The amenities of the room were fine; the neighbourhood is, of course, scruffy, but the hotel couldn't be more convenient to the Tacoma Dome. The distinguishing feature of our stay was the near-midnight scam call purporting to be from the front desk. The caller ("Steve") stated that the hotel had suffered a software problem and had to reload all customer information. After some discussion, it emerged that he wanted our credit card details. I hung up and visited the desk. The on-duty persons were not surprised by this event, and indicated that it was an oft-recurring incident. They claim they had reprogrammed the phone system to forward all calls through the switchboard, but that's not what the day clerk stated (this peson, Jay, didn't seem very interested and said that such phone system changes are "not possible"). There must be ways to restrict outside calls to rooms, especially during late hours, but management apparently can't be bothered to arrange this. From that perspective, it does appear that staff convenience outweighs customer security and comfort.
Bottom line: unless you have an event at the Dome, try another hotel.
- Official Description (provided by the hotel):
- The Best Western Tacoma Dome is a full service, upscale, corporate hotel. Our 162 guest sleeping rooms are quiet, well appointed and designed for optimal guest comfort. Completely remodeled in 2006, our guest rooms are 100% non-smoking and feature complimentary high-speed Internet access, cable TV, in-room movies, clock radios, coffeemakers, microwaves, refrigerators, irons and ironing boards, and hairdryers. All of our guests enjoy complimentary deluxe continental breakfast. ... more less
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- Also Known As:
- Best Western Tacoma Dome Hotel Tacoma
- Tacoma Best Western