I booked this room through a 3rd party vendor and realized when I got there that I had a smoking room. When I requested a non-smoking room, Will and Alim both looked, but they had nothing left. After a long week of travel, I was just ready to relax and go to sleep, but did not want a smoking room. Will and Alim could tell I was upset about this and they said they would see what they could do. The lines were busy, the hotel was obviously booked, so I understood that there weren't really any other options. Several minutes later, Alim had a plan. He said that someone had checked out late of a non-smoking room but it hadn't yet been cleaned. He said he would do this himself. I told him not to worry about that and it wasn't his job, but he smiled and said "everything is my job. Just give me a few minutes." I sincerely appreciated the above and beyond customer service that these two employees exhibited tonight. I know I was being a difficult customer, and yet they treated me like I was a VIP guest. The Ramada by the Seattle airport is the place to stay if you need a well-maintained hotel near the airport with excellent service. Many thanks Will and Alim!
- Also Known As:
- Ramada Limited Tukwila/Seatac Hotel
- Ramada Limited Tukwila/Seatac Hotel Seattle
- Ramada Hotel Seattle
- Ramada Limited Tukwila
- Seattle Ramada
- Reservation Options:
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