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“Exceptional Service” 4 of 5 stars
Review of BEST WESTERN PLUS Peppertree Airport Inn

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BEST WESTERN PLUS Peppertree Airport Inn
3.0 of 5 Hotel   |   3711 S Geiger Boulevard, Spokane, WA 99224-5416   |  
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Ranked #9 of 45 Hotels in Spokane
Holland, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“Exceptional Service”
4 of 5 stars Reviewed June 18, 2014

I would rate this hotel a 4/5 for the facility, etc but a 6/5 for friendliness and helpfulness of the staff. I had numerous questions and arrangements to make regarding park and fly--and they had the attitude of going above and beyond with cheerfulness that was outstanding. Thank you especially to LauraLi!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 21, 2014
Thank you so much for the compliments to our hotel and staff. We are glad that we were able to assist you in all of your questions. Thank you for the compliments to LauraLi. She is a great asset to our team. We hope to see you again soon.

Megan Morgan
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
    193
    127
    59
    34
    23
See reviews for
141
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84
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014

It was a very good experience and I would reccomend this hotel to anyone flying into or out of Spokane,Washington. The stay was flawless. The staff was cordial and helpful. 24 hr. shuttle service was a plus since we arrived at 11:00pm and were very tired.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 21, 2014
Thank you for recommending our hotel. We are glad to be near the airport . It makes it nice for guests flying in and out. We are happy you were able to utilize our shuttle as well. Thank you for the compliments to our staff also. We look forward to your next visit with us.

Megan Morgan
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, Washington
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

We have stayed here several times when visiting our son at school. Very clean, great price. Friendly staff. Pool and hot tub. Happy Hour and nice breakfast. The rooms are well insulated and quiet when needed.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 21, 2014
Thank you for the nice review of our hotel. We always appreciate seeing familiar faces at the front desk and hope you will continue to stay with us. Thank you for the compliments to our happy hour staff and hotel. See you again soon.

Megan Morgan
Assistant Manager
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Tucson, Arizona
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 16, 2014

In Spokane for an overnight to meet family and then off the next day... supposedly there was complimentary shuttle from the airport, but no, told it would cost 25 bucks each way... we tried three different phone calls, three different stories and finally thur our Delta connections, of whom we booked, we got a shuttle. Downhill and took over an hour to get... the room was dirty, hair in the sink and bathtub, never a good start. We would not recommend this hotel stay and for 2 bucks more we could have been to the Ramada and been on the airport property with a complete restaurant and bar... the closest to this Best Western is a Denny's across the parking lot.

Room Tip: Best advice is to not book here...
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 21, 2014
Thank you for the review of our hotel. I am sorry about your experience at our hotel. We absolutely offer a free shuttle 24 hours a day. We will gladly go to the airport, area restaurants and Northern Quest Casino. I was able to look into your reservation and we did not charge you any fee. We do authorize a credit card for $25 at check in when the reservation is prepaid. That authorization will clear off a couple of days after check out. Hopefully this clears this up for you.

Megan Morgan
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nebo, NC
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 15, 2014

Comfortable bedding, clean rooms, great staff, stylish decor,quiet, convenient-- all that I could ask for, and at a reasonable price. Front desk attendant checked me in and printed up my flight boarding pass online quicker than I could have.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 21, 2014
Thank you for the review of our hotel. I am so glad you enjoyed your stay with us. Thank you for the compliments to our staff. Printing boarding passes is one of our specialties. Thanks again.

Megan Morgan
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, United States
1 review
4 of 5 stars Reviewed June 13, 2014

We have stayed here before because they are pet friendly and that is important to us. Quiet, clean, and a good breakfast to start the day. We love the location because Airway Heights is not as busy as the city and access to I-90 is quick and easy. Close to the airport and close to Fairchild AFB also makes this a plus for us.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 14, 2014
Thank you for your review. I am glad this location works well for you on your travels. We appreciate the comments to our decor and staff. We look forward to your next visit with us.

See you soon.

Megan Morgan
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snohomish, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

This hotel has been remodeled. Everything is very clean and attractive. Staff is accommodating. Pool is chilly (for me - kids don't seem to mind!), but very nice. The happy hour for Rewards guests is fair - hot dogs, baked beans, drinks, popcorn. We made that dinner one night, but I didn't want to do it two nights in a row. Breakfast is good - hot and cold items - a lot of variety. We stay here whenever we are in Spokane.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 14, 2014
Thank you for taking time to write a review of our hotel. We appreciate your compliments to our staff, hotel, and breakfast items. Thank you for your continued loyalty to Best Western. We look forward to your next visit here in Spokane.

Megan Morgan
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Peppertree Airport Inn

Address: 3711 S Geiger Boulevard, Spokane, WA 99224-5416
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Spokane
#7 Business Hotel in Spokane
#8 Family Hotel in Spokane
#11 Romantic Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Peppertree Airport Inn 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more   less 
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Also Known As:
Best Western Plus Peppertree Airport Hotel Spokane
Best Western Spokane
Spokane Best Western

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