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“Room was spacious. Great shower. OK Breakfast” 4 of 5 stars
Review of BEST WESTERN PLUS Peppertree Airport Inn

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BEST WESTERN PLUS Peppertree Airport Inn
3.0 of 5 Hotel   |   3711 S Geiger Boulevard, Spokane, WA 99224-5416   |  
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Ranked #9 of 43 hotels in Spokane
Seattle, WA
Top Contributor
96 reviews 96 reviews
29 hotel reviews
Reviews in 61 cities Reviews in 61 cities
21 helpful votes 21 helpful votes
“Room was spacious. Great shower. OK Breakfast”
4 of 5 stars Reviewed June 25, 2013

We've stayed at several Best Westerns during our annual road trip. This was one of the better ones. The location was good, right off the freeway but far enough away so there wasn't any road noise. The entrance to the hotel is a little awkward. You have to drive through a truck stop and they share the entrance with another hotel and Denny's restaurant. At one point, a big truck was almost blocking the entrance but moved by the time we needed to leave.The room was clean and spacious. King bed was comfortable and the shower was good. It was a little pricey but not outrageous. The breakfast was average for a Best Western, not great but OK. The waffle batter was really watery. The entrance to the lobby was being renovated so getting to the front desk to check in was a little confusing. The staff was very friendly and helpful considering the hotel was really busy with college graduations and other special events. We've stayed other places in Spokane but will come back to this hotel in the future.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 29, 2013
Thank you for taking time to write a review of our hotel. I am happy to report that our new concrete is finished and looking great. Thank you for coming in the back way while you were here. I am glad you enjoyed our hotel and we look forward to seeing you next year.

Megan Morgan
Assistant General Manager
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337 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
Mount Vernon, Washington
1 review
4 of 5 stars Reviewed June 13, 2013

I had never traveled to Spokane before so while researching hotels & subsequent reviews, I was dismayed to find how poorly many of the name brand hotels rated. Price did not seem to be a factor in determining good or bad. I had stayed at another Best Western and liked it so figured I'd give this one a try. I was so happy with my decision to stay & overall everything was GREAT! Quiet room, easy hotel location (access on/off I-90), the room was great size and very comfortable for 3 adults, we used the pool which was very clean & nice--a tad on the cold side water wise and the rails into/out of the pool & hot tub should be secured tighter. Breakfast was good--nice variety except for the cut up hot dogs the first day we ate :) Second day better but more diners so food ran out quickly and was slow to get replaced. Front Desk staff were ok, friendly & efficient enough checking in but we didn't interact beyond that. Housekeeping was very good. I liked that the hotel had implemented some "green" concepts in and effort to conserve and reduce costs. I hope to visit Spokane again next year and plan to stay at this hotel!

Room Tip: We asked for a quiet room and we were placed on the 3rd floor. It was very quiet.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 15, 2013
Thank you for taking the time to write a review of our hotel. I am glad you enjoyed our hotel. Thank you for the compliments about our room size and comfort. Also thank you for the suggestions about our pool. We will continue to work hard to keep up with the breakfast demands on busy weekends. Thank you again for the review and we hope to see you again soon.

Megan Morgan
Assistant Manager
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Lake Stevens
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 2, 2013

This is a comfortable hotel with a very good continental breakfast. Unfortunatately there were two issues that came up that caused us to move to another hotel. There was no coffee available for over 30 minutes during our breakfast.When the front desk was made aware of the issue, the comment " oh that's weird " was made and no effort was made to remedy the issue. The other issue was in the parking lot. The hotel reserves several parking spaces for Harley Davidsons only. My wife and I were in our car on this trip, however as Goldwing owners we are left to speculate as to the meaning of this. At $150.00 per night we are able to get fresh coffee and feel welcome elswhere.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, June 8, 2013
Thank you for writing a review of our hotel. I am sorry about the coffee issue you encountered at breakfast. I will remind our staff that it needs to be checked frequently. Best Western has a partnership with Harley Davidson that is why our motorcycle parking is labeled that way. All motorcycles are welcome to park there. I apologize that this came across to you as un-welcoming we want each of our guests to feel welcome. I hope that you will stay with us again and give us a chance to make you feel at home.

Megan Morgan
Assistant Manager
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Pateros, Washington
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 27, 2013

I've stayed in this property in the past and never really liked it. I was there a few days ago and they have done nice renovations to the rooms. It's still an older property, located by a Denny's and a truck stop, along I90, so the setting is the same, but the upgraded room made it a better experience, including good beds and quality linens. The front desk staff were especially friendly and efficient during check in. Given its location, is was amazingly quiet. I got up early to leave and didn't eat breakfast so can't speak to that. All in all, it will never be my hotel of choice, but improvements were welcomed and given the same travel situation, I would likely stay there again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, May 31, 2013
Thank you for writing this review. Thank you for the compliments on our recent renovations. I am glad you chose to stay with us again. We hope that you will stay here again. If your travel plans permit. Our front desk staff works hard and does a great job with their customer service. Thank you for recognizing this.

Megan Morgan
Assistant Manager
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Moscow, Idaho
1 review
5 of 5 stars Reviewed May 20, 2013

Super fast check in - cheerful front desk employees - we got a shuttle ride to and from Quest and "Joel" was our driver - he was absolutely terrific! The room was super clean and comfortable! Great place to stay, will definitely be back!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, May 25, 2013
Thank you for the nice review. I am so glad you were able to use our shuttle. Thank you for the compliment to Joel. He is our newest employee and he is doing great. We look forward to seeing you in the near future.

Thank you ,

Megan Morgan
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 7, 2013

The hotel is clean and the staff are all exceptional! They serve a plentiful breakfast and have a nice pool and spa. I would highly recommend this hotel, especially if you have pets and they are very pet friendly.

Room Tip: If you have a pet, ask for a room near the back of the hotel. They have a nice area there for your p...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, May 25, 2013
Thank you for the review of our hotel. I am glad you were able to enjoy our breakfast and pool area. Thank you for recognizing us as a pet friendly hotel. We love to have the dogs come and say hi to us at the front desk. We hope to see you again soon.

Megan Morgan
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snohomish, Washington
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 5, 2013

Back in Spokane for daughter's graduation. Stayed for 2 nights. Still the same great staff who are friendly, courteous and professional. Breakfast was good as always. Only problems in my room were the shower had little pressure and the door stuck when trying to shut it. Usually the doors will shut on there own and close this would catch and not shut completely making easy access to the room. It was reported to the management to take care of. Overall another good stay.

Room Tip: used a king size bed so the room was a little bigger.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, May 25, 2013
Thank you for writing a review of our hotel. Also we would like to thank you for your continued loyalty to the Best Western Brand. I have had that door fixed on your room. I apologize about any inconvenience this caused during your stay. Congratulations on getting your daughter graduated that is a big accomplishment for the whole family. We hope to see you again soon. Thank you

Megan Morgan
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Peppertree Airport Inn

Address: 3711 S Geiger Boulevard, Spokane, WA 99224-5416
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Spokane
#9 Business Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Peppertree Airport Inn 3*
Official Description (provided by the hotel):
The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more   less 
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Also Known As:
Best Western Plus Peppertree Airport Hotel Spokane
Best Western Spokane
Spokane Best Western

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