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“My One Night with Nature” 4 of 5 stars
Review of Alderbrook Resort & Spa

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Alderbrook Resort & Spa
10 E. Alderbrook Drive, 10 E Alderbrook Drive, Union, WA 98592   |  
Hotel amenities
Ranked #1 of 2 Hotels in Union
Certificate of Excellence
California
Level Contributor
137 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
“My One Night with Nature”
4 of 5 stars Reviewed August 13, 2014

We had the pleasure of staying at this property for one night last week. We didn’t know what to expect, but were pleasantly surprised. Driving from Tacoma took approximately 1.5 hrs. Adequate parking facilities and front end staff were waiting to assist with luggage. Check in was quick, unfortunately, our room wasn’t ready. Our luggage was held while we went to the bar for a drink. As soon as we got our drink, our room was ready and luggage was already there.

Our room was located on the third floor, a corner room overlooking the water. It provided a lot more privacy, no immediate neighbors. Not able to secure a King Bed, we had a Queen. The room was very small, but very quaint. I immediately felt like I was in a lodge, and not in a stuffy hotel chain. The room had a very small TV, desk, vanity area. Not really enough space to store any luggage. A few windows with blinds, and a window sitting bench with comfy pillows. Complimentary tea and coffee amenities. The bathroom was very small, but very rustic. It had a very large round deep tub/shower combo, the outside covered in stone/brick. I was really impressed the way this resort provides toiletries. Instead of having/replenishing multiple small bottles of shampoo/conditioner barely enough for two people, they have big bottles of shower gel, shampoo, conditioner, lotion. Take as much or as little as you want. The quality of the products was also very good. Two fluffy bathrobes and slippers were prefect additions. There is no central air, but a small portable unit is provided that was adequate. The patio was small, but very nice. Two small chairs provided. Despite being a queen bed, we had a sound sleep and were very comfortable.

One night didn’t leave a lot of time to enjoy the other amenities on the property, but there is ample outdoor seating and fire pits. There is a large boat dock, and a section of the lake sectioned off for swimming. Given the opportunity to return, we would like to golf.

Wedding facilities for the reception were nice. The ballroom was a little tight for 15 tables of 9 guests at each table (no fault of the property). It opened up to the outside which had nice lounge chairs and sofas and outdoor heating units. Food was not a highlight. I can’t imagine the task of preparing three different entrees for that many quests, but mine was not edible. On the other hand, my husband’s steak was a very nice cut and cooked to his liking. Reception staff were very prompt to clear dishes. Firework show was excellent, a great finish to a wedding for a lovely couple.

A couple of observations and opportunities for management:
We were at the property for a wedding. When we entered our room, there was a gift bag with a note from the bride and groom. There was also a bucket – I think it was called the “Alderbrook” bucket filled with all kinds of snacks, and a bottle of red wine on the counter with two glasses. Not knowing if this was complimentary or part of the mini bar, I was leaning towards complimentary and part of the resort or being a wedding guest. I immediately tried to locate a price list, none to be found. I then located a small fridge stocked with a couple of spirits and water, again, no price list to be found. I thought I better call the front desk to inquire if the bucket and wine are complimentary or part of the mini bar. When I called to inquiry, the front desk said it was not complimentary and gets the question all the time. Also no price list to be found, but he would be more than happy to tell me what things cost. Really! Not a way to do business and not have published prices in a guest room.

We went to have breakfast at the restaurant at 10:15 am the next day prior to checking out. Without a reservation, we found a table at the lounge/bar area. Immediately ordered coffees and put our order in. Coffee arrived with no spoon, rather straws, no sugar or cream. When we asked for cream, it was presented in a small juice glass. When poured, it spilled everywhere. Finished our coffee and waited, waited for a refill. My husband had to go up and locate someone for our refills. Then we sat, and waited thinking how long does it take to cook some eggs. My husband asked the waitress if she knew how much longer, the reply is they were very busy. At 10:55, we couldn’t wait any longer. We had firm plans to hit the road to catch our ferry. Not able to find a waitress anywhere, we put some tip money down and left. We could tell other patrons were getting frustrated too. It’s just not acceptable to leave guests waiting that long.

In summary, this is a lovely area and resort. A few service issues to work on for management. We would definitely return for a future stay and would recommend to others.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynKamin, Manager at Alderbrook Resort & Spa, responded to this review, August 19, 2014
We are so glad to hear that you enjoyed your experience of our property as a wedding guest CARose! Apologies that our "canal bucket" price list was missing from your honor bar and that our team in the restaurant did not provide you with our usual exceptional service. Your feedback is very important and has been shared with our management team.

Have a wonderful summer,

Kathryn Kamin
Director of Marketing
Alderbrook Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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525 reviews from our community

Traveler rating
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    43
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136
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46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Buckley, Washington
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 6, 2014

Who knew there was this gem of a resort, way out in Union? We had a three day conference there for work. The staff were amazing, the rooms were comfortable, the meeting room was great, the grounds were gorgeous and the food was ample and scrumptious! My room did not have a view of the water, it looked out over the cabins, but the trees outside the window made it feel like we were in the deep woods. There were so many activities available to us in the evenings that everyone was happy, from spa, to sitting around the campfire with a drink, to paddle boarding, to hiking and golfing. Everyone enjoyed themselves! My only complaint (since I WAS there for work) is that the wifi left a lot to be desired. It was often difficult to connect, and when you could connect it was slow and frequently the connection would be lost. But I would definitely put this spot on my vacation list where being disconnected would be a bonus!!

