front desk. She checked us in with ease. She also noted to me; she doubled check my reservation earlier in the day to insure I followed through on canelling the extra rooms that were not booked so I wouldn't have to pay additional room fees. Thank you Brittany!!!

Another bright spot about Brittany that amazed me is her work ethics. The next morning I was having their continental breakfast. The breakfast line was set up by the graveyard shift employee and she did a good job setting up the breakfast line. The line was very eye applealing. Now here's the notewothy part; the graveyard shift employee was laxed about maintaining the line. As Brittany reported to work, she immediately took charge and restocked the breakfast items in a short period of time. She also removed the full garbage cans. She spruced up the breakfast line. At one point during my breakfast, I saw Brittany mopping the floor in their breakfast prep room. By the way, at the same time she still had her front desk responsibilities. To Mr. Luis E. Gutierrez, the General Manager of the hotel and corporate of Holdiay Inn Express; you are blessed to have an excellent individual working for you. Brittany is worthy of your praise and investment.

The hotel itself, the rooms were clean and I saw no issues with the carpet (dirty feet). The beds are beds, my family had no issues with them. My wife liked how the bathroom/shower room was seperate from the wash basin. The apperance of the rooms, lobby, hallways, and general apperance of the hotel inside/outside had clean and modern look. The hotel is somewhat aged, thin walls and floor creaks for the noise factor. But then it's not different from other hotels that I've stayed in.

I am spoiled to a good breakfast. Their continental breakfast is par which is based on similar continental breakfasts at other hotels. The food that needed to be hot was hot and the food that needed to be cold was cold. In addition, the food was fresh. I have no complaints.

The hotel has an indoor pool and hot tub. The pool was comfortably warm and the hot tub was perfectly hot. In addition, they have a little tots pool for little ones. You don't see that often in a hotel. The noteworthy part here, the pool, the tots pool, and the hot tub is well maintained. I say that because I used to run swimming pools for a living. The chlorine levels were good.

Even though it's somewhat expensive to stay here, I would stay here again.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastern OR
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 19, 2012

We've spent several nights here over the past four years. The staff is helpful, friendly beyond the very good customer service, with personality. The rooms are clean, the building and grounds are well kept. It is pricy but pretty consistent for the chain.

Room Tip: We've not had a bad one.
See more room tips
  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, WA
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 18, 2012

After a very long day of travel and work, it was so wonderful to check in to this great hotel. The last couple of times I've been in Yakima, I stayed at the Oxford Suites and Oxford Inn. I had forgotten how wonderful this Holiday Inn Express is. It's older, but don't let that discourage you! It's clean and the staff are very friendly - which is rare in hotels these days!

During the week, they offer a Crockpot of yummy soup for guests. I think it was Chicken Gumbo the night I stayed...it was good whatever it was! Then, before retiring to my room for the night, the very nice desk clerk put out fresh chocolate chip cookies with milk. I can't remember the last time I went to bed with cookies and milk, but it was certainly when I was still living with my parents...oh the memories...

I wish all the hotels on my travels were this well ran. I'll be back next time I'm in Yakima!

PS - This is a dog-friendly hotel. I stayed here many years back with my medium sized dog and it was a good experience (hotels and dogs can be hit or miss.)

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
66 reviews 66 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 9, 2012

This is by far one of THE best HIE we have stayed at. The lady at the front desk, Lora, was friendly and exceptionally helpful and friendly. The room was clean, the bedding was fresh and the internet service was excellent. The breakfast was wonderful, warm for those who wanted warm and cold for those who wanted cold and everything was well prepared. We received a small gift on arrival, just some munchies but it made a difference. Lora was kind enough to provide us with a number to order food for delivery as well as a coupon for discount too. This to me is 'going the extra mile'. I do commend Lora on the service she provided - she certainly is an asset to this HIE. We had our small dog with us and this was no problem at all. Overall an excellent experience and I would certainly go back again.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Yakima? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Yakima

Address: 1001 East A Street, Yakima, WA 98901
Phone Number:
Location: United States > Washington > Yakima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 24 hotels in Yakima
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Yakima 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Yakima Hotel!Ideally located near the heart of downtown Yakima, we are just one block from the Yakima Convention Center, with quick freeway access. The Holiday Inn Express Yakima is your 'Gateway to Wine Country', with numerous local wineries to choose from throughout our Valley.While staying at the Holiday Inn Express Yakima Hotel, you will enjoy our complimentary, expanded deluxe continental breakfast, featuring hot and cold food selections, such as omelets, biscuits and gravy, fresh fruits, cereals, and of course, our famous cinnamon rolls!This Yakima hotel will help maintain your exercise regime in our fitness center. Swim year round in our indoor pool or relax in our hot tub.Whether you are staying with us for business, pleasure, or both, you will find our free, wireless, high-speed Internet access convenient for any situation.Attractions near hotel: Yakima Convention Center, Yakima Valley Wineries, Yakima Sundome, Apple Tree Golf Course and the Seasons Performance Hall.The Holiday Inn Express Yakima. Stay Smart. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, IHG, Orbitz, Tingo, BookIt.com, Odigeo, Hotels.com, Agoda, Venere, Otel and Priceline so you can book your Holiday Inn Express Yakima reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Yakima Hotel Yakima
Holiday Inn Yakima
Yakima Holiday Inn Express

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Yakima, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.