The Hotel Itself is very nice, very clean, great amenities as far as restaurant, pool, lounge etc... As our stay continued I became more and more disappointed with this hotel and its a shame.
Here are my complaints: Shower,Parking, Internet, Staff
To start off we were driving a ridiculously large truck(company vehicle) and paid for parking in one of their remote lots. We received a parking ticket because security said the key card reader was broken and assumed we jumped the curb(they actually had to gall to write that on the ticket). We drove right in just like everyone else swiped the card and parked.
Secondly, I badly needed to get an importnant document emailed and printed out but their internet was terrible!!!! It was slower than any dial connection out there. So I called the desk and the girl said (to sum it up) thats not my job you have to call tech support! I was shocked!!! Do you work here or don't you? Anyway, called tech support still didn't work. Then the nect day tried to print out my document and don't even get me started on their "business library" its impossible to get anything done because there are so many security restrictions. I have a newer version of EXCEL and their printer would not let me upload... BTW never got my document printed out had to go to best western and use their printer VERY SAD
Thirdly, I took a shower and the bathroom floor was flooded because the shower curtains are useless.
Fourth, We had 3 rooms for employees and when we checked in they asked for AAA card for the discount. Howvever when we checked out they refused(yes refused) to honor the AAA rate for 1 of our rooms.
MY BIGGEST PROBLEM, there were only 2 staff members that actually gave a damn that we were having so many problems... 1 lady Yameekia got our ticket removed because she was the one who gave us the parking pass and another lady I don't remember her name but she did everything possible to help me print out my document as she understood that it was very important. Everyone else didn't give two [--] and to me thats very unacceptable. As a Marriott Owner and Elite Club Member I will never stay there again.
PS Definitely not quiet... Trains, Airplanes, Trollys and freeway
- Official Description (provided by the hotel):
- Upscale design and down-home comforts meld perfectly at this urban hotel. Situated in the heart of downtown, Courtyard is just steps from museums, restaurants and the Tacoma Convention Center. With European-style spa and salon as well as award-winning restaurant, pool and fitness center under one roof, your choices for relaxation abound. In-room executive desk, complimentary wi-fi, DVD player, large HD TV screen, microwave, mini-refrigerator and Marriott Plush Bedding make traveling a pleasure for both business and leisure. Walking/biking trails and waterfront activities are just minutes away. ... more less
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- Also Known As:
- Courtyard Tacoma Downtown Hotel Tacoma
- Tacoma Courtyard
- Tacoma Marriott