Some of the reviews I've read here, as a few have mentioned, appear to have been written by people who are not used to 5-star surroundings. As a relaxing getaway, this property is great as long as you don't ever come into contact with, or rely on the hotel staff for anything.
I found the food to be pretty good quality and the wine list rather exceptional for what I'd expected going in. But the restaurant staff is of such poor quality, from the maitre 'd on down, that it ruins the experience. The hotel does not hesitate to charge big bucks for rooms that, while relaxing and tranquil, do not measure up to the lavish costs associated with them. Therefore, you would expect better service. But when I say the restaurant and bar are McDonald's-like in the people they hire, I am not overstating my case. At least McDonald's is quick. The staffers here could not be more than 21 on average in age. Some appear much younger. They lack patience, get flustered with the minimum of crowds, have no clue about the food or the wine and appear to have never worked beyond fast food. Or worked very hard, period.
Our waitress could not open the $80 bottle of wine we'd ordered (a great wine, by the way). I offered to do it for her, she thanked me, then vanished for 15 minutes after handing me the corkscrew. When we asked for some nicer glasses, which they had, she huffed, rolled her eyes, then went to get it. I doubt she was even of drinking age, so she could not possibly understand that when you pay $80 for wine, you expect to drink it out of something other than a $2 stock-variety glass. This was pretty much the typical experience at any time of the day, no matter how busy.
Simply put, the hotel appears to be operating on the cheap, hiring minimum wage types, then raking in profits on $400 rooms.
The concierge stand is a joke. The people working there were using outdated menus (out of season) for local restaurants, and lacked basic knowledge about the eating or tourist spots in town. Some had never visited the only real dining spot in the town, which is A-B-C basic for any concierge worth taking seriously.
I could go on and on. In a nutshell, the staff there is poorly trained, act like they are underpaid and do not seem to care about being professional.
If we were to go back -- and we might because the setting truly is very relaxing -- we would simply order breakfast via room service (which actually did get there quickly) and take our other meals in town. We would avoid the restaurant and bar altogether, as well as the unprofessional spa. The "gym" is touted as "state of the art" but the equipment is old and the gym itself rather crowded with equipment, stuffy and shabby. Basicly, just use the hotel room, especially with the balcony and views of the mountain. But wait for a special. Don't pay full price. There is just no service to be had that would make paying full price worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.