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“Back Again” 4 of 5 stars
Review of BEST WESTERN PLUS Peppertree Airport Inn

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BEST WESTERN PLUS Peppertree Airport Inn
3.0 of 5 Hotel   |   3711 S Geiger Boulevard, Spokane, WA 99224-5416   |  
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Ranked #12 of 46 hotels in Spokane
Snohomish, Washington
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
“Back Again”
4 of 5 stars Reviewed May 5, 2013

Back in Spokane for daughter's graduation. Stayed for 2 nights. Still the same great staff who are friendly, courteous and professional. Breakfast was good as always. Only problems in my room were the shower had little pressure and the door stuck when trying to shut it. Usually the doors will shut on there own and close this would catch and not shut completely making easy access to the room. It was reported to the management to take care of. Overall another good stay.

Room Tip: used a king size bed so the room was a little bigger.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, May 25, 2013
Thank you for writing a review of our hotel. Also we would like to thank you for your continued loyalty to the Best Western Brand. I have had that door fixed on your room. I apologize about any inconvenience this caused during your stay. Congratulations on getting your daughter graduated that is a big accomplishment for the whole family. We hope to see you again soon. Thank you

Megan Morgan
Assistant Manager
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264 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Very friendly! Breakfast was great, they have a variety of options like waffles, cereal, eggs, sausage, bacon, oatmeal and etc! They have a shuttle bus that goes to the casino free of charge and they pick you up at the time you wish to go back to your room. We had a great time!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, April 20, 2013
Thank you for the nice review. We are glad you enjoyed our breakfast and staff. Our shuttle is always happy to go to the casino, airport, or area dining. Thank you again and we hope to see you again soon.

Megan Morgan
Asst. General Manager
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Austin, Texas
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 7, 2013

Our shuttle driver Megan made our stay amazing! She was sweet and very hospitable. Please acknowledge her for going above and beyond the call of duty. The rooms were modern and breakfast was good. The location was across from a Denny's allowing some late night dining.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, April 20, 2013
Thank you for writing a review of our hotel. We appreciate all of the compliments. I was your shuttle driver. Thank you for the comments and I am so glad you had a great stay with us. We hope to see you again soon.

Thank you,

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewiston, Idaho
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 17, 2013

The hotel is located in a very odd area. It is crammed in a tight spot with a gas station and restaurant. Parking was very limited. The hotel itself is very plain. The front door was small and the lobby was very plain. Looks like they are going for a modern feel, but it just felt big and empty. The check in was very quick and efficient, staff friendly enough, but not overly. Our room, a king, was big enough and loved the decor. But there were small things, a missing lightbulb, a moldy shower curtain, no tissues and could not find a trash can. There was a small green tub labeled "Paper only" and that was it. There are recycling bins in the halls and I am all for going green and recycling, but no trash can and a bare bones on amenities overdoes it for me. The stairways and the elevator need a good cleaning. There was visible debris on the floor. Nice pool and hot tub, never busy and the hotel seemed very full. We did use the wifi on our phones and it was adequate. Breakfast was average. Enough warm items, standard eggs, meat, cereal, fruit. Checkout was quick too, again with the average employee. I am glad I did not pay more for this room. A little disappointed. Expected more from the Best Western name.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, April 20, 2013
Thank you for taking the time to review our hotel. I apologize about the missing trash can and shower curtain in your room. We have been checking these things daily to ensure that this doesn't happen again. We do check the hallways, elevator and stairs, however we will definately do it more frequently as this is not our usual standard. We hope that you will visit us again and we can give you a more enjoyable experience.

Thank you again for the comments and suggestions.

Megan Morgan
Asst. General Manager
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Enumclaw, Washington
Top Contributor
113 reviews 113 reviews
10 hotel reviews
Reviews in 51 cities Reviews in 51 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 10, 2013

This is supposed to be a 3 star hotel and is a 2 star at best. Our room on the second floor was a nice size and was clean and updated, however the heating system left a bit to be desired. The heater went on and off about every fifteen minutes and was noisy. We did like the taller than normal vanity. The breakfast food was nothing like the pictures they show on their website. The "dining area" is actually just one of the first floor rooms with a table and counters around it. If there are more than 4 people trying to eat breakfast, the room is full. We felt they were advertising something they didn't have so you would just go to the restaurant across the parking lot. It is a place to put your weary head and that is about all.

Room Tip: To judge by the "breakfast room" which was a first floor room, try to get one on the secon...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, April 18, 2013
Thank you for taking the time to write a review of our hotel. Our breakfast room is now fully remodeled. I am sorry about the inconvenience of small space during that time. We are pleased to tell you it is all updated. We hope you will come and visit us again.

Thank you

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Top Contributor
67 reviews 67 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 4, 2013

The accommodations were not exceptional; they were fine, just as I would expect at the Best Westerns I've lodged at across the country. The selling points were the premium breakfast, the nightly rate, and they accepted pets, a MUST for me.

Room Tip: First floor if you have pets.
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, March 6, 2013
Thank you for writing a review of our hotel. I am glad you enjoyed your stay and our breakfast. We always enjoy seeing the dogs that come through our hotel. I am happy we were able to accommodate you. We hope to see you again.

Megan Morgan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Peppertree Airport Inn

Also Known As:
Best Western Plus Peppertree Airport Hotel
Best Western Plus Peppertree Airport Hotel Spokane
Best Western Spokane
Spokane Best Western
Address: 3711 S Geiger Boulevard, Spokane, WA 99224-5416
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Spokane
#10 Family Hotel in Spokane
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Peppertree Airport Inn 3*
Official Description (provided by the hotel):
The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more   less 
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