I stayed at the Willows a few weeks after it first opened in 2001, and boy it's showing its age now after almost no updates in 13 years. In fact, it feels quite average. The staff is great still, but the facilities tired. The most noticeable, and arguably easy (and therefore perplexing) area where the hotel is showing its age is with the bedding. The mattresses are saggy, wiggly and in desperate need of replacement. The pillows -- 2 feather (standard size, not king) and 3 poly (but odd big squares) were terrible; the 2 small (not king even tho a king room) were flat, lumpy and ready for the garbage bin. I asked for 2 additional pillows, and got 2 lumpy poly standard pillows. I had such a bad night sleep the first night that I asked for a room with a newer mattress. The staff, while very obliging and eager to please, asserted they had no idea of the age of the mattresses, but would find me a new room. I asserted that I didn't want to move for the sake of moving if all the beds were indeed the same age/condition. After inspecting a few additional rooms, I realized they were indeed all the same. Even after adding a board under the mattress, I had another terrible night and checked out a few days earlier than planned that next a.m.
Some other rather mid-grade items included: Starbucks coffee in decanters in the lobby in the a.m. - while complimentary coffee is a nice touch, surely they could find a local roaster/organic brew that would be a bit more interesting than Starbucks. The shower, while novel in 2001 (digital temp) is now more annoying than anything -- the shower head is in the corner nearest the shower-door/curtain-free opening which forces you to stand almost at the opening with one should on the wall to get under the stream (not to mention water goes all over the bathroom). The carpets in the room were frayed and soiled, and the upholstered chair just seemed sad.
All in all felt very much like a mid-grade Marriott experience with 5-star staff. Certainly not worth the rates they're charging in my opinion.
There are other far more luxurious places around that deliver better value, and more comfort. The Woodmark and Heathman are the 2 I will pick over the Willows until I hear they've renovated and then I'll be back.
- Official Description (provided by the hotel):
- Willows Lodge is an 84-room Pacific Northwest-style lodge located in the heart of Woodinville Wine Country. There are over 100 wineries and tasting rooms in close proximity to the lodge, with over 30 of them within walking distance. Willows Lodge is home to two highly-acclaimed restaurants. Its own Barking Frog restaurant features American cuisine with Pacific Northwest influences and is open for breakfast and lunch Monday-Friday, brunch Saturday-Sunday, and dinner seven nights a week. The 5-diamond, Herbfarm Restaurant, features a 9-course wine paired menu Thursday-Sunday evenings. The lively lobby bar, Fireside, opens at 4pm daily and features live entertainment Thursday-Sunday evenings. The award-winning Spa at Willows Lodge features an outdoor relaxation pool, indoor steam room and an array of treatments including facials, massage, body and nail treatments. We look forward to your visit! ... more less
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- Also Known As:
- Willows Hotel Woodinville
- Willows Resort Woodinville