Not a chain place which to some business travelers is a negative...need those points! However for a relaxing place to hang out on an otherwise hectic business trip the Silver Cloud hits the mark. Views are great and the staff is very nice. Very clean. Fitness facility below average and the breakfast is so-so. For a great breakfast head five minutes up the hill to Knapps!

The room was nice and the view was amazing. My daughter enjoyed watching the tide go in and out. Front desk staff were friendly and answered questions helpfully.

We checked in around 6:25pm on a Tuesday evening. When I was given a room on the first floor, I expressed a concern that this room would not be quiet and I have a problem sleeping when it is noisy. The gentleman said that the special event going on in the lobby was only on Tuesday nights, so it would be fine. When I asked about the breakfast noise, he said I was far enough down the hall that it would not be a problem. Well, it was a problem. I woke up at 5am to the noise of dishes being clanked together and more. The next night, I was awakened by people who came in at 2am and were talking loudly as they were walking to and waiting for the elevator. I assume they awoke the whole first floor and probably those on their floor too.

I was surprised to find that the special event in the breakfast area that first day was open to everyone staying at the hotel. At other hotels, I was always invited to participate no matter how close to the end it was when I checked in. After we had taken the luggage to our room, we came out to the front desk to ask if there was a convenient fast food place we could go to and get a snack, but more importantly, something to drink. One of the people at the front desk mentioned that they were cleaning up the evening social, but that I could get sodas from there, and if they were already cleaned up, they could get something for me. It seems like the training might not be consistent across the board. This is more in line with the service I expect. As I was getting the sodas and a small snack, the person who managed the food also came and asked me if I needed a larger plate or if she could get anything for me. This was very nice.

The other problem was that I was placed in a handicap accessible room. Although it was nice to have a little extra space, It was difficult to not be able to hang up my dress slacks or coat since there were 2 bars in the closet rather than 1. The hotel did not seem to be full at any point during my stay, so I am not sure why I was placed here.

The tight parking that someone else mentioned was also a bit inconvenient, but in rainy WA, the fact that there was some covered parking was a really nice bonus. I also agree that the trains can be annoying and some of them did blow their horns, but I did not notice this over night.

A comfortable place on the waterfront of Tacoma. Terrific views, especially as you get further from the reception area. Floor to ceiling windows, and views of the water and some navy ships in the distance created a wonderful vista. Service is very accommodating, efficient, and friendly. Breakfast met the need - with the usual complement of breads, an hot dish - like quiche or blintzes and a breakfast meat, as well as waffles, yogurt and cereal. I found the hotel to be a relaxing and restful place. Sound sensitive folks will want to secure a room with a higher number (maybe 15+) to get away from the railroad tracks across the street from the reception area - and the periodic passing of trains.

Wow! This hotel is actually located on Puget Sound (actually on the water) and has some amazing views. My room had floor to ceiling windows. Some of my co-workers had rooms with a fireplace and a jacuzzi but I just had the standard room. The standard room was a nice size and the bed was comfortable, The room had a wet bar with a refrigerator and microwave. The hotel offers breakfast at no charge.The hotel was very clean and the staff friendly. I had little water pressure but maintenance quickly made an adjustment to the fawcet and I had no issues after that. I will definitely stay at this hotel if I am in Tacoma in the future. There is a walking path in front of the hotel that goes along the waterfront. There are many restaurants close by.