I am a regular at Clearwater, and I can honestly say that things have gone downhill quite a bit over the last year or so.
First thing, the good:
The rooms are nice, the view is spectacular, and the hotel staff are very helpful and kind. The breakfast they serve was good, nothing fancy though. The pool was clean, and the water was perfect temp.
The food in the buffet was very good, the crab on Friday was super fresh, and customer service in the buffet is excellent. But hands down the Pho in deli is where my heart is!
The staff in the casino are so helpful, no waiting for a slot attendant, or a floor worker to come help. The casino itself is clean, and not overly smokey, so thats very nice.
Ok, now the not so good:
First and foremost, I can not WIN anything here...what is going on? I used to be able to occasionally, but since we moved back from Vegas, I have not won much more than $100 over my initial investment. Clearwater used to be the best paying slots in this state, but now, they are so tight, your better off to play keno or poker. They do still post their jackpots, which is great, but it seems every time I show up, all the pots paid the night before? ummmm...something's not right here.
People are allowed to slam and slap the machines, and the workers ignore it. There is nothing worse than when your trying to relax and have fun and someone plops down next to you and starts pounding on their machine! Your floor workers need to make the person stop or make them leave!
The comps have gotten so bad, its not worth driving all the way out there for what little you get. I spend on average $500 a month, and am lucky to get $10 or a free buffet. I used to always get at least $20 and discount room, but not anymore. The discounts on their player rewards is not the best, but it is better than other casino's in the area.
Lastly, the drawings, waste of time! Clearwater needs to consider doing their drawings electronically like they used to. If your playing, your entered. No more having a million slips of paper in a barrel. Don't you think people cheat, make copies of these entries, and fill them up? Come on now, lets make it fair for everyone to win!
I will always play at Clearwater, hands down the best in the state, but you could do so much better!! Loosen up your slots a bit, word will get out, and you will be packed every night!