The hotel itself is a little dated and did have a musty smell to it, however it was tolerable. When pulling up to the hotel there was a staff member smoking outside near the doors where the luggage carts were situated. Please do not think he was there to assist, just smoke. I grabbed a luggage cart since there was no bell hop at this hotel and proceeded to load my luggage. The smell of the smoke was so strong and it was drifting into my vehicle. The front desk manager was very rude, complaining about how busy she was rather than welcoming a new guest. I noticed there was a worker painting the lobby above the swimming pool door and there were drip rags taped to the ground. It didn't surprise me when a patron tripped on the rags (he wasn't hurt, he just stumbled). My room was nice and large (I had a Deluxe Family Suite) and since the cost was double that of a single room, it did meet the size expectation. The room as the rest of the hotel was somewhat dated and musty, but tolerable. The location was great, next to the Family Fun Center and the Southcenter Shopping mall. It was a short drive to Seattle as well. The hotel itself was just okay, but the service was horrible. It turned out that everything that went wrong was just due to "new personnel," and basically that we had to suck it up, even though we paid well to stay there. The swimming pool and jacuzzi had brown stains on the floor beneath the water. We weren't sure if it was old and worn or just dirty, but it was not pleasing to look at, which might explain why there was no one at the pool when we went down. Years ago this might have been a nice hotel, however paying nearly $2-300 for one night to stay in a musty old hotel with horrible customer service I would much rather go to the Kimpton in Seattle where they know how to treat a patron or even the Embassy Suites down the road where the price is much better and the service is unparalleled.
- Also Known As:
- Comfort Suites Tukwila Hotel
- Comfort Suites Tukwila Hotel Tukwila
- Comfort Suites Tukwila
- Tukwila Comfort Suites
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