I made a last minute call in reservation for a friend and her son, who had been up all night at the hospital because her husband had emergency surgery. The front desk staff was kind, very accommodating, worked through the booking over phone for someone else's stay and totally made my day! Another chain hotel in town, not so kind. I am a nurse and will recommend ALL my out of town patients and families go there! Exceptional service without any hassles. Thank you so much!