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“Not a 5 Star Experience.” 3 of 5 stars
Review of Comfort Inn Downtown Wenatchee

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Comfort Inn Downtown Wenatchee
2.0 of 5 Hotel   |   815 North Wenatchee Ave, Wenatchee, WA 98801   |  
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Ranked #5 of 16 Hotels in Wenatchee
Cheney, Washington
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“Not a 5 Star Experience.”
3 of 5 stars Reviewed August 6, 2013

This Comfort Inn is showing signs of neglected maintenance and shoddy management. Our room had only 1 chair, and it was broken. It leaned to the right. The 2nd person had to stand or sit on the bed.

The door to the bathroom stuck when you tried to close it, and it was hung crooked so that it swung 180 degrees open blocking access to the bed. The cleaning staff was too cheap to give us a new soap even on our 3rd day. The bath fan was super loud and came on with the lights. I hate that. The bath light switch was outside of the bathroom, and more than an arm reach from the door. When the other person is sleeping you have to turn on a light and very loud fan before you can close the door. Not good.

The refrigerator in our room had a broken and missing control knob and apparently was set to max cold, so it froze whatever you put in there, and without a knob there was no way to turn it down. At least it was quiet. The only ice machine was down to the first floor by the elevator.

I liked having a window that opened for fresh air at night. What I didn't like was that there was a mirror strategically placed to reflect a bright parking lot light right onto the bed pillow and into the eyes of a sleeping guest. I put a table lamp in front of the mirror and hung a shirt over the lamp to block the reflection. Then the lamp shade fell off because its screw knob was missing.

On the plus side, it was reasonably priced, walking distance from down town, the internet worked well, and the TV had the local sports channel with major league baseball. A very small fitness room had new looking equipment.

Some better management and maintenance is needed at this hotel.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara Eva B, General Manager at Comfort Inn Downtown Wenatchee, responded to this review, August 8, 2013
Dear Gnarlyoldman ,

Thank you for taking the time to complete our online Trip Advisor survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Sara Baum
General Manager
Comfort Inn Wenatchee
509-662-1700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Majorca, Spain
Top Contributor
77 reviews 77 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 6, 2013

We passed through Wentachee on a recent trip through north and central Washington. We had booked our room several weeks in advance and got a terrific rate by paying when we booked, which was fine with us. This hotel is well located in Wenatchee, near restaurants and attractions, and we found the room and bed quite nice. Staff were super friendly and there is an indoor pool for swimmers. The property is showing its age but it does appear that they are trying to keep it up. Hard to complain about anything when you get a quiet night's rest in a clean room with a comfy bed with a decent continental breakfast as well. My family would/will definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara Eva B, General Manager at Comfort Inn Downtown Wenatchee, responded to this review, August 8, 2013
Dear Mypeeps ,

We would like to thank you for taking the time to complete our online Trip Advisor survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Sara Baum
General Manager
Comfort Inn Wenatchee
509-662-1700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2013

We stay here often, mostly to ski. It's not the fanciest place, but it's very clean, reasonably quiet, and has spacious rooms. The pool is nice, and reasonably warm.
You can walk to many eating establishments, or downtown.

Room Tip: Rooms near the 2nd floor balcony can be noisy on the weekends.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara Eva B, General Manager at Comfort Inn Downtown Wenatchee, responded to this review, August 5, 2013
Dear Pete G,

Thank you for taking the time to complete our online survey on Tip Advisor regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Sara Baum
General Manager
Comfort Inn
509-662-1700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
University Place, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 12, 2013

What a nice stay I was with my daughter and grandson the hotel was clean and the staff all had smiles on they faces always giving us a big good morning or hello. The chili and chips was a nice surprise at 5pm and the breakfast was great I couldn't ask for a better deal we really enjoyed our stay. Beds are real comfortable!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara Eva B, General Manager at Comfort Inn Downtown Wenatchee, responded to this review, July 15, 2013
Dear Gaxiola Family,

Thank you for taking the time to complete our online Trip Advisor survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Sara Baum
General Manager
Comfort Inn
509-662-1700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wenatchee, Washington
1 review
5 of 5 stars Reviewed July 9, 2013

We just got back from a long weekend for 4th of July, we had four rooms and all of them had lots of room. Rooms were very clean, free breakfast every morning was good and plenty of food. I think the best part was how friendly and cordial the staff was. The front dest staff always had a smile and willing to make our staff pleasant. A lady by the name Christine was amazing and made our experience in this hotel great. Totally recommend this hotel for family or just passing by.

Delgado Valencia Family

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara Eva B, General Manager at Comfort Inn Downtown Wenatchee, responded to this review, July 15, 2013
Dear Delgado Family,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Sara Baum
General Manager
Comfort Inn
509-662-1700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary,Alberta
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 3, 2013 via mobile

We can down to do some shopping and booked here. Great value, rooms clean and breakfast that was included was impressive. Lots of choices! Will stay here again and reccomend it to everyone we know coming there

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara Eva B, General Manager at Comfort Inn Downtown Wenatchee, responded to this review, July 15, 2013
Dear dutchie95 ,

Thank you for taking the time to complete our online Trip Advisor survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sara Baum
General Manager
Comfort Inn
509-662-1700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, D.C.
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 30, 2013 via mobile

I was traveling on fed gov't business. Some of the hotels in town wouldn't honor the GSA rate on the weekend. The manager at the Comfort Inn did. My room was well appointed and clean. They also had a nice indoor pool, jacuzzi, ample fitness center, and a great free breakfast. The breakfast was like what you get at a Holiday Inn Express-the full spread. I think this hotel should be higher up on the list of top hotels in Wenatchee.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara Eva B, General Manager at Comfort Inn Downtown Wenatchee, responded to this review, July 3, 2013
Dear lindsay_D2007 ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Sara Baum
General Manager
Comfort Inn Wenatchee
509-662-1700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown Wenatchee

Address: 815 North Wenatchee Ave, Wenatchee, WA 98801
Phone Number:
Location: United States > Washington > Wenatchee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Wenatchee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Downtown Wenatchee 2*
Number of rooms: 81
Reservation Options:
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Also Known As:
Comfort Inn Downtown Wenatchee Hotel Wenatchee
Wenatchee Comfort Inn
Comfort Inn Wenatchee

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