Room Tip: If you really want a water view, those rooms are limited. But there are so many pleasant locations o...
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynKamin, Manager at Alderbrook Resort & Spa, responded to this review, August 12, 2014
We are so pleased to hear that you enjoyed your business trip to our property, Meagan R, and appreciate the time you took to let us know. It's great to hear that you had too many activities to choose from and not enough time to enjoy them all. We offer a wide assortment of guest activities throughout the year so as to showcase all that our property and Hood Canal has to offer. Thank you for your feedback regarding the Wifi. This feedback has been shared with our entire management team and the issue has already been resolved.

Have a lovely summer,

Kathryn Kamin
Director of Marketing
Alderbrook Resoet & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 3, 2014

Great quick getaway from Seattle. If you like a quiet and peaceful resort, this is definitely your place. The staff are extremely friendly and the restaurant on site has a great food and very friendly staff. A little pricy but definitely worth it.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynKamin, Manager at Alderbrook Resort & Spa, responded to this review, August 4, 2014
Thank you for the rave review and for the lovely photos of our property Michael B!

Have a wonderful summer,

Kathryn Kamin
Director of Marketing
Alderbrook Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 31, 2014

Took a day trip here from Rochester and oh, what views! We arrived in time for happy hour, enjoyed lovely steamers and bloody marys and then went to the lounge for dinner. Fresh oysters, fish tacos and sliders were all divine. Highly recommended.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynKamin, Manager at Alderbrook Resort & Spa, responded to this review, August 1, 2014
We're so happy to hear that you enjoyed your day trip to our property lizinmd! Thank you for taking the time to share your culinary experience and admiration of our vista.

Cheers!

Kathryn Kamin
Director of Marketing
Alderbrook Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 29, 2014

A beautiful place on the Hood Canal, overlooking the Olympic mountains .The rooms are spacious and well appointed, and all have magnificent views. We visit often, sometimes to stay overnight,...... or just to spend the day. The restaurant is excellent, and the outside bar is good.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynKamin, Manager at Alderbrook Resort & Spa, responded to this review, August 1, 2014
Thank you for taking the time to share your positive experiences of our property SueShar!

Have a wonderful summer,

Kathryn Kamin
Director of Marketing
Alderbrook Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed July 28, 2014

Our spacious and quiet ground floor room opened onto a quiet grassy courtyard fringed with mix border plantings. The property is secluded, nestled on several hundred feet of Hood Canal shoreline a mile north of the sleepy town of Union. From our room we had fantastic views of countless peaks in the Olympic Mountains. Both days we lounged lazily on the manicured lawns sipping wine and taking in the magnificent water and mountain scenery. We had our black lab with us and felt very welcomed. We found easy and beautiful hikes in mature lowland second-growth forest up the Hama Hama and Dosewallips Rivers in the nearby Olympic National Forest. Ask the well versed concierge for hiking tips and you'll be well rewarded. We had most of our meals in the Inn's restaurant and found the food superb. Try the apple-apricot dumplings for a special breakfast treat. Yum. The facility was renovated in the last decade and for the most part is up-to-date. Our only complaint was that the pool was passed over by the renovation and has the same dark and dank, chlorinated-YMCA-pool atmosphere it has always had.

Room Tip: Request to stay in the lodge and ask for an Olympic Mountain view room. Take your dog but call earl...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynKamin, Manager at Alderbrook Resort & Spa, responded to this review, July 29, 2014
Thank you for taking the time to share your experience of our property Jay L! It sounds like you are quite the outdoor enthusiast and we are pleased to hear that our Guest Experience Agent was able to point you in the right direction. It is wonderful to hear that you enjoyed our restaurant and that you brought your pet along for some fun. We are sorry to hear that you did not feel that our saltwater pool was consistent with our property and have shared this feedback with our entire management team for further discussion.

Have a wonderful summer,

Kathryn Kamin
Director of Marketing
Alderbrook Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2014 via mobile

The resort is beautiful. Every room has a view. It's very rustic. The best part was the service. Everyone was so kind and actually treated you like they where happy to assist you. Of course our favorite where the ladies in the bar. The place is made for relaxation so it's not geared for fun bar nights. However, the ladies stayed late and made sure we where all having a good time. They made the stay worth it.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynKamin, Manager at Alderbrook Resort & Spa, responded to this review, July 25, 2014
We are so glad to hear you enjoyed our amazing team in the bar, Michelle F! Thank you for taking the time to share your experience with us. Our staff strives to create a welcoming environment.

Your review has been shared with our entire management team and we look forward to welcoming you back in the future.

Cheers!

Kathryn Kamin
Director of Marketing
Alderbrook Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alderbrook Resort & Spa

Address: 10 E. Alderbrook Drive, 10 E Alderbrook Drive, Union, WA 98592
Location: United States > Washington > Union
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Union
Price Range (Based on Average Rates): $
Number of rooms: 93
Official Description (provided by the hotel):
Walking hand in hand, you see an eagle soar overhead. You stop to skip stones across the water. Four, five, six skips. A perfect moment suspended in time. A story for dinner. This is the place where memories are made, where families come back year after year. Like having your own waterfront cottage, only better. Cartwheels on the grass. A game of badminton at sunset. Leather couches and a glass of Washington state Syrah. The sweet succulent bite of fresh oysters. Rooms that make you say “wow” when you open the door. Can this hotel be only two hours from Seattle? It can. Welcome to Alderbrook Resort & Spa. ... more   less 
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Also Known As:
Alderbrook Resort And Spa
Alderbrook Resort Union
Alderbrook Hotel Union

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