When I made this reservation I was looking for a hotel close to the airport with shuttle service to the hotel since my daughter and I would be arriving on a late flight arriving at 12:30AM. The young lady I made the reservation with was polite, friendly and very helpful. When I arrived and was less than 5 minutes from ground pickup(location of shuttle service to hotels) I called the hotel to initiate the shuttle pickup and was rudely informed "NO" he couldn't send the driver out until I was at ground transport and knew my exact location and to hang up and stop "wasting" his time because since I wasn't out at the pickup spot he didn't know where to send the van driver! I told him we only had carryon bags and since it was late and cold could he please have the driver start heading towards the airport. He said "NO" again! I asked approximately how long, after he did allow me to call, it would take for the driver to pick us up. He informed us it would be approximately 15-20 minutes. I found this strange since the hotel was a short 2 miles from the airport, it was 12:50 in the morning and there was very little traffic at that hour. It took the driver 17 minutes to get us and 5 minutes to get back to the hotel! When I finally arrived at the hotel (I decided I wouldn't even mention the request for pickup since it was late, I was tired and just wanted to get some sleep) the front desk clerk told me it took the driver so long because the driver couldn't find us. That too was strange since I called and gave him my exact location! The front desk clerk's name is Chuck! Hopefully you won't have to interact with him when you stay at this hotel.
The next day, however, was very pleasant as the front desk clerk was a young lady who was extremely helpful and kind. The van driver who drove us to the rental car pickup was also very friendly and helpful. I would recommend this hotel, but beware of Chuck!
- Also Known As:
- Best Western Plus River`s Edge Hotel Tukwila
- Best Western Plus River`s Edge Hotel
- Best Western Hotel Tukwila
- Best Western Tukwila
- Best Western Rivers Edge
- Tukwila Best Western
- Reservation Options:
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