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“Nice modern rooms” 5 of 5 stars
Review of BEST WESTERN PLUS Peppertree Airport Inn

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BEST WESTERN PLUS Peppertree Airport Inn
3.0 of 5 Hotel   |   3711 S Geiger Boulevard, Spokane, WA 99224-5416   |  
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Ranked #10 of 43 hotels in Spokane
Austin, Texas
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Nice modern rooms”
5 of 5 stars Reviewed April 7, 2013

Our shuttle driver Megan made our stay amazing! She was sweet and very hospitable. Please acknowledge her for going above and beyond the call of duty. The rooms were modern and breakfast was good. The location was across from a Denny's allowing some late night dining.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, April 20, 2013
Thank you for writing a review of our hotel. We appreciate all of the compliments. I was your shuttle driver. Thank you for the comments and I am so glad you had a great stay with us. We hope to see you again soon.

Thank you,

Megan Morgan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
Lewiston, Idaho
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 17, 2013

The hotel is located in a very odd area. It is crammed in a tight spot with a gas station and restaurant. Parking was very limited. The hotel itself is very plain. The front door was small and the lobby was very plain. Looks like they are going for a modern feel, but it just felt big and empty. The check in was very quick and efficient, staff friendly enough, but not overly. Our room, a king, was big enough and loved the decor. But there were small things, a missing lightbulb, a moldy shower curtain, no tissues and could not find a trash can. There was a small green tub labeled "Paper only" and that was it. There are recycling bins in the halls and I am all for going green and recycling, but no trash can and a bare bones on amenities overdoes it for me. The stairways and the elevator need a good cleaning. There was visible debris on the floor. Nice pool and hot tub, never busy and the hotel seemed very full. We did use the wifi on our phones and it was adequate. Breakfast was average. Enough warm items, standard eggs, meat, cereal, fruit. Checkout was quick too, again with the average employee. I am glad I did not pay more for this room. A little disappointed. Expected more from the Best Western name.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, April 20, 2013
Thank you for taking the time to review our hotel. I apologize about the missing trash can and shower curtain in your room. We have been checking these things daily to ensure that this doesn't happen again. We do check the hallways, elevator and stairs, however we will definately do it more frequently as this is not our usual standard. We hope that you will visit us again and we can give you a more enjoyable experience.

Thank you again for the comments and suggestions.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enumclaw, Washington
Top Contributor
128 reviews 128 reviews
10 hotel reviews
Reviews in 58 cities Reviews in 58 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 10, 2013

This is supposed to be a 3 star hotel and is a 2 star at best. Our room on the second floor was a nice size and was clean and updated, however the heating system left a bit to be desired. The heater went on and off about every fifteen minutes and was noisy. We did like the taller than normal vanity. The breakfast food was nothing like the pictures they show on their website. The "dining area" is actually just one of the first floor rooms with a table and counters around it. If there are more than 4 people trying to eat breakfast, the room is full. We felt they were advertising something they didn't have so you would just go to the restaurant across the parking lot. It is a place to put your weary head and that is about all.

Room Tip: To judge by the "breakfast room" which was a first floor room, try to get one on the secon...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, April 18, 2013
Thank you for taking the time to write a review of our hotel. Our breakfast room is now fully remodeled. I am sorry about the inconvenience of small space during that time. We are pleased to tell you it is all updated. We hope you will come and visit us again.

Thank you

Megan Morgan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Top Contributor
91 reviews 91 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 4, 2013

The accommodations were not exceptional; they were fine, just as I would expect at the Best Westerns I've lodged at across the country. The selling points were the premium breakfast, the nightly rate, and they accepted pets, a MUST for me.

Room Tip: First floor if you have pets.
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, March 6, 2013
Thank you for writing a review of our hotel. I am glad you enjoyed your stay and our breakfast. We always enjoy seeing the dogs that come through our hotel. I am happy we were able to accommodate you. We hope to see you again.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
Top Contributor
68 reviews 68 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 25, 2013

Your not staying here for the decor. It is clean and feels fairly new but very plain. When you put it in perspective you are just sleeping here. The hotel was fine, nice and clean. everyone whom works here seems friendly.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, March 4, 2013
Thank you taking the time to write a review of our hotel. We are glad you found it comfortable. We hope to see you again soon. Thank you for the nice comments about our staff.

Megan Morgan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 25, 2013

I rented three rooms for only one night. I am sure i would give a better rating if the construction/remodeling was completed. The outside will have a nice look judging by what we saw. The rooms were very nice, large, and clean. I had a two bed suite as our reservation rooms were not ready when we arrived. Because of the construction there were some inconveniences, but the staff was very friendly and helpful. The hallways were dark and had that 50s feel to them. and I liked the 50s! But,not dreary hallways.
My major complaint has to do with the TV operation and the remote. Some of the buttons on the remote would not work, and when it changed channels it took a couple of moments to refresh. It was difficult to tell what channel you were on and where to find the channel you wanted.
Appreciated the free Wi Fi.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, March 4, 2013
Thank you for writing a review of our hotel. Our renovations are going well. Almost finished. Thank you for the compliments to our staff and our rooms. I apologize about the TV remote. Thank you for letting us know so we can check that out. We hope to see you again soon.

Megan Morgan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malott, Washington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 21, 2013

The rooms were great, we chose this motel because of the heated swimming pool, breakfast, and pet friendly. But, was very disappointed to find out that the motel was under construction and the breakfast was served out of another room with not much breakfast choices. Their was no gift shop open and the swimming pool was freezing and the hot tub dirty. We were told they would get the heat in the pool. We were woken up to young adults slamming doors around 2:00 a.m. And shortly after the fire alarm went off and we had to gather all the kids and dogs. It was very sad to see the older couples coming out of the building with their animals and pj's on. We never were told by staff that it was ok to return into the building and the pool never got heat..i thought a discount would have been nice. We paid over $200 for two nights

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, February 22, 2013
Thank you for taking the time to write a review. I apologize about the fire alarm and the pool. We have had those things fixed. I hope you will give us another chance to show you great hospitality.
Thank you again and my apologies.

Megan Morgan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Peppertree Airport Inn

Address: 3711 S Geiger Boulevard, Spokane, WA 99224-5416
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Spokane
#8 Business Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Peppertree Airport Inn 3*
Official Description (provided by the hotel):
The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more   less 
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Also Known As:
Best Western Plus Peppertree Airport Hotel Spokane
Best Western Spokane
Spokane Best Western

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