I recently stayed at the Hotel Murano and I have to say it is a beautiful hotel with excellent service. The rooms were tastefully decorated, bed was comfy, every staff person I encountered was professional, eager to help, and very friendly.
With that said there were two "minor" issues that weren't a deal breaker, but still left an impression on me. First, on a number of the TV channels there was a high-pitched "ringing" tone you could hear in the background. When I called and spoke to a staff member regarding this, I was politely told that occasionally on their digital network, this sometimes happened. So watching TV wasn't really an option. Okay, so I rented a movie and read a book.
My biggest disappointment was with room service. I ordered the Salmon with veggies and I asked for extra veggies. When the server arrived with my dinner I noticed a very small piece of Salmon, no bigger than my fist, and total of 6-small Asparagus. I looked at the server, assuming there was a mistake with my order, and asked where the extra veggies were. She then replied that what I received was an extra serving. So for $30.00 I received a small piece of Salmon and six Asparagus? The server was very polite, I was tired, I signed the bill and said goodnight.
Bottom line - this is a great hotel and my stay overall was comfortable. But if I do stay here again, I'll be sure to bring a book and look elsewhere for meals.
- Also Known As:
- Murano Hotel Tacoma
- Official Description (provided by the hotel):
- Hotel Murano is a glass-filled downtown Tacoma hotel, centrally located amongst a number of restaurants, bars, museums and more. When you enter the Hotel Murano, a world-class art collection greets you at the lobby. You notice that same commitment to form extends into every feature of this Tacoma Hotel. Hotel Murano features 50 glass artists and their masterpieces from all over the world, including Greek artist Costas Varotsos and Murano artist Massimo Micheluzzi. In addition, the hotel specializes in personalized guest relationships, ensuring every business or leisure traveler feels at home and has everything one could possibly need or desire. We are also proud to be a pet friendly hotel. Located in downtown Tacoma, the hotel is perfectly situated as a home base while guests visit local businesses, restaurants, the Museum of Glass, the Tacoma Art Museum and the Washington State History Museum. A stay at this hotel may just ignite that artistic spirit within you.Hotel Murano is a creation by Provenance Hotels, a company that specializes in hotels with deeply integrated art themes, that opened in 2008. Since then, the hotel has been recognized locally, nationally and internationally by multiple publications, including Conde Nast Traveler United Kingdom, USA Today, Elle Greece and Travel + Leisure. In 2010, it made the Conde Nast Traveler's (United States) Gold list and ranked No. 6 in the Top 100 Hotels in the United States. ... more less
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