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“Overkill on the security” 4 of 5 stars
Review of Hampton Inn & Suites Tacoma-Mall

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Hampton Inn & Suites Tacoma-Mall
2.5 of 5 Motel   |   8203 South Hosmer, Tacoma, WA 98408   |  
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Ranked #2 of 27 hotels in Tacoma
Salt Lake City
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Overkill on the security”
4 of 5 stars Reviewed January 9, 2013

The hotel is actually quite nice, clean and quiet. I was tripping out on the overkill on security. It is nice to feel secure but not to the point of feeling guilty anytime you walk out of the hotel to smoke. The security guy was very nice despite my disregrd to the rules of wedging the door open to avoid the multiple steps to get back in. It didn't appear ghetto except for the pair of shoes hanging form the telephone wires above the entrance. I told the security guy that you only have two key card swipes to get into a Brooklyn hotel but you have 4 swipes to get into your room from the outside via the staircase in Washington of all places. That must make some people feel pretty secure.

They let me check in at 11:45 am due to being Platinum, I guess. That was very accomodating of them when I flew in early on Monday. They later delivered double my HHonors perks after I had checked in. The staff were very nice and polite people after proving I deserved to be there.

The shower heads were a little high and I'm 6'2. However, that was much more welcome than the showerheads that only go to my chest at most Hamptons. All of the locals call it Lake Hood and I don't see why in my 3 days so far. Even the street walkers were polite as they panhandled. A guy showed me his ID as he asked to bum a cigarette. Washington does not seem to know ghetto and that's a good thing that they are trying to head it off before it gets to that point of literary truth.

There is a nice mini/maxi fridge and microwave so you don't have to eat at the limited high-class selections nearby.

Really dude? I go out to smoke and have to swipe 4 times to get back into my room? I guess that makes some people feel more secure. It just annoys me. At least get the tap card entry instead of 3 to 4 swipes per swiper to acknowledge that yes, my card is legit. That may equal 16 swipes to successfully get back to my room.

The positives are the very quiet environment, the pleasant, albeit slightly suspicious personnel, clean rooms, and convenient location. Not even one mile away is a motel that advertises Color TV and Free Local Calls! Had a nice flatscreen TV in Hampton with VGA and HDMI inputs for productivity on your laptop conveniently located next to the desk/workspace.

Another annoyance is the single entrance on only the front.You may find out the hard way after turning into the street and finding the other two entrances closed. Then try to make a left turn to make another left turn into the proper hotel entrance during dusk rush-hour. Not only that, but, in the rain (go figure), their side entrance, which is closest to the nearest available parking space is under maintenance also. You have to solely go through the front door. That is a great security item, but so is the full-body scanner, taking off your belt, shoes, liquids, and laptops at the airport.

It is right next to the freeway and walking distance to a couple of fast food joints/restaurants and a buffet of some sorts. The price though, is not comparable to other Hampton locations. It is a bit high especially for the extra security they put you through.

Not what I expected for the price and hassle.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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196 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Top Contributor
182 reviews 182 reviews
42 hotel reviews
Reviews in 56 cities Reviews in 56 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 7, 2013

Stayed at the Hampton Inn based on the reviews that were posted on line. the rooms are excellent although a bit high in price for the.location. my one criticism is that the.lobby is undergoing remodel, which was.not noted on line and a discount was.not offered. having said that, the fourth floor rooms are very quiet and have comfortable beds. excellent front desk staff.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldwin Park, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 1, 2013

There was a miss understanding with the credit card I wanted them to use. Charles the assistant manager was being rude, even after letting him know I was physical ill due to a virus I had gotten will out there. He removed the credit card information that was good off their system and then had me go back and get it. He requested to make a copy of my military id card and sent me back to get it. I was too ill to come back down, I called and apologized the next day I checked out and spoke to the General Manager about the incident. I got in trouble for it at my company since he submitted a report saying I was being rude. I did not know anything about it until I reminded the general manager in one of my emails I was still a customer and would like to know what had happened. Another assistant manager there was nice enough to email me the report, where he said I had refused to give him my credit card. He never mentioned it was the military Id card which I later found out is illegal to copy and I never refused I was just to sick to come back down, so I called and said I would give it to them the next day . I WILL NEVER, EVER ATTEMPT TO TALK TO ANOTHER MANAGER AGAIN, AND I WILL NEVER RECOMMEND THIS LOCATION TO ANYONE.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 21, 2012

