I should know by now that Best Western hotels are "hit and miss". There doesn't seem to be a standard set by the franchise. But when a BW is advertised as a "plus" you expect at least the higher-end basics in your room.
Our room (and it's furnature) was worn and desperately needed an upgrade - the mirror needed to be replaced, the room needed new paint, and it lacked a mini-fridge, mircowave, basic stuff. The lobby was nice, so we expected more - but the rooms were a severe disappointment. I will say that we liked the room layout - it was nice to have a second mirror and sink. We could have used more wall outlets, but that was something we experienced every where we went - what is with no outlets for things like phone chargers and such?
The breakfast offered was mediocre at best; in general it looked promising, but the food tasted terrible. They offered the minimum and it showed.
While the staff were friendly, when I mentioned that I experienced extreme water temperature changes (during my shower that morning), no one offered a remedy or a refund of any kind. We got the same response when we mentioned that the a/c in the room was not working properly - that we had it at full power all night, and the room never got cool. "Im so sorry to hear that" was all we heard.
Our goal was to find a decent hotel that was away from the main traffic, away from the noise of down-town. Instead, we found an older hotel in an older neighborhood, and we wondered if the parking lot was monitored at all during the night. Although it was clean, the bulding both inside and out needs improvements. For what we paid, I think we could have done better.
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- Also Known As:
- Best Western Plus River`s Edge Hotel Tukwila
- Best Western Hotel Tukwila
- Best Western Tukwila
- Best Western Rivers Edge
- Tukwila Best Western