My arrival was made unpleasant by the lack of any baggage cart or any offer of assistance with my several bags up to the second floor. Once there, it became apparent that my electronic key was not working, so I had to carry all of my gear back down to the front desk where the key was re-encoded. Although a polite apology was tendered by the man at the front desk, I then had to carry my several bags back upstairs to the second floor. Fortunately, the key worked this time.
The hot water heater was exhausted after running the shower for four minutes. This is not customer service, this is insulting your guests..particularly in a hotel marketed for families and extended stays. A good shower is critical for all travelers, and this is an area that no hotel should ever pinch pennies over.....it's the sort of thing that people remember forever and will cause them to never return.
I was awakened by the person in the next room snoring. It wasn't even a particularly loud snore; it was fairly minimal, actually. The walls are so thin that I was glad that I was staying there in the off-season when the hotel was largely empty. It would have been a nightmare with any sort of actual noisy activity in any of the adjoining rooms. I was happy to only be staying for two nights while being exhausted each day upon my return to my room....rendering sleep a fairly easy task.
The only 'restaurant' within walking distance of the hotel is a Jack-In-the-Box. Anything else requires a drive due to the distances involved. The staff at the Jack In the Box was very polite and gracious.
The free wi-fi in the room worked fine, as did the refrigerator/freezer and coffee pot.
I didn't mention my dissatisfaction with the room to the very polite lady at the front desk when I checked out because she has no ability to change these structural concerns that spoiled this trip and I had no desire to cause her unhappiness as she was genuinely courteous. If the rooms were as good as the staff, they'd have a decent hotel here, other than the lack of a walking-distance restaurant. I'll be trying a different hotel the next time I'm in the Olympia / Tumwater area, hopefully it will be an improvement.
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- Also Known As:
- Extended Stay America Tumwater
- Extended Stay Tumwater
- Tumwater Extended Stay