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“Perfect” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
3.0 of 5 Hotel   |   195 E Penny Road, Wenatchee, WA 98801   |  
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Ranked #2 of 16 hotels in Wenatchee
Federal Way, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Perfect”
5 of 5 stars Reviewed March 13, 2011

We were looking for a clean inexpensive room for a weekend of skiing at Mission Ridge. This room was much nicer than I expected. The staff was great and the bed was just as comfy as some of the high end hotels. We'll absolutely stay there again.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 30, 2012
Dear skiac,
Thank you for staying with us and sending in a review, we appreciate it. Thank you for rating us great!!! Hope to see you soon.

Thank you so much,
Linda and Staff
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290 people have reviewed this hotel

Traveler rating
    229
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See reviews for
101
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Any
English first
Meridian, Idaho
1 review
5 of 5 stars Reviewed March 3, 2011

This is a great place to stay. The staff really goes the extra mile to make you feel valued as a person. They have a great breakfast, and on Mondays through Thursday they also have a "Manager's Reception" where they serve either tacos or hot dogs. This make it especially nice since you don't have to go back out for dinner after working all day. One of the things that we really liked about the Comfort Suites was the ease in getting out of the motel and into traffic.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 30, 2012
Dear jtrull,
Thank you so much for your awesome review!!! Our staff was so excited on how you rated their service and our hotel, we really do appreciate you sending in your review.
We have added new items to our Breakfast and Manager Reception and would love your feedback on your next stay.
See you soon.

Thank you,
Linda and Staff
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Medina, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2011

I think the hotel was a great value for the money. It definitely still has that new appearance and is very clean, nice rooms with sitting area, refrig and microwave and fresh backed cookies daily was a definite plus with my 10 year old. It's not in town but only 5 minute away which wasn't a bad ride. The location is very quiet which I liked. I wouldn't hesitate to stay here again.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 29, 2012
Dear Joann5090,
Thank you for your review, we appreciate that you voted us great value for your stay. We do look forward to seeing you and your family again. We have made many wonderful changes in our Breakfast and Manager Reception, adding more kinds of variety of hot and cold foods, we are sure you would enjoy. We do still serve warm yummy cookies on the weekends.
We look forward to your next stay.

Thank you again,
Linda and Staff
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Edmonds, Washington
1 review
1 of 5 stars Reviewed February 20, 2011

We had a 'suite room, a king bed & a sofa with a room divider.' The only reason we stayed the whole night was because the town lodging was booked with a soccer tourament. The sofa bed folded out like a pretzel and slanted badly. We slept on our camping mattress instead. There were four of us & no extra pillows for the sofa so we used our extra blanket for a pillow. The walls were so thin we could make out total breakfast conversations in the lobby and the neighbor's TV channel below us. Yes, we complained and the response at the desk was 'so sorry you didn't enjoy your stay.' When in Wenatchee with no other lodging options, keep driving down the road to Pestashin township.

  • Stayed February 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, General Manager at Comfort Suites, responded to this review, April 4, 2011
Dear Travelsforadventure,

First of all, please accept my deepest apologies that we were unable to meet your expectations. We all take pride in being a part of one of the newest and one of the only all suites properties in Wenatchee – so we take concerns like these very personally, as it is our goal not only to meet, but to exceed the expectations of our guests.

I completely agree with you that the fold-out couches are nowhere near as comfortable as the actual beds that we do offer (Serta Perfect Sleeper Kings and Queens). While the discounted rate of a single bed room is appealing in these times, the few dollars difference seems incremental in terms of choosing a room that fully meets the needs of four adults. For that very reason, we avoid marketing the “Non-Smoking Single King” rooms as anything but that – the couch is more of a couch to us here at the Comfort Suites, not a bed. Instead, we are proud to offer more spacious rooms with two Serta Perfect Sleepers as well as a couch.

In addition to our high standard of cleanliness, part of our rigorous room attendant training for Comfort Suites at the Park includes maintaining five pillows on the beds as well as two extras in the closets. I could not tell from your review whether you found the extra linens and pillows in your closet, but our front desk staff keeps dozens of pillows ready to deliver. I wish that we did not have to find out after your stay, we are more than happy to provide dozens of toiletries, bedding items, etc.. – free of charge – in case any of our guests forget something.

I know that words cannot make up for a full night’s sleep – but I genuinely hope that you would be willing to give us one more try next time you are in Wenatchee. Keep in mind that our continually trained Front Desk Staff is delighted to make your stay as comfortable as possible – just let us know what we can do during your stay.

Thanks for your review so we know where we can improve,

Steven Tramp, CHA, CTA – General Manager
Comfort Suites at the Park
Wenatchee, WA 98801
509.662.1818
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Idaho
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2011

I coordinated 20 rooms with this property for my son hockey team. Working the group sales manager was terrific. This is a brand new property and as such the rooms are in exceptional condition. Rooms are suites and are larger than standard two bed rooms. Our room had two queens plus a queen pullout sleeper sofa. Room could sleep up to 6 guests. Rooms are standardly equipped with fridge and microwave. Hot breakfast included with an assortment of cereals, pastries, fruit waffles, scrambled eggs, potatoes and sausage.

Property is 5 minutes from downtown.

There are less expensive properties in town, but if you factor in the fact you can sleep 6 and breakfast, this property becomes a very good value.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 29, 2012
Dear givengotravel,
Thank you for your review after your stay. We appreciate your comments as many guests choose a hotel be reading the reviews. It is important to factor in the hotel amenities, and we have added more items to our Breakfast and Manager Reception, and still serve warm cookies on the weekends. Thank you for letting other searching guests know how wonderfully appointed the rooms are for 6 guest in a 2 Queen room, it is so helping when choosing a hotel to get the best value and comfort for your needs. See you again soon.

Thank you so much,
Linda and Staff
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Wenatchee, Washington
1 review
5 of 5 stars Reviewed January 28, 2011

My wife and I had a delightful experience here, one of those experiences where you cannot find one bad word to say. The place was clean as a whistle, had an indoor pool and jacuzzi to relax in and had a good variety of different breakfast food to choose from. We enjoyed the service the most, though. Smiling faces in the service industry are hard to come by in the US...it's because they all work here! Great Place!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 29, 2012
Dear Cerezo13,
Woow!!! Thank you for your so kind review. We do appreciate how you noticed how staff takes care of our guests. In fact, if you can see me smiling after I read this my smile as well as staff's was even bigger then before. Thank you for bringing so much delite to our staff.
We do hope to see you again soon, our smiling faces are just waiting.

Thank you again, you are amazing!!
Linda and Staff
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Eugene, Oregon
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2011

Located just off freeway at the north end of Wenatchee. Very friendly staff, super clean room, adequate breakfast. Stayed 3 nights, here for a ski clinic at Mission Ridge. No restaurants close but town a short drive. Able to take walks outside, felt safe. Staff even had a deck of cards for us so we could play gin rummy. Small pool, real nice spa (hot), small gym but adequate. Would use this place again. Very good value!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-wa226, Manager at Comfort Suites, responded to this review, September 29, 2012
Dear Brattie1947,
Thank you for your review you sent us after you stay. We do appreciate hearing how you were taken care of by staff and how you enjoyed your room and breakfast. We have made many new exciting changes and look forward to your next stay to get your feedback again. See you soon on the slopes.

Thank you,
Staff and Management
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Additional Information about Comfort Suites

Address: 195 E Penny Road, Wenatchee, WA 98801
Phone Number:
Location: United States > Washington > Wenatchee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Wenatchee
#2 Business Hotel in Wenatchee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites 3*
Official Description (provided by the hotel):
This is a beautiful all-new, all suites hotel in Wenatchee Washington. Rooms are bold and tastefully decorated. All suites means plenty of space to spread out whether you are visiting on business or leisure. A few Features are: Manager's Reception weeknights with complimentary Snacks and Beverages, Pillow-top mattresses, Separate living and sleeping areas, Pull-out work desk, Year-round pool and hot tub, Scrumptious hot breakfast (with scrambled eggs, hard boiled eggs, sausage, potatoes, fresh waffles, honey wheat bread, bagels, fresh fruit, yogurt, and much more). ... more   less 
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Also Known As:
Comfort Hotel Wenatchee

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