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“watch for hidden fees-no hot tub-old tvs-traffic noise-ice mach broken” 3 of 5 stars
Review of Comfort Inn Tacoma

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Comfort Inn Tacoma
2.5 of 5 Hotel   |   8620 South Hosmer Street, Tacoma, WA 98444   |  
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Ranked #13 of 27 hotels in Tacoma
hawaii
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“watch for hidden fees-no hot tub-old tvs-traffic noise-ice mach broken”
3 of 5 stars Reviewed October 28, 2012

all illegals staff-except a person up front-guest laundry out of order-ice machine broken- finally get the billing correct.several different rates-serves a hot breakfast-mostly white bread-biscuits and gravy-yogurt with bad ingredients. the whiter yor bread, the sooner your dead.now for the GOOD words-some staff very good at their work. Laundry man-awesome-front desk lady-very good. rooms clean. very safe here, one door in.on duty 24/7. safe in room. free news papers, inc wall st journal. free hot cookies between 6pm and 8pm. many nearby good resturants, steemers, dukes, many others. expensive for this property-cheaper rates all around. near ft. lewis and mccord air. many soldiers stay here.good bed-clean sheets-maids forget towels and soap and shampoo, but will make it right. overall-clean-safe-king size beds-w-fi.i

Room Tip: near fwy-3rd floor middle-facing south-
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmTacoma, General Manager at Comfort Inn Tacoma, responded to this review, April 11, 2013
My name is Kurt Turrell and I'm the new GM here at the Comfort Inn. I just wanted to say thank you for both, the negative points and the positive. This kind of feedback helps make us better because it shows us how to improve. Thanks again!

Kurt R. Turrell
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80 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Oregon
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2012

I have been staying here while working for the last 5 weeks and this is a very clean motel in a questionable neighborhood. But it is close to Winco and several restaurants and the Mall. Also Wapato park for a safe and beautiful area to walk/run. The breakfast is fine...fresh waffles and cereals including oatmeal. Bagels and other breads, I tend to eat healthy so I haven't tried the sausage or eggs or donuts. But there is fresh fruit and yogurt everyday. And fresh cookies at night! And the staff, especially Marcia, are very helpful. The exercise room is disappointing but useful...I can drive 3 miles to go to Golds gym. The pool is fine and clean. As I stated, this is a very clean motel and very helpful, friendly staff.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmTacoma, General Manager at Comfort Inn Tacoma, responded to this review, October 23, 2012
On behalf of The Comfort Inn Tacoma we thank you for your kind comments.
We strive for excellence by providing a clean and safe environment and a friendly and welcoming hotel staff.
We look forward to your next visit.
Have a wonderful day.
Sincerely,
Charles Hagedorn
General Manager
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des moines iowa
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2012

have stayed here several times over the last few years. it seems to be dated now. everything is the same as the 1st time we were here. the bed was fine. but the rooms need a facelift. exercise equip still the same. this is a great location and would be fine with a little overhaul

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmTacoma, General Manager at Comfort Inn Tacoma, responded to this review, October 17, 2012
Dear Valued Guest:

Thank you for taking the time to bring your concerns to our attention.
We value your business and certainly want to know if we are meeting your expectations.

The hotel is in the planning stages of some product renovation.
Having hotel rooms which reflect a new, fresh and decorative look is what we are striving to accomplish.

We hope you will continue to stay with us in the future and be a witness to the positive changes to our beautiful hotel.
Please feel free to contact me at your convenience.

Have a great day.
Sincerely,

Charles E. Hagedorn
General ManagerComfort Inn- Tacoma, WA
8620 S Hosmer St Tacoma, WA 98444
P\ 253-538-7998 F\ 253-538-6981
gm.wa087@choicehotels.com
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Parksville, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2012

We enjoyed the nice clean room, comfy pillows, good price, The morning desk clerk was awesome and couldn't be friendlier or do enough for us. He had breakfast ready 1 hr ahead of time for early morning checkouts. restaurants close by.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmTacoma, General Manager at Comfort Inn Tacoma, responded to this review, April 11, 2013
Wow! Thank you for the great review! We know we'll be able to serve you yet again and we look forward to seeing you again soon.

Kurt R. Turrell, GM
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Red Deer, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 11, 2012

We found the hotel in Tacoma and have stayed at Comfort Inn's on several occasions in the past. Although I found the hotel satisfactory, the front counter girl was not friendly and seemed more interested in getting back to her computer game. When we left for dinner, she said have a good evening without looking up and making eye contact. How sincere was that?. Would not stay there again.

Room Tip: Nothing to add
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmTacoma, General Manager at Comfort Inn Tacoma, responded to this review, April 11, 2013
First, thank you for your hotel review. As the new GM, I do read all hotel reviews and attempt to respond.

I am wondering if you might perhaps try us again? I have made changes in Guest Service Agents so that we have satisfied guests.

I accept responsibility for our hotel staff and I hope you will return for a free night stay.

Sincerely,

Kurt R. Turrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bothell, Washington
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 9, 2012 via mobile

I stayed at this property a year ago and gave a positive review. This time not positive the rooms we not as clean though not real bad. The breakfast was ok for the first two days the morning girl did a good job. The other three days it was late. One day I went to get juice no nozzles on the machine and juice went everywhere. The new morning girl was more interested in talking to the front desk girl than the keeping items stocked up. One morning they were out of breakfast meat.
Last year I had said the internet was slow they had posted that it was up graded. This year is so slow forget about you inbox that is if you can stay or even connect. I talked to the front desk about the problems I could tell she had this conversation way to many times. There a other hotel within a block or two this one is getting dated, service has been down graded and just not worth it.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmTacoma, General Manager at Comfort Inn Tacoma, responded to this review, April 11, 2013
My name is Kurt Turrell and I am the new General Manager of the Comfort Inn Tacoma. I am disheartened to hear of your stay with us, to say the least. It appears as though I will not be able to persuade you to try us again, for a free night stay. Even so, I extend that invitation to you.

I would love the opportunity to earn back your business.

Once again, I am sorry that back in September we were definitely up to par.

Sincerely,

Kurt R. Turrell
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Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 1, 2012 via mobile

We were on a 10 day road trip and used this hotel for three nights as a central sleeping point. It served it's purpose. All we did was sleep there. It was a average stay with an average continental breakfast. One reason for staying there is because they have a washer so that we could wash some of our clothes without taking a whole lot of clothes. Well, we got back really late on the night to do laundry, and the washer was out of order. We had to go across the street to the all night laundromat to wash the clothes, however we could dry them at the hotel.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmTacoma, General Manager at Comfort Inn Tacoma, responded to this review, April 11, 2013
Thank you for your review of our hotel. This is the kind of feedback that makes a hotel strive to do much better.

This hotel is under new management and strides have been made in improvement.

I truly hope you will stay with us again so that we can earn an above average rating from you.

Respectfully,

Kurt R. Turrell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Tacoma

Address: 8620 South Hosmer Street, Tacoma, WA 98444
Phone Number:
Location: United States > Washington > Tacoma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 27 hotels in Tacoma
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Tacoma 2.5*
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Also Known As:
Tacoma Comfort Inn

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