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Hotel Murano: Traveler Reviews


Hotel class 4.0 of 5
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1320 Broadway Plaza, (formerly Sheraton Tacoma Hotel), Tacoma, WA 98402
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Best fare found from Newark to Seattle: €161

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93% Recommend
4.5 of 5 stars 157 reviews
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An enjoyable stay...for the most part

Hotel Murano

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4 of 5 stars
brian224   1 contribution
little rock, Arkansas
Aug 13, 2009 | Trip type: Business

Checkd into Murano for a week's stay. The artwork is stunning and the rooms are very comfortable, although the A/C unit was a bit loud. I have never stayed anywhere with faster elevators. I was on the 12th floor, and never waited more than 15 seconds for an elevator to the lobby. From the lobby, there was always an elevator ready, waiting, with door open for passengers.

I ate dinner one night at bite. I thought the food was very good, and the service exceptional. On another night however, I went for dessert. The woman who met me asked if I was having dinner. When I asked for just the dessert menu, she literally turned her back and walked away without a word. After I sat there a few minutes, it became clear she had no intention of bringing me a menu. (she started helping other customers), so I left. This was the only bad experience I had the entire week.

I agree with some of the other reviewers that Tacoma seems to be a dying town. Even in the morning rush hour, there was no traffic to speak of.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since August 13, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €122 (year-round)
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Up sides and down sides...

Hotel Murano

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2 of 5 stars
Tounces7   1 contribution
Tacoma
Aug 10, 2009 | Trip type: Couples
0/1 found this review helpful

I might be a little too used to Vegas hotels as we travel there a few times a year, so perhaps my standards are a little higher than most.
The parking was a surprise. Charging for the guests of your hotel to park there seems really shady, especially since we did not find this out in advance. This is the first hotel I've ever been to that did this. What makes this worse is the parking is not exactly convenient nor very secure.

The rooms themselves are comfortable, although fairly sparse in amenities. They have internet, but again, it's not included, and wireless is the only option which tends to be really poor overall. The bed was by default a single king which was nice.

I wouldn't bother with the "Bite" restaurant. There's a large number of cheaper restaurants with much better food nearby. I was even happier with the breakfast I got at the nearby Mcdonalds. I'd call it an "artsy" restaurant, it's more about the appearance than the quality or value.

I wouldn't bother to stay here again. At least if I got a cheaper hotel the parking would be included and much closer to my actual room, and many of them include internet. I suppose in terms of Tacoma this place could be considered "Fancy", but compare it to other cities and it falls pretty far short.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay August 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since August 10, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GlassHotel, Mark Van Cooney - General Manager
(Management representative)
Aug 12, 2009
Dear guest,

Thank you for your comments regarding your recent stay at the Hotel Murano.

In regards to parking, internet and restaurant charges, we consistently monitor our pricing in the area with other four star properties.

I apologize that pricing for these amenities was an issue for you. We do offer packages that include some of these amenities during certain times of the year.

If you would like to discuss further, please contact me directly at the hotel. The hotel phone number is 253.238.8000.

Warm regards,
Mark Van Cooney
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €122 (year-round)
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A visual feast with well appointed rooms and friendly staff.

Hotel Murano

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4 of 5 stars
253Native   1 contribution
So. King County, Washington
Aug 1, 2009 | Trip type: Family

Our stay at Hotel Murano was something of an accident: during the height of our recent heatwave, I decided to find a hotel room for a couple of nights so the kids and I could get a decent night's sleep. Fate [and Priceline] brought us to Tacoma.

We self-parked [$15 a night for self or valet unless you get a package] and walked into the lower level of the lobby. They were setting up for a conference, but the art on the wall told us something special was happening here -- beautiful dioramas of gorgeous glasswork unlike anything I've ever seen. We continued up the stairs into the main lobby, adorned by glass statues, an amazing chandelier, and colored glass accents that felt more like off a stylish movie set than something comfortable at 15th and Commerce in Tacoma! There's a beautiful fireplace and plenty of seating, with tables loaded with glass votives. The twinkling lights made it feel like a romantic destination -- the next time, I'll test drive a martini in the bar. For this trip, check in and get the kids upstairs.

Check in was a breeze, then we headed up. The guest room floors are secure -- you must have a valid room key to use the elevator. I was dismayed to find us very close to the elevator, but the entire stay we were well-insulated from any elevator racket. The doors to the elevator opened to a storyboard about our floor's artist and his presentation -- a frosted glass gun somehow esconced inside a frosted pink glass purse -- a fanciful juxtaposition of civil, mundane life and the threat of violence.

Anyway, we walked into our room and found two comfortable double beds with plush comforters and soft sheets, downy pillows, and gorgeous lamps with dark red bases glowing. We cranked up the AC, stowed our stuff behind the mirror doored armoire [enhanced the sense of space], then flipped on the LCD TV. Later that evening we visited the exercise room [no kids allowed] and the business center [print your boarding pass for free!] It took a while but we found the kitschy, overpriced gift shop off the main lobby. A four dollar bottle of water? Wow.

An evening stroll out the front doors and the solicitous concierge offered us a bottle of water [where were you four dollars ago?] and we enjoyed a short roam of nearby businesses -- Old Spaghetti Factory, The Swiss, The Rock, a plaza where there's music & other entertainment on Fridays -- all across from the Greater Tacoma Convention Center and just a few steps from Tacoma's free light rail.

We amply recovered from sheer gratitude for functional AC and managed enjoyed the fancy feel of the glass & steel furnishings. While vending machines would have been helpful [deathly afraid of the sticker shock if we 'enjoyed' anything from the honor bar], our stay was one marked by a special feel of being slightly VIP-ish. Housekeeping was very polite and considerate, did a great job -- I couldn't find a hair or dust anywhere. The desk staff was equal. The hotel has a romantic vibe that I'd like to come back and enjoy with someone special. The Bites restaurant and bar hold promise -- next time, I hope!

If you're into visual delights, this is a place for you.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35_49
  • Member since August 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €122 (year-round)
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Comfortable room, a hotel Tacoma should be proud of

Hotel Murano

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4 of 5 stars
lindawa   2 contributions
lindawa
Jul 30, 2009 | Trip type: Solo travel

The design of the rooms are hip and modern looking. The bathrobes in the bathroom are a nice touch. I was very comfortable there. The location is also the best for the theaters, museums, Thursday Farmers Market on Broadway, etc.

I would say there are a couple of areas that could be improved. The front desk people were friendly and polite.
However, my room was still not made up after 2:00 p.m. When a cleaning person finally opened up the door to my room and saw I was in the room, she asked if I was supposed to be checked out. (I was there for two days.)

The breakfast at Bite was not very good. The sausage and toast were lukewarm but the eggs and potatoes were hot. This breakfast not including beverage was $11.00. The waitress did not once ask me how things were and gave me and another table our tickets as soon as we were served. I'm sorry, but I just think that's tacky and makes me feel I'm being rushed out of the restaurant.

However, the overall experience of the hotel by far overrides these things, and it really is a nice hotel

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since May 12, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GlassHotel, Mark Van Cooney - General Manager
(Management representative)
Jul 31, 2009
Dear Guest,

Thank you for your positive comments regarding the Hotel Murano.

I apologize for the inconveniences you experienced with housekeeping services and in Bite restaurant. I have followed up with our management team and will take steps to correct these type of issues.

If you would like to contact me personally I can be reached at the hotel directly. The phone number is 253.238.8000.

Thank you and we look forward to your next visit to the Hotel Murano.

Warm regards,
Mark Van Cooney
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €122 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect Stay

Hotel Murano

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5 of 5 stars
Fourpoint-0   5 contributions
Minneapolis
Jul 14, 2009 | Trip type: Couples

My wife and I spent our first night here on our Honeymoon while touring the pacific northwest and found that Hotel Murano gave us a perfectly comfortable night's sleep. The hotel has an edgy modern feel and very clean with comfortable beds. Loved our dinner at the restaurant. Only a few blocks from the waterfront.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 18_24
  • Member since July 14, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €122 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Murano Also Known As

  • Murano Hotel Tacoma
Address: 1320 Broadway Plaza, (formerly Sheraton Tacoma Hotel), Tacoma, WA 98402