We arrived on Friday night before the Carrie Underwood concert. We decided it would be faster and more convenient to just eat at the hotel. We were wrong! They were out of soup, there was salad but were out of most toppings and no forks to eat it with. We sat there and sat there and finally went into the bar to get our own drinks.The waitress finally came around and took our order, but it was obvious there was no efficiency there. It took a really long time to get our food brought to us only to be told that they were out of an item that my daughter ordered. (There was no time to reorder something else) Our food came out separately, in 20 minute increments. It was like the cook was only cooking 2 items at a time. My special needs nephew was the last to be served and this was at least an hour and fifteen minutes after their order was taken. Needless to say, we were late for the concert.
We were told at the front desk at check in there was an after hours party after the concert. We thought that sounded like fun, so we decided to give it another try. The waitress recognized us and apologized for our lack of service earlier which was nice, however, they were out of food again! I'm just wondering how this happens, when the hotel knows way in advance how many people are arriving on a particular night. It seems like they should have planned accordingly.
On a positive note, the food was good and the rooms were nicely appointed with a beautiful view of the walking trail/river.
- Official Description (provided by the hotel):
- Exceptional has never been so affordable! Located on the banks of the beautiful Yakima River and footsteps from the Yakima Greenway Path, the Oxford Suites Yakima is just minutes away from the Yakima Valley Convention Center, Legends Casino, Yakima SunDome, Capitol Theatre and breathtaking wine country. Complimentary amenities include Full Hot Breakfast Buffet, Evening Reception, High Speed Wi-Fi, Parking, Indoor Pool, Spa & Fitness Center. ... more less
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- Also Known As:
- Oxford Suites Yakima Hotel Yakima
- Oxford Hotel Yakima