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“Amazing customer service! Wow” 5 of 5 stars
Review of Comfort Inn Downtown Wenatchee

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Comfort Inn Downtown Wenatchee
2.0 of 5 Hotel   |   815 North Wenatchee Ave, Wenatchee, WA 98801   |  
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Ranked #5 of 16 Hotels in Wenatchee
Bend, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing customer service! Wow”
5 of 5 stars Reviewed May 26, 2014

I would highly recommend this hotel. I stayed here a year ago and was not impressed with the front clerks customer service. They were rude and I felt very disrespected. I decided to give it another try and I'm glad I did! The front desk clerks Sandra and Brianna were so helpful. I arrived around 3 and they got me right into my room. I came back down from my room and asked of a good place to eat and they gave me so many options. One of the ladies even called and reserved a reservation for me at Olive Garden! I have never had that happen to me before.,. And on top of that printed out a map quest to Olive Garden from the hotel so I knew were I was going. My husband and I were very pleased. I am happy I gave them another try.
Best customer service I have ever had at ANY hotel.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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132 reviews from our community

Traveler rating
    40
    54
    23
    6
    9
See reviews for
42
39
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Bellevue, Washington
Top Contributor
64 reviews 64 reviews
24 hotel reviews
Reviews in 46 cities Reviews in 46 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 8, 2014

We planned Spring break with our Granddaughter and she specifically had fond memories of a previous stay here (she LOVED the pool!!) so we tried it again! GREAT value, comphy CLEAN room..We enjoyed our evening, had a restfully sleep and we're greeted warmly by the morning staff whom we found extremely helpful, pleasant and personable! While our granddaughter was not impressed with the scrambled eggs in the Buffett she DID enjoyed the muffins, sausage, juice and her Grandfather LOVED his made to order omelette, toasted bagle and juice! The fresh fruit was very much appreciated as was having salt and pepper on each table (perhaps a side of salsa/ketchup would have been a nice addition!) We WILL be back again and HIGHLY recommend this location as conviently access able to the highway, attractions (Ohme Gardens, Washington Apple Commission, Wal Mart & Costco) and the downtown area....

Room Tip: We enjoyed the main floor on both visits and found each side to be equally quiet..well, except for t...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Burlington, Washington
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 15, 2014

Staff is very friendly and accommodating. Property is well maintained, room was clean and quiet. Bed was very comfortable. Breakfast was very crowded with no place to sit. Egg omelet resembled something made of powdered eggs that was baked into a solid block in the pan. The biscuits and gravey were good though.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Washington
Top Contributor
97 reviews 97 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 1, 2014

We were not able to check in before the 4:00 check in time due to it being filled with adult hockey players and youth hockey players. When we were able to, the process was fast and efficient. They located us on the 3rd floor to alleviate some of the noise.

The room had a small refrigerator, microwave, two queen beds and a desk. They offer free wifi. The room was clean and somewhat roomy. The noise from the traffic on the AVE was tolerable.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vernon, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 13, 2014

We travelled to Wenatchee for a hockey tournament in Jan 2014 and our team chose to stay at the Comfort Inn downtown and absolutely none of us were disappointed. Check-in went well for everyone, the lobby was nice and clean, the rooms were bright and clean; the beds and pillows were very comfortable. The included breakfast was fantastic, there was always enough food for all the players to have a great breakfast. The fresh baked cookies each night were an added bonus, very appreciated and very yummy!! We didn't hear any street noise and the location was great, very close to the arena. The Manager Sara, made sure that we were all comfortable and helped in anyway she could ~ thanks so much!! We would stay here again without any concern!!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grandview, Washington
Top Contributor
129 reviews 129 reviews
60 hotel reviews
Reviews in 52 cities Reviews in 52 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed January 28, 2014

This is a hotel of newer construction. It is located next to a busy street through town.

It is a multiple floor hotel and has an elevator.

Check-in was accomplished without a fuss. The staff was courteous and friendly.

The hotel common spaces were clean and neat.

My room was clean and comfortable. It faced out to the street but was insulated well enough that I was not bothered by noise. The room had the usual amenities, including a microwave and refrigerator. The bathroom had plentiful hot water.

The bed was clean and linens were in very good shape.

There is an indoor pool on the ground floor.

The breakfast area is in the lobby and is quite spacious. There is a fireplace and TV there. A family was playing a board game there when I checked in in the evening. They were enjoying the openness of the space.

The breakfast was good, featuring the usual selections, plus hot food choices. There was a coffee machine and milk dispenser that seemed accessible day-long.

Parking was a bit limited in front. I presume there was more behind the hotel, but I did not look.

This will likely be my future stopping point if I am overnight in the Wenatchee area.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winthrop, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 16, 2014

Very clean rooms. Handy to everything.. Hubby said "this is the Best hotel breakfast I have ever had!" Front desk personnel very accommodating. This is our 3rd stay and recommend this place to everyone! (Could use better lighting over sink for makeup, though)

Room Tip: 1st floor front rooms a little noisier...
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown Wenatchee

Address: 815 North Wenatchee Ave, Wenatchee, WA 98801
Phone Number:
Location: United States > Washington > Wenatchee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Wenatchee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Downtown Wenatchee 2*
Number of rooms: 81
Reservation Options:
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Also Known As:
Comfort Inn Downtown Wenatchee Hotel Wenatchee
Wenatchee Comfort Inn
Comfort Inn Wenatchee

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