First, without exception, front staff was EXCELLENT, friendly, helpful, mostly very responsive. In particular, I must mention Jocylin and Monica at the front desk. Very helpful, professional and friendly. Yes, I will definitely stay here on any return to Yakima!
Positives: LOCATION along river and river-walk, rooms all look onto river and walk. Parking and access from roadway good. BREAKFAST EXCELLENT! Mind you, this is not a 5 star restaurant, but for an included breakfast, this was top-notch! Very pleasant and friendly staff, very clean utensils and tables, plenty of room. Good coffee and plenty of it, juices, hot chocolate, toast, scrambled eggs, bacon/sausage/ham, hash browns, pancakes, biscuits & gravy, cereal, fruit (fresh and canned), etc. Not everything every day, but plenty of choices that are prepared fresh. I was always happy! Only thing that would improve the breakfast for me is availability of yogurt. BED was great! Good night's sleep. QUIET ROOMS! GREAT!! LIKE ALARM/RADIO: Can attach an MP3/ IPod/ CD player to radio to play. "EVENING Reception" is really nice ... 2 drinks - choice of one of 4 'box' wines (all very decent), beer or soda and a simple, but very good, soup/salad buffet for a light meal/appetizer. Also their 'Bistro' is open with a light menu that, while I didn't partake, looked very good and reasonable. Heard nothing but complements on it from other guests! Again, very friendly, helpful and pleasant staff in the evening. OH! And can't forget the tasty, fresh cookies every evening in the lobby!
Negatives: ROOM smelled extremely stale, like your house a day after you fixed a large meal for a large group without running the kitchen fan or airing out the house. Monica fixed me up with a bottle of 'professional odor eliminator' ... not Fabreeze .. that she let me apply so it would not be excessive and I could deal with it personally. FIXED for duration of the week!
HEATER/AIR CONDITIONER FILTER ... really, really filthy! I opened the unit to check it before complaining about the room smell. I told the desk that the smell was not coming from the fan unit, but it DID need to be cleaned! I suggested that maintenance check it next day. It was never touched while I was there. Judging by my personal home maintenance experience, this filter has not been cleaned in WELL over a year +. The filter needs to be removed and washed in a good detergent, vacuuming will not cut it at this stage! Note to mgmt: This will allow your units to operate much more efficiently!
COFFEE MAKER in room was 'scummy' inside the section where you add water. It needs to be cleaned with a brush and cleaner! Icky poo! Could have asked for a new one, but that's not the point .. why is it in that condition?
SCUM AROUND SINK FAUCET: Bathroom counter (and tub/shower/toilet) was kept very clean, however when I wiped away some of my own splashing of water around the sink and faucet, the tissue was just filled with brown scum just from the seam or joint where the faucet seats against the counter top. It took several repeated wipes (w/soap) to clean that off. Icky Poo again!
HAIR LEFT BEHIND in room twice by cleaning staff (I was alone and have very little hair!). Several long hairs left in/around sink one day, others left in bathroom on another day.
Sorry to say, but the scum on faucet and in coffee maker makes you wonder what the cleaning staff does to "clean" the glass cups and mugs ....... ?? I'm sure they're not replaced with fresh cups/mugs.
If those Neg aspects were corrected I would without hesitation give this an excellent rating.
Stay on 4th floor for more quiet. All doors are inside and face the road-side of building, while ro...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.