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“great service” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
3.0 of 5 Hotel   |   195 E Penny Road, Wenatchee, WA 98801   |  
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Ranked #2 of 16 hotels in Wenatchee
Heidelberg
Top Contributor
230 reviews 230 reviews
111 hotel reviews
Reviews in 121 cities Reviews in 121 cities
131 helpful votes 131 helpful votes
“great service”
5 of 5 stars Reviewed January 3, 2013

This is a very new hotel. Everything looks very new and is very clean, inside and on the outside. There is ample free parking. We had a suite with two queen size beds. Its the typical Comfort Suites room. It was spacious, clean and had a microwave and refrigerator - which makes it very comfortable. What makes this Comfort Suites different from your typical chain motel was the service. They had an evening mangers reception with soft drinks and some snacks which we appreciated very much. Also the breakfast was very nice and always stocked up. The staff looked after everything and was very helpful. There is an indoor pool, which we did not use. Would definitly stay here again!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, January 5, 2013
Dear Kevin H,
Thank you for your review!!! We appreciate your comments on our hotel and staff, thank you for the Super rating. We do look forward to your return. Thank you for choosing to stay with us at Comfort Suites, we are so glad you included us in your travel plans.

See you next trip,
Thank you
Linda and Staff
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295 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2012 via mobile

We stayed 2 nights over the Christmas holiday and could not have been more pleased. Our room was lovely, the entire facility sparkling clean, and the staff was helpful and friendly. We travel to Wenatchee often and will be staying here exclusively from now on. Why spend as much or more when the Comfort Suites is the whole package? Well done!!!

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, December 30, 2012
Dear Tami P,
Thank you so much for your review. We do take pride in our work and look forward to taking care of our guests on each stay. We appreciate your referrals, and hope to see you soon.
Happy Holidays-Thank you for including us in your plans. See you 2013!!

Thank you,
Staff and Managment
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Allendale, New Jersey
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 21, 2012 via mobile

Went to the Leavenworth Oktoberfest last weekend and luckily we found a suite at the Comfort Suites. We were originally looking to stay in Leavenworth but no rooms were available. This is about a 20 minute ride from Leavenworth. Facility was very new looking and the rooms were perfect for my family with the pull out sofa too. Great beds, quiet too ( except for some late comer Oktoberfest people outside at 2am). The free breakfast was very good with a nice selection. One nice thing was the hot food was actually hot which doesn't always happen at breakfast buffets. Would definitely stay here again and highly recommend. A great value too.

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, October 27, 2012
Dear first-tymer,
Thank you for your review!! We appreciate hearing from you about your stay. Leavenworth is a beautiful place to visit. Thank you for choosing to stay at Comfort Suites. Thank you for being a long time reward member, the rewards are fun and great!!
We would love to see you again on your next visit.

Thank you,
Linda and Staff
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Comstock Park, MI
Top Contributor
165 reviews 165 reviews
61 hotel reviews
Reviews in 101 cities Reviews in 101 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 20, 2012

After a 600 miles day on the road I did not need this hassle. Hotel policy is they must copy your license to give you a room!! I travel extensively and have only run into this is one other hotel. I politely told the desk clerk that he was not going to get a copy of my license, They would then only need one piece of information for a case of identity theft. I already have had that hassle and do not need it again. The desk clerk ( says shift manager on tag but obviously no authority) invited me to leave. I asked to speak to the G.M. Another "shift manager" stepped in and said he would call for me. After speaking with the person on the other line they agreed to let me stay without the copy of my license. I am a Platinum member of Choice Privledges so this should not have been an issue. I e-mailed the G.M, with my concerns a month ago and am still waiting for a reply. If you do not mind having you license copied then by all means stay here. I will not until I know the policy has changed.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, October 26, 2012
Dear Adam56,

Thank you for your review, we do appreciate every one. Please accept our apologies regarding your check in. While it is our policy to get an ID upon check in so we can identify registered guests for security reasons should you lose your key - we do understand your concern. Our policy is to shred every ID upon checkout because we value your security above all else. We are training all front desk associates to handle the situation in a more professional manner, and to appreciate our elite Choice Privileges members. Thank you again, and I will pass this along to the GM for review.

Thanks again,
Marshall Tramp, HOST
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Seattle, Washington
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 19, 2012

Stayed at this hotel with a group of friends for Oktoberfest in Leavenworth. The property is brand new with spacious and clean rooms. The front desk staff went above and beyond to make sure we were comfortable and had everything we needed. They provided multiple cab/limo options and were extremely friendly and accomodating. When we were checking in, they even took off $75 from our room rate, for no apparent reason! I have never had that happen before! It was a really nice "surprise and delight" element that really enhanced our overall experience.

We took cabs to/from Leavenworth for $50 flat rate and would definitely stay here again in the future.

Room Tip: Booked via
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, October 20, 2012
Dear Elizabeth0523,
You are the greatest!!! Thank you so much for your review!! We really do appreciate you choosing to stay at Comfort Suites. We were so excited to be able to suprise you with a deep discount. We are glad you enjoyed your time at the Oktoberfest. Thank you for the SUPER ratings you gave our hotel and excellent staff. We do look forward to your next visit, and hope to also see you next Oktoberfest.

Thank you,
Linda and Staff
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Chico, California, United States
1 review
5 of 5 stars Reviewed October 17, 2012

I stayed here for 3 nights during Oktoberfest. The rooms were comfortable, well styled, with plenty of pillows! The fold out couches were an excellent place to relax. Best part, since the hotel is so close to the edge of town it is the first Wenatchee stop on the shuttle from Leavenworth. The staff was so sweet! Nice folks. I also enjoyed the gym and pool! Great experience.

Room Tip: The king bedroom I was in had a HUGE bathroom. Loved it.
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, October 18, 2012
Dear Valerie M,
Thank you so much for your review!!! We are so glad you stayed with us and had a blast in Leavenworth at the OktoberFest. Thank you for your comments on our staff and hotel, we appreciate that even though you were busy with the Festives you still had time to observe the staff and hotel. We to love the great design and size of our rooms.
Reserve ahead for next year, we would love to have you back!!!

Thank you,
Linda and Staff
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Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 10, 2012

Stayed at the Comfort Suites first weekend in October. This is a newer hotel with friendly staff, very nice room furnishings, very comfortable beds, free breakfast (waffles, sausages, scrambled eggs, etc.) and all at a competetive price. We usually stay at the Hilton whenever possible as a great comfortable sleep is soooooo nice after a long day of traveling. Would definitely stay here again,,,, just for the sleep alone.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, October 10, 2012
Dear 4foreigners,
We appreciate your review, thank you!!! It is always a pleasure to hear back from our guests after their stay. Thank you for choosing Comfort Suites. We soon will be adding a selection of new pillows that will be furnished on each bed, for your even more comfortable sleep. We do look forward to your next stay.

Thank you again,
Linda and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 195 E Penny Road, Wenatchee, WA 98801
Phone Number:
Location: United States > Washington > Wenatchee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Wenatchee
#1 Romantic Hotel in Wenatchee
#2 Business Hotel in Wenatchee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites 3*
Official Description (provided by the hotel):
This is a beautiful all-new, all suites hotel in Wenatchee Washington. Rooms are bold and tastefully decorated. All suites means plenty of space to spread out whether you are visiting on business or leisure. A few Features are: Manager's Reception weeknights with complimentary Snacks and Beverages, Pillow-top mattresses, Separate living and sleeping areas, Pull-out work desk, Year-round pool and hot tub, Scrumptious hot breakfast (with scrambled eggs, hard boiled eggs, sausage, potatoes, fresh waffles, honey wheat bread, bagels, fresh fruit, yogurt, and much more). ... more   less 
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Also Known As:
Comfort Hotel Wenatchee

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