We had the pleasure of staying at this property for one night last week. We didn’t know what to expect, but were pleasantly surprised. Driving from Tacoma took approximately 1.5 hrs. Adequate parking facilities and front end staff were waiting to assist with luggage. Check in was quick, unfortunately, our room wasn’t ready. Our luggage was held while we went to the bar for a drink. As soon as we got our drink, our room was ready and luggage was already there.
Our room was located on the third floor, a corner room overlooking the water. It provided a lot more privacy, no immediate neighbors. Not able to secure a King Bed, we had a Queen. The room was very small, but very quaint. I immediately felt like I was in a lodge, and not in a stuffy hotel chain. The room had a very small TV, desk, vanity area. Not really enough space to store any luggage. A few windows with blinds, and a window sitting bench with comfy pillows. Complimentary tea and coffee amenities. The bathroom was very small, but very rustic. It had a very large round deep tub/shower combo, the outside covered in stone/brick. I was really impressed the way this resort provides toiletries. Instead of having/replenishing multiple small bottles of shampoo/conditioner barely enough for two people, they have big bottles of shower gel, shampoo, conditioner, lotion. Take as much or as little as you want. The quality of the products was also very good. Two fluffy bathrobes and slippers were prefect additions. There is no central air, but a small portable unit is provided that was adequate. The patio was small, but very nice. Two small chairs provided. Despite being a queen bed, we had a sound sleep and were very comfortable.
One night didn’t leave a lot of time to enjoy the other amenities on the property, but there is ample outdoor seating and fire pits. There is a large boat dock, and a section of the lake sectioned off for swimming. Given the opportunity to return, we would like to golf.
Wedding facilities for the reception were nice. The ballroom was a little tight for 15 tables of 9 guests at each table (no fault of the property). It opened up to the outside which had nice lounge chairs and sofas and outdoor heating units. Food was not a highlight. I can’t imagine the task of preparing three different entrees for that many quests, but mine was not edible. On the other hand, my husband’s steak was a very nice cut and cooked to his liking. Reception staff were very prompt to clear dishes. Firework show was excellent, a great finish to a wedding for a lovely couple.
A couple of observations and opportunities for management:
We were at the property for a wedding. When we entered our room, there was a gift bag with a note from the bride and groom. There was also a bucket – I think it was called the “Alderbrook” bucket filled with all kinds of snacks, and a bottle of red wine on the counter with two glasses. Not knowing if this was complimentary or part of the mini bar, I was leaning towards complimentary and part of the resort or being a wedding guest. I immediately tried to locate a price list, none to be found. I then located a small fridge stocked with a couple of spirits and water, again, no price list to be found. I thought I better call the front desk to inquire if the bucket and wine are complimentary or part of the mini bar. When I called to inquiry, the front desk said it was not complimentary and gets the question all the time. Also no price list to be found, but he would be more than happy to tell me what things cost. Really! Not a way to do business and not have published prices in a guest room.
We went to have breakfast at the restaurant at 10:15 am the next day prior to checking out. Without a reservation, we found a table at the lounge/bar area. Immediately ordered coffees and put our order in. Coffee arrived with no spoon, rather straws, no sugar or cream. When we asked for cream, it was presented in a small juice glass. When poured, it spilled everywhere. Finished our coffee and waited, waited for a refill. My husband had to go up and locate someone for our refills. Then we sat, and waited thinking how long does it take to cook some eggs. My husband asked the waitress if she knew how much longer, the reply is they were very busy. At 10:55, we couldn’t wait any longer. We had firm plans to hit the road to catch our ferry. Not able to find a waitress anywhere, we put some tip money down and left. We could tell other patrons were getting frustrated too. It’s just not acceptable to leave guests waiting that long.
In summary, this is a lovely area and resort. A few service issues to work on for management. We would definitely return for a future stay and would recommend to others.