My husband and I stayed here on December 14, 2012 because he had early morning training nearby. I reserved our room on-line, with a pre-paid, non-refunable rate of around 100.00.
The title says Tacoma Mall, but it isn't by the mall, it's on the other side of I-5 and down the street maybe 2 miles, so don't think you are walking (I don't think it's safe enough to walk there anyway).

Check-In was fast, although they were doing some remodeling and the front desk area looked awful. Our room was small but super clean. Nice flat-screen TV, micro-wave, fridge (important to me because I'm a soda drinker). The bed was King size and very comfortable! You had to use a key to work the elevator and get in any door except the main lobby, which I liked. The area isn't the best but I felt safe with all the precautions they took.

One thing to keep in mind is there is no tub, it was a stand-up, large shower stall. I was thinking it may be a concern for people who usually bathe their children.

The continental breakfast was really good and the area in the lobby where you eat was really nice. They had scrambled eggs, turkey sausage, hard boiled eggs, fresh fruit, pastries, toast, yougurt, cereal, all kinds of juice-it was a really good continental. A bit on the pricey side for the area but feeling safe and a good breakfast made up for the higher rate. I would stay here again!

Room Tip: Don't forget your hotel key!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 17, 2012

In route to Seattle from Portland after working all day, wanting to pull over for some rest. Saw the Hampton sign so pulled off the freeway. Signs to Hampton are not the best, however with a little extra driving we located it just off the freeway via some back streets that are poorly marked. Late at night, I have to agree with some of the other reviews about it possibly being a questionable neighborhood. However the parking and lighting are excellent. Everything was locked down with a night watchman on duty that let us into the lobby. This fellow was as jolly and helpful as old Saint Nick himself. He seemed to know more about this place than any of the staff and assisted us with everything. Currently the lobby is being remolded and is going to look fabulous when completed. Great colors and textures along with nice furnishings.They keep apologizing for the mess. (This is supposed to be completed the first of January so withing the next few weeks). We asked for a quiet room and they assured us everything was quiet but they would put us on the backside away from the parking. You would think this place was empty as we never heard another person all night nor early in the morning, however the parking lot was at least 1/2 full. Also wanted to comment on the security as everything needed your room key to enter and even to operate the elevator from the ground floor. Felt extremely safe in the Hampton....Great jobs guys.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 5, 2012 via mobile

Upon arrival, especially at night, you might be a little alarmed because the property is gated and locked down like Fort Knox. In addition to being gated with only one entrance at night, you have to be buzzed into the building after hours. You need a room key in order for the elevator to move as well as to enter and exit the staircase. I was told that its because prostitutes use to knock on guest doors offering their services. If that was the case, I can assure you that it is very safe now. The rooms are pretty nice and the place is very clean. It actually reminds me of a Hilton Garden Inn. It is a little on the higher end of pricing but the location is great for me. I visit the city for business and its not too far. The hotel is having some renovations being done, which will make it even better.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 19, 2012 via mobile

This is a nice property with a friendly staff but is is really overpriced for the market and not the easiest access. The property is pretty modern and the rooms are omfortable and relatively quiet.

One concerning feature is the parking lot gates are closed and locked from dawn to dusk. Also the elevators and the stairwell doors all require key cards for access. It appears that security and safety have been a concern at some point.
One must remember: It is Tacoma after all.

  • Stayed September 2012
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Tacoma-Mall

Address: 8203 South Hosmer, Tacoma, WA 98408
Phone Number:
Location: United States > Washington > Tacoma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Tacoma
#2 Romantic Hotel in Tacoma
#2 Business Hotel in Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Tacoma-Mall 2.5*
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Also Known As:
Hampton Inn & Suites Tacoma-Mall Hotel Tacoma
Hampton Inn And Suites Tacoma-Mall
Hampton Inn Tacoma
Tacoma Hampton Inn

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