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“Nice room but . . .” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
3.0 of 5 Hotel   |   195 E Penny Road, Wenatchee, WA 98801   |  
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Ranked #2 of 16 hotels in Wenatchee
Surrey, BC
1 review
1 helpful vote 1 helpful vote
“Nice room but . . .”
3 of 5 stars Reviewed October 6, 2012

There was a loud low steady hum, like the sound of an airplane overhead, in the room. I am very grateful to the staff member who tried to solve the problem, and in the absence of a solution, provided ear plugs.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, October 12, 2012
Dear Jane W,
Thank you for your review, and letting us know how your stay was and how helpful staff was. We appreciate your comments, it really does matter.
Thank you for staying with us. We look forward to seeing you again soon, you are a valued guest.

Thank you,
Linda and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Any
English first
Spokane, Washington
1 review
5 of 5 stars Reviewed September 27, 2012

You can tell this place puts an emphasis on excellent customer service. The staff were all very friendly, professional and helpful.

It's a newer hotel so the decor and amenities were all very fresh. The bed was very comfortable and the room was a nice size. Breakfast was top notch and they even offered some refreshments and snacks in the evening.

My only complaint was that the fitness room is lacking. The treadmill was broken (the staff apologized and said parts had been ordered) but the only other cardio equipment was a recumbent bike. An elliptical would've been nice. No free weights but they had a decent weight machine setup. I gave up and walked to the near-by winery instead.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 28, 2012
Dear sembrede,
Thank you for your review, we appreciate your comments and recognition of staff services. We do apologize for the treadmill out of service for your stay. As an extra apology, please bring this for 25% off you next stay. We hope to see you soon, thank you for staying with us.
You are a valued guest.

Thank you,
Linda and Staff
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Ferndale, Washington
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2012

Spent 10 nights here while working in the area. Very clean and really comfortable beds. Had a few snafus with our registrations but the staff bent over backwards to make things right. Only negative is not many restaurants available within walking distance.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 27, 2012
Dear Bill H,
Thank you for your review, we appreciate your feedback. As you did, we do hope that anyone who has a question or concern on there registration would let front desk know, that is something that should be handled right away. Thank you for letting us know our staff took care of you. We do have a few fine dining area's in our location, but Wenatchee could always use more. Thank you for being our guest, we appreciate you and your business!!!
See you next trip,
Thanks again,
Linda and Staff
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Victoria, British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2012

This place is 3 years old and still smells like a new place, super friendly staff, called my room later after we checked in too ensure everything was OK with the room. Good hot breakfast next day, fresh cookies early evening, coffee, tea anytime during the stay, rooms a very well laid out and large, large bathroom and i could just reach the shower head to change the angle, very high up which is great. 2 thumbs up to Linda and all her staff. Always polite when you enter/leave the building.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 26, 2012
Dear Michael M,
Thank you so much for your review!! Our staff was excited that you gave us 2 thumbs up, we do appreciate that. Our staff takes pride in taking care of our guests, so we are extremely excited that you commented on them.
We to love the high shower heads so anyone can take a full shower. We have so many new changes coming up, we can not wait to see or hear what you think of them.
We look forward to your next stay.
Thank you again,
Linda and Staff
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Wenatchee, Washington, United States
1 review
5 of 5 stars Reviewed September 21, 2012

We had a very restful stay at the Comfort Suites in Wenatchee. It was the best night sleep i have had in days.
The rooms are spacious, quiet, and comfortable, and spotless.
The hotel staff was warm, friendly and accomodating.
Very nice hotel, and nice experience. I would recommend to all my family and friends
Patti Janisch

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 26, 2012
Dear Patti J,
Thank you for your review!!! Thank you also for your referrals, they are very much appreciated.
We truely are very happy that your family was safe, it was an honor to be able to help you and your family. Stop by anytime!!
Thank you,
Staff and Management
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Wells, Minnesota, USA
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 19, 2012

We typically stay at a different hotel chain, but were not impressed with the reviews that we had read of the one in Wenatchee, so we decided to try Comfort Suites. We were really pleased! Our room was beautiful and clean and the front desk staff was friendly. Upon our arrival at dinner time, we noticed people eating in the breakfast area. The staff informed us that this was a "Manager's Reception" and we were welcome to their "Taco Bar". It was great as it saved us a few bucks and from going out again after we were tired from a day of traveling. I'm not sure how often they do this, but we sure appreciated it. They also offered breakfast in the morning, to which was fair. They had biscuits & gravy as an option and the biscuits were rock hard! Oh well. We will probably check Comfort Suites out a little closer in the future!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 22, 2012
Dear Anonymous763,
Thank you for choosing to stay with our hotel chain. I also love our Manager Reception in the evening Monday-Thursday it is nice to be able to offer this when our guests arrive, it gives them the choice to enjoy the rest of their evening at the hotel. We do apologize for your biscuits and appreciate that you made us aware. Again thank you for staying with us. Hope to see you again.
Tahnk you,
Staff and Management
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Cashmere, Washington, United States
1 review
5 of 5 stars Reviewed September 19, 2012

We really enjoyed our stay here. The hotel was very clean with many amenities such as an indoor pool and hot tub and a continental breakfast. The rooms are very large with nice furnishings. The bed was very comfortable providing a pleasant sleep. I found the staff to be very friendly and helpful. I would definitely recommend this hotel to others.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 22, 2012
Dear Melissa F,
Thank you for your review, we do appcreciate each and every review!! Thank you for trying several of the hotel amentites, we do offer a large breakfast and now change what we serve for those who stay more than a night. Hope to see you again soon.
Thank you,
Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 195 E Penny Road, Wenatchee, WA 98801
Phone Number:
Location: United States > Washington > Wenatchee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Wenatchee
#1 Romantic Hotel in Wenatchee
#2 Business Hotel in Wenatchee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites 3*
Official Description (provided by the hotel):
This is a beautiful all-new, all suites hotel in Wenatchee Washington. Rooms are bold and tastefully decorated. All suites means plenty of space to spread out whether you are visiting on business or leisure. A few Features are: Manager's Reception weeknights with complimentary Snacks and Beverages, Pillow-top mattresses, Separate living and sleeping areas, Pull-out work desk, Year-round pool and hot tub, Scrumptious hot breakfast (with scrambled eggs, hard boiled eggs, sausage, potatoes, fresh waffles, honey wheat bread, bagels, fresh fruit, yogurt, and much more). ... more   less 
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Also Known As:
Comfort Hotel Wenatchee